Customer Ratings & Reviews

Great for all your electronic needs, but even better if you upgrade!! For sure worth the coin

Great value and good to use when need arises. I have been a member for many years and I have used this service.

this membership is really a good insurance policy to keep my electronics running well, also with installation benefits, well worth the price.

In this day and age, my electronics seem to be smarter than I am.... this gives me access to geek squad and reliable help whenever I need it!

I didnt know about the benefits and a memeber told me about it, definetly reccomend if you plan on buying extra add ons for you vehicle and want a better price getting them installed

I made a major home remodel and paid for this membership for a year. After the year I cancelled the membership and afterwards was told I lost all of the warranties and benefits on the products I purchased under the membership. I tried to reactivate the membership and was told over the phone there was nothing that could be done to reactivate for the products I had already purchased. I requested a manager and was told there was nothing a manager could do and ultimately was hung up on. I purchased a $10k stove that I had asked if there was something that could be done for this product as it was still covered by the manufacturer warranty and still was told there was nothing that could be done. I will not be shopping at Best Buy in the future based on this and the other customer service issues I have experienced through this process. That same stove was delivered and placed in my backyard and wasn’t set to be installed for 3 weeks. It sat outside for days while I fought to get it installed. Buyer beware.

The membership is definitely worth it! It has a lot of perks. Especially if you buy some bigger ticket items like a cell phone.

Itys great but scheduling is never fun to get a repair.

I got 60 return and 60 price match Also, we can get two weeks early on prices

Best Buy membership is a great value! Geek squad support is huge for me! Already had them scan for virus and have appointment to transfer data & licences to my new laptop.

I am 80 years old and technologically impaired. I will not be without this service if I can help it. I rely on the Geek Squad to keep my system working when I inadvertently screw it up!

Great product saved hundreds off list ,the 2 year warranty included saved even more

I have not used yet but my son got it a few years ago and told me to get it. I like the idea every thing is covered in 1 place. I trust Best Buy.

Geek Squad is not something I would buy again. They charge alot of money do not do what they say they will. When you try to cancel it they give back such a small pittance that you might as well keep it for the year. I had to get someone else to finish the job. I would have been happy with it if they had transferred my data.

total worth the value of the total membership when something has gone wrong and need technical assistance

This really adds peace of mind to any device. No need to worry with Total Protection.

Last year this was great for free install and TV setup. I hope the quality remains high with program changes. 24 month protection is very nice!

This membership is a great value. I appreciate the expert advice from the tech desk and the extra benefits are helpful.

Its worth to get this protection with the assistance you can received from the squad

Got appt quickly, geek squad answered the phone and were professional and knowledgeable. Much better service than trying to get through to customer service, or the store.