Customer Ratings & Reviews

I’ve had the Totaltech membership for a few months now, and it’s been a game-changer. The free 24/7 tech support and extended warranty on most purchases give me real peace of mind. I recently bought a MacBook and had a few questions — their support team was super helpful and patient. Also, getting free delivery and installation on certain items is a big plus. If you shop at Best Buy often or buy electronics regularly, I think it’s totally worth it. It’s like having tech experts on call whenever you need them!

Very happy I made this purchase! The geek squad guys are quite knowledgeable, and were able to fix my laptop and keep all my computer data saved. It works great now.

Purchase this for the ease of mind when buying products and being able to return or have them fixed

I don’t feel alone with my computer anymore I have the professionals of geek squad to help me when I needed the most and they are wonderful and very professional and courteous

The Geek Squad was VERY helpful, transfering all of my data from my old laptop to my new laptop. They also were wonderful walking me through the set up of my laptop

Works exceedingly well with having the geek squad for protection purposes and questions. Quick and easy plus the benefits

We are very with our membership renewal, service, upgrades, security. We have been happy with this product otherwise we wouldn’t renew!

I love the peace in mind of the protection that this service provides. The help is immediate and super helpful.

Got this for my pc to reduce repair costs...bought a tv later after it is covered now too and saved money when buying the tv from this.

The membership is a great deal! Unlimited help with the geek squad! The staff was very helpful !

My computer wouldn’t turn on so I brought it in to the geek squad. They were so professional and helpful. I was able to buy a new part and they replaced it so I didn’t need to purchase a whole new computer

First experience has been good . Employees know what they are doing and can take back anytime. Bit of a hassle.

Pretty Good Deal, Lots of benefits, sales associate didn't explain it too well though.

Memebership comes in clutch when purchasing products especially apple products

Definitely worth the price, especially since the price of RAM just got insane.

Saved money the first day and everything was back up and running the same day.

This is the best thing since sliced bread. Geek squad is the best, whether in store, over the phone, or in home.

I am always skeptical of extended warranties and special extended service programs, but we purchased this one and it paid off. We added Total Tech when we purchased a new dishwasher. It meant we could get the installation for free essentially and have the benefits of Total Tech for the next year. Best Buy stopped selling physical media, so the free shipping benefit was negated after some months of signing up, but it paid off when we had a problem with our old refrigerator, which we did not purchase under the program, nor did we purchase it at Best Buy. Still, we were able to file a service ticket and the tech was local and amazingly friendly, knowledgeable, and pleasant to have in our home. He took care of the issue and we were thrilled. We did not need a new refrigerator and it cost us nothing out of pocket for the service under Total Tech. Now, I do recommend it, but I see Best Buy changed what is covered once again. I wish they would keep a good thing going. It's difficult to recommend something or even keep your membership with it when you have to always review what has changed, espeically when it's more likely that you lose benefits over time rather than gain some nowadays. Oh, well.

Covers so many services, very worthwhile. Best Buy recognizes and honors your membership. They do not decline help when you have this "total"

Great membership always ready to help out if you’re ever in need if there is an issue, they’re always ready to take care of the problem for you. It’s pretty much a hands-off membership and worry free.