Customer Ratings & Reviews

I am excited to have this and be able to bring in my computers that are running slow for a clean up and virus wipe. Its basic but very helpful and peace of mind

Great deal when I signed up. I heard it no longer includes free tv mounting though. If that’s true, then it’s a no from me dawg

Roland and his team are total perfection. I am beyond satisfied. If you want accurate analysis and a perfect installation, call Roland at the geek squad.

I am the person your Geek service is designed for! Always grateful, K Karrer

My membership is a good value and I am so comfortable knowing I have help at the tip of my fingers. I have used them a couple of times and I am very satisified.

I haven't had to use it yet, but the features made it worth it, as well as the holiday savings that basically made it free. Geek Squad support is always helpful, and no hassle returns/exchanges add great security.

Excellent guarantee with membership, and protection for our purchases and money.

One walks into my bedroom and "Bamm" there is the most attractive, fully pleasing to sight, sound and unbelievable sights.

I have never been disappointed with anything if purchased from Best Buy...their support is superior...i will always be my go to place for electronics..Thank you!

I was very hesitant at first but highly recommend it, they go a n extra step to help you out and each purchase puts everything at ease

I only used to call Geek Squad twice. I very careful with my Macbook and ipad. So for me the couple hundred bucks did not give me a return pn my investment.

I purchased a new refrigerator from Best Buy to replace the old one that broke. As Totaltech member, I am get free delivery and haul away service, which was the main reason why I purchased the new fridge at Best Buy, as the model is being sold at many other local retailers. When the delivery guys arrived, they measured the stairway and claimed that the fridge won't fit, refusing to carry the fridge upstairs, even though the new fridge was smaller than the old one being replaced, which Lowe's had no problem delivering in the past. The Geek Squad delivery guys are just lazy and used some lame excuse, saying they were not allowed to lift the fridge above the knee, which would be necessary to carry it upstairs. They offered to leave the fridge in the garage, which I refused, so they put the fridge back on the truck and left. I am canceling my Totaltech membership and will never ever purchase any appliances at Best Buy.

Excellent quality, easy to use, highly recommend! Great membership if you go to best buy often!

amazing thing to have an great peace of mind!!!!!!

This plan saved me a lot of money. Everything I buy from there is under my protection plan and you can’t forget about the unlimited geek squad time.

The membership helped when my refrigerator broke down. Getting parts tool awhile but overall good value.

Having the peace of mind that the geek squad is available if a problem arises is worth the price. That alone is worth the money.

Membership great value, considering all that you get with it.

This membership is a GREAT value. It has given us superior service and savings.

It’s good value membership with a peace of mind on product bought at Best Buy. Like better the old rewards that is base on amount purchased for the year