Customer Ratings & Reviews

this is a great membership because it covers all your future devices as well at no additional cost. if you purchase from best buy as much as i do, it is very cost effective

You just never know when something may go wrong & trust me, it will! This insurance is reasonable when you break down the cost for everything it covers. We love it!

I havent used it yet and im hoping i dont have to but a great peace of mind knowing its there if needed.

I love the total tech. Give opportunity for great deals and savings. In early thoughts I was hesitant but it has been beneficial and the bonus you get from each product is great as well.

Normally I never get protection plans because it’s just a way of them getting more money from you. I did get it when I bought my 65” t v though because the salesman said don’t worry about renewal feet for 2 years which would have been April 14 2025. So low and behold on April 13th of this year Best Buy tried to get into my bank account and collect $194.00 so don’t believe them when they tell you it’s good for 2years Anyway my bank thank God thought it was a fraudulent charge and actually I did too at first I’m so glad I told my bank don’t honor the charge because as far as I knew I had until 4-14-2025 to pay. I ended up calling Best Buy to see what happened and was told that is my renewal charge a year early. Course they didn’t see it that way. When I asked customer service about it he told me that you have to pay every year for the 2 year plan. I swear I didn’t make this up! I told him that doesn’t make any sense at all and did it make sense to him? He said yes so I had him explain it to me and he said again that you pay every year for a 2 year plan. Sheesh I canceled right then and told him it was nothing but a scam. So sorry for the long review but just be careful when Best Buy starts offering you the moon

Membership gives lots of opportunities if you are a frequent buyer

Never had to use. Every time we don’t purchase this our items fall apart. When in doubt just buy it.

The Membership is awesome their able to take care of all my technology need's efficiently and throughly I have been complety satisfied with services provided thus far

They were very good, and got me what I needed and also helped me out

I didn't request a refund or cancelation of my membership and they have the transcripts to prove it but wont give me back my membership because of an incompetent employee

I love that they can comer to my home or that I can bring it to the store. They were able to help my 81 yr old mother get her computer back to where she can use it. Thank you

I bought Totaltech expecting it to matter. IT didn't. If you schedule a delivery, expect it to be rescheduled without your knowledge (despite receiving a confirmation of a delivery date). My expectation was that this would be a premium service and would help with such matters, but instead, I was just told "we sent you an email" and my order was sitting in limbo waiting to be delivered (again, despite having a delivery date confirmation sent). The appliances I purchased - and canceled - have been purchased again - at a higher cost - from Home Depot. I'll pay more because I expect them to honor the delivery schedule. You've lost a customer Best Buy and you lost a customer because of your customer service. This is the order that ended my decades long relationship with you: BBY01-806756975953 I won't be shopping with you again.

Very , nice knowledge, and always there to help, good communication,,,,, also Julian and Jose the two guys that I stalled the unit ,, were great cautious, very good service , very good work

Just moved into my new home and purchased the TT membership with my first order. I've bought 2 new OLEDS with free mounting, new outdoor cameras with free installation, a home consultation, and savings on products.

We are grateful that you have this program! Geek squad is awesome to work with, and we are very happy with every service we’ve ever come in contact with at Best Buy.

This is a good service if you are not a handy person and cannot install things yourself like myself. However, you do have to pay for two years to honor the two-year warranties on anything you purchase.

This membership is wonderful! It has help with computer issues, TV installation, any Tech problems. I would recommend this Geek Squad to any of my friends-What a value!

Always helpful staff and happy to help any one walking over there.

Loving the early black friday discounts and product protection on all purchases

Words cannot express how good the service is and how knowledgeable and friendly all the staff is to us and others. Outstanding service Department with a 1st class Manager at the Baton Rouge Mall Store - Mr. Shaun