Customer Ratings & Reviews

This membership is great! The deals are great. Customer service is a 10/10

The membership option to finance for 12 months with no interest is the best! The technical support and team members are very helpful with any question or issue!

I cancelled this plan and expected a refund of $191.69 by 5/27 I still haven't received the refund to my account

I went to the computer guy at Best Buy and needed assistance on how to download mudic to a MP3 player from my laptop. He was very nice and took the time to show me

Membership only to receive Apple Care on four iPhone 17 Max (s)? After the very poor customer service I received, and three trips to store and one useless call to your offshore call center? It ain’t worth the $179.00 I paid. I’ll never put myself through the in-store experience of switching out mobile phones again. Verizon was great. Your employees are poorly trained.

Membership is real value and it works for the consumer. Recommend!

Best buy membership has been a must needed support for buying various electronic products. The staff at Best Buy was very professional using this tool for buying various products.

This membership is a real value. Member prices, plus unlimited Geek Squad support are great. Also, love the peace of mind of getting protection plans on our purchases!

I love my plan would recommend it to anyone. It has great benefits for total tech or chat ability when needing to set up appointment or work remote to fix any problems.

One of the memberships that pays for itself. Free installs on appliances, ring cameras, and everything else. I didn’t think I would renew, but it was a no-brained when I did the math after last year.

I give 3 because they now charge customer for taking a look at a item bought in bestbuy and needs fixing. It use to be free.

Never had to use. Every time we don’t purchase this our items fall apart. When in doubt just buy it.

Staff was super friendly and knowlegeable. Immediately received helped as soon as I walked in. The agent was patient and understanding with all the questions.

I don't have words, I love the customer service, and the prices and deals, I really recommend it.

The bestbuy membership plan is awesome, I love the free 2 day shipping and great daily deals on products. Awesome 60 day return period as well!

As an ex best buy employee, i see that the standards are still the same. I was treated very well and everyone in the store was helpful.

The assurance of having our devices covered is great especially when kids are using them away at college.

Geek Squad member analyzed out problem with WiF coverage; moved 2 Eero units to different location

Well worth the price. So far I have only had to use it once and it was far worth the price!! I like that I have this as a backup to all my electronic purchases!! Great value for the coverage and membership.

This membership is worth every penny. I am not a techie and rely on Best Buy/Geek Squad for help with my household electronics.