Customer Ratings & Reviews

The membetship is a great value. The geek squad is available to help you with any problem and setup. They are curtious and knowledgable. The ability to hsve devices scsnned is great.

Unlocks great pricing on items, service and support without worrying about individual charges. Best part was that the year of coverage cost us less than it saved us on a major purchase.

OMG yes yes yes. you need this if you struggle with technology they are so helpful and patient. They work for YOU! SO THERE ALWAYS AVAILABLE ... OFCS during store hrs

Did you ever buy something with installation to ease installation day? Well, this was a perfect installation of my new dishwasher. Now to see what else this covers. Wish they had done my alarm system.

Absolutely recommend if you plan on making large purchases. It's amazing how much it's saved me. So glad we got it when we bought our computer it's come in handy so much over this last year

I purchased total tech care with the purchase of a new HP omen laptop a couple years after an asus laptop purchased at Best Buy had mother board failure. It looked good on paper so I decided to test it out with the new laptop, I wanted to transfer the 32gb of ram from old one to new one. I went in on Tuesday morning to see if they could do. At the counter they couldn’t help me with basic questions and told me i needed at appt. I can back that evening and dropped of computer. The next day I get notification my laptop is ready. I come back and they said I was mistaken until I show them the test message I received. They inform me it’s being worked on as we speak and will probably be done later today . At the end of day I go back to pickup laptop regardless and do it myself. When I get there yet another person informs me that the ticket was incorrectly created and closed and never worked on as I already assumed . I could have left it there but would have had to wait another 1-2 days when I already was out a laptop for 2 days. More over, a simple we are sorry for the mixup, or actually taking a customer at face value when i tried to explain what was going on, but each tech was throwing the other under the bus with no one person actually having the authority to fix or even make recommendations with one appt. Get the standard warranty and save the money you would pay to spend at any number of computer repair shops unless you have lots of free time

It's convenient to have this and there have been a few times that I needed it. They are very respectful every time. They are either hiring good people or training them well :)

Love our membership and the peace of mind knowing your item is protecter

This membership is a must have. Knowing that I have the geek squad to help with any item I purchase is wonderful and makes it stress free

Great program not excited it’s changing hopefully it’s for the better and not making it worse.

This membership seems like a good deal. Came free with the laptop purchsse.

Good stuff! Glad we got it, it’s been very helpful

Ended up being a great investment for easier purchasing and warranties

The Geek Squad has been helping me every step of the way getting used to and introducing me to what my new computer can do.

Helped me get my PS5 when it was near impossible to get any and my 3070Ti when resell value was extremely high and skimmed off the web. Also includes coverage and exclusives!!

Haven't used it yet but I am trying it out instead of buying multiple protection plans for multiple electronics.

Love the geek squad So happy i became a member definitely worth it. Any products i purchased and have any issues, i can make appointment and get the matter resolved. Great services.

This membership saved me money on two major appliances along with haul away. It also extends the warranty. With all this I believe this is a very good value and well worth it!!

Very impressed with Totatech so far. We've had to utilize the warranty multiple times on our iRobot S9+. Each time our item was repaired or replaced at no additional cost to me

This membership has proven to be an affordable and trustworthy product/resource. The Geek Squad team is very knowledgeable and genuinely care about your satisfaction with their work.