Customer Ratings & Reviews

This service has been invaluable. I have used many times on various products. Good experience, also some discounts. And coverage works as it should. I would recommend

I wanted to buy a new 65” television and Sean help me with everything. This Wednesday it will get mounted Above my fireplace.

Incredible value for the service. The security it offers is irreplaceable. Always efficient, knowledgeable in home representatives that don't leave until all questions are answered!

My membership is great! Really relieved that I won’t have to spend $2000 if my MacBook accidentally gets damaged!

My membership with Best Buy Total is easy to renew and relative inexpensive for the benefits. Gives a peace of mind for my devices.

Geek squad help 24/7!! thru the phone or in store support or routine maintenance on all devices. Have peace of mind!!

This membership has more than paid for itself in savings and geek squad support.

Glad we upgraded to Total member. It comes with member only discounts and includes Best Buy protection on most items. So far all items we have purchased came with protection plans.

I guess its a good value. I can't compare it to anything. So far so good I have had when I cancel with the g squad. Which they handled my problem right away.

Best decision I ever made. These people are such a great help (I am very low tech). Great service and a bargain at twice the price! They provide great peace of mind for me.

This is a great value. Covers alll devices I buy there. Computer help when i need it

This was the BEST decision that I’ve made!!!!!! GREAT BENEFITS!!!!!! WORTH BUYING!!!!!!

Membership is worth it if you buy multiple items to get blanket warranty coverage on everything

Worth every Penny. I was able to get a lap top replaced under warranty, no hassle. Car speakers installed. Phone glass cover install, and a tv wall mount install at no cost all because I'm on the Totaltech program

This Best Buy store in Canton, Georgia is the worst customer service I have every experienced in my life. I have been shopping a this store for 20 years. I purchased an Apple Mac book and I wanted the apple care. But instead I was forced to purchase the Geek Squad membership for $179 on 9/5/23. By 1/9/24, I went into the store and cancelled my geek squad and they offered me a $50 gift card... Then I was told that I had my apple care and I could go to the Apple store. I did and I had my apple care. By 10/14/ 24 I started receiving collection calls from Citi bank Best buy credit card asking for my geek squad new renewal which I had cancelled. After several months of Best Buy Geek squad leading me to believe I was going to get my Apple care membership, they lied to me! I cancelled today and I was promised a full refund. But it has been pro-rated and I'm not paying it! I need my full refund. The worst membership geek squad ever!! Oh and everyone was fired and the store has all new employees and managers, and they know nothing and refused to help me! They promised me I would get my Apple care separated and then never even had the decency to call me back, even after I had a confirmation number to get a full refund minus my apple care. I spoke to a geek squad manager named David,on December 13. He told me he was going to separate my Apple Care and give it to me and gave me a confirmation number of 348526680. No on even got back with me ever! Don't buy from Best Buy in Canton Georgia, in the Canton marketplace. They are lazy liars! They just want to collect of the geek squad membership fee and deliver no customer service. So awful!! KTH.

This is one of the besg programs/warranty that guarantees your products for a fair price! The no haggle returns and replacements for warranty or whatever is just amazing.

This membership has more than paid for itself. We've purchased many big ticket items and if anything has ever not been get with them it gets fixed immediately and at no cost. Great plan

It is an awesome subscription, sadly they took it away but changed it wirhq lesser one but almost as good, the membership is good bro mu itoms if they break and i get deals and a ton more!

Purchased this for peace of mind and have use them for many things and they technicians have been very helpful in many ways. Highly recommend purchasing this for all purposes.

The membership is a terrific value. Provides protection and priority service. Cost about the same as one service call