Customer Ratings & Reviews

Was very impressed with the customer service I received. The data transfer to my new device went smoothly and appreciate the time loading new software and setting things up.

Greek squad support was great, they were very attentive when I walked into the site. The membership is easy to use and accessible.

I love all of the features of the membership, especially the best price policy so that I can still get the best deal.

excellent service and tech help ! had to transition from old to new laptop - these guys accomplished my needs.

This membership has helped me so many times...the ability to meet with Geek Squad in the store at no cost to me is a great value. Once, they came to my house for an additional fee to help me with some tech issues at home. Love it!

worked well with goals I had in mind both now and for the future

I love My Best Buy Total Membership! They always help me when I have problems with my computer!

Love getting discounts when i purchase an item or having my computer looked at by the geek tecs

I enjoy the fact that whatever problems I may have with any Best Buy items, they are covered under my plan. So far over the phone or in store the associates are extremely helpful!

The best membership I have in my life. Best Buy did a good job when they planned how to make their customers happy.

I purchased this membership when I had a problem with my last computer. They solved all of my problems but would not cover the cracked screen or weak battery.

Great service at the store and great advise. Installation was super, took about 90 minutes from arrival to cleanup. Installers were professional, efficient, and ready to work. Great experience all the way around.

This membership has done a lot for me including its geeks squad benifits and in store deal this is worth every penny

Great savings this membership was ideal for me. The geek squad is a bunch of highly trained, highly intelligent group of people who know what they’re doing. Well worth it.

I got this when i needed repairs repeatedly for both my pc and Laptop. Additionally there are fun reward benefits and discounts and monthly deals to be had. Not bad but hard to consitently keep due to pricing especially when considering all subscriptions my family keeps monthly.

The geek squad is AWESOME to do work with, very professional and pleasant. Can't ask for more than that. Thanks geek squad. C. Thomas

Great pick membership. They helped with the installation at the store. Great service.

Menbrecia has a very comfortable value and gives a very pleasant help when we want to acquire an item that we like or need. I am very happy to have obtained this membership

Best membership! Offers great benefits and coverage for all my devices! Especially for the Z Fold 7!

At the end of this cycle I will re-evaluate if the membership is worth the price. Since I have paid for it, I opted to buy our new appliances from Best Buy. At first I didn't notice that despite changing my primary address, delivery defaulted to my old address. I caught it, used the adjust shipping address option on the order and figured no biggie, it will just delay when the install happens. Absolutely nothing but headaches since that. The installation / haul away seem to be unable to be scheduled together, if at all. Day of install finally comes, and I receive a text saying appointment has moved to Christmas Eve. over 1 hour on the phone, and another 30-45 min in chat over the last few weeks and nothing is still solved. I'm sure there is some partner or integration they use to schedule these, but whatever it is, it's terrible and unreliable.