Customer Ratings & Reviews

No need to buy apple care, way cheaper and with best service.

This membership is amazing. It’s already paid for itself with some tech issues I experienced with other purchases and also buying other warranties. Would recommend to anyone that loves tech!

First time having the membership but as of now it feels like it’s worth knowing that i have it available when ever any accident happens regarding my laptop. I chose it without hesitation.

The 24-7 Geek Squad support has been so supportive that I would not be without it.

I love best buy. Everything I buy from there is great. I always get great service. Ilke geek squad I'm a member and they have always came through for me.

I feel comfortable knowing I have a membership that I don’t have to worry about my stuff breaking or getting things spilled on them and I’m in the loss. I just wished I could’ve gotten it at a discount.

They help me fix items I didn't even buy at Best Buy!

Warranty on expensive items is worth the price and extended return time.

Membership is valuable but a bit costly. Purchased only because I believe products are inferior. Membership fees should be included in credit cards.

It's valuable if you buy recurrently it best buy, for it's perks

Peace of mind for protection plan on purchases. Geek Sqaud support is great. Good value for the money.

worth the money... lots of perks and discounts... early access and free delivery...

I will start off with this is going to be a fair review and not biased simply because of an inconvenience. I have made several large purchases at the Dayton Mall location and EVERY SINGLE TIME i walk into this store, I instantly feel like a criminal lol. Seriously. Today was the time i decided to finally write a review. I came in today for a scheduled phone repair and was told it would be a 2 hour wait. Immediately i was very irritated because i cant drop my phone off or sit for 2 hours, but the ONLY time i have ever felt any sort of service was from the guy at the front desk, and i wish i could remember his name because he deserves to be recognized for the way he deescalated the situation and made me at ease, and came up with a solution that we could all make work. The initial phone tech i spoke with on arrival started with “im repairing phones and cant help you” before even asking if i was the customer who was here for my scheduled repair. Thats what set the tone for this visit, but like i said, it was snoothed over by the next guy i spoke with. So i decided to look around for a part for my PC and the only person i could get help from was someone who wasn’t familiar with computers, but fortunately i have access to google. This seems to be the story of this location. If you arent spending a small fortune, you are treated like a peasant, which i literally overheard an employee say at this exact location. Any time i walk into this store, thats how i feel, and im not saying that there hasnt been MAYBE 4-5 people who have treated me like a paying customer, but i can only remember one, and that was because of our recent interaction. I am going to call the corporate center just to address this, but i wanted to leave a review because i really hope something changes. This is one of my favorite stores, but i hate to even come inside anymore because of how awful the service is. I do hope things can get better

The membership has already saved us from paying for geek squad help on installing an update that failed repeatedly. Plus we get protection on all new purchases.

Having this to cover all my tech is a load off my mind. I was a bit shocked at the initial investment, but when I learned what all it covers, my dismay quickly subsided. Such protection is a must.

This really is great to have. It has a lot of perks when things break

This membership is a great add to my recent TV purchase. Not only do you get support but my TV was delivered and mounted as part of being a member. Also, the addition of having protection/warranty for my TV is a great add!

Excellent benefit, meeting my computer support needs.

The technician was great… very professional, knowledgeable, patient, great communicator, excellent in every way! Totally affirmed our decicion to purchase the TotalTech protection. So glad we have it now!

This product has saved me thousands of dollars. Easy to use