Customer Ratings & Reviews

Great option when buying some new piece of tech. Maximize the benefit by taking advantage of the discounts.

This membership pays for itself! The amount of times ive used their protection plan has daved me THOUDANDS of dollars!

I love my membership!! It’s very useful!! I have recommended it to so many people

This is an awesome package that i would higbly recommend to anyone with many repair, installs etc. The annual price covers the true costs of what you would spend if you didnt enroll in total tech

This is a no brainer. The Geek Squad is a must have program with today's constantly changing tech enviroment. These technicians really know their products, are prompt and courteous and always do a great job.

Have got amazing deals ahead of time. I would totally recommend it. the price you pay is paid off

This membership is an excellent value. I am glad I finally decided to get it. You never know when you'll need tech support. The 24 month device protection plan was especially alluring.

Beautiful outside and magnificent inside. Runs smoothly and let's you enjoy of beautiful graphics from your favorite games! I'm so happy that my expectations were met! <3

I’m glad that I can get protection plan on my computer it makes me feel pretty good.i’m glad that I can get protection plan on my computer it makes me feel pretty good

I’d say it’s worth it, was able to repair my laptop with no problem at all

This is far and away the best service from best buy. All encompassing, double warranty, longer return policy. I buy a lot of stuff from BB so I QUICKLY get more than my $$$ worth

Total Tech is worth the price because any problems get taken care of right away. I had in home tech and that meant a lot since it can be difficult to get to the store.

Consistent, excellent, efficient handling of all my technology devices. especially remote access to my computer. would not teach High School classes without it!

Had our 1st Geek Squad visit today. Was SO HELPFUL & fixed several issues. Recommended a lap top based on our specific needs which I ordered! So thrilled with his knowledge & help!!!

Normally I never get protection plans because it’s just a way of them getting more money from you. I did get it when I bought my 65” t v though because the salesman said don’t worry about renewal feet for 2 years which would have been April 14 2025. So low and behold on April 13th of this year Best Buy tried to get into my bank account and collect $194.00 so don’t believe them when they tell you it’s good for 2years Anyway my bank thank God thought it was a fraudulent charge and actually I did too at first I’m so glad I told my bank don’t honor the charge because as far as I knew I had until 4-14-2025 to pay. I ended up calling Best Buy to see what happened and was told that is my renewal charge a year early. Course they didn’t see it that way. When I asked customer service about it he told me that you have to pay every year for the 2 year plan. I swear I didn’t make this up! I told him that doesn’t make any sense at all and did it make sense to him? He said yes so I had him explain it to me and he said again that you pay every year for a 2 year plan. Sheesh I canceled right then and told him it was nothing but a scam. So sorry for the long review but just be careful when Best Buy starts offering you the moon

This service is great if you use it to its full potential. If you’re not, then the price per year is not worth it.

I really love that I purchased this service with best buy. I at current moment i dropped off a laptop and rhey quickly looked at it and are working on it to run smoothly. Great service

Roland and his team are total perfection. I am beyond satisfied. If you want accurate analysis and a perfect installation, call Roland at the geek squad.

This service is fantastic. It's extremely helpful. I would recommend this

It’s OK I probably would not buy it again it’s given a second chance