Customer Ratings & Reviews

I really only have used this when buying an open box item from Best Buy. The extra return day window is useful to ensure your items work as you expect especially with them being open box. I dont have a need for much tech otherwise. I assume it would work better for someone that does!

For the price, if you shop enough at Best Buy this is worth its weight in gold. Special deals are routinely offered, free shipping on most items or expedited and 60 day return policy versus the standard 15. Do the math and depending on your shopping patterns, if Best Buy is a semi regular stop for you, you might find this tier works out perfectly to save money, get your products to you faster and/or for free and discount deals on many items.

Its a really cool pc I recommend it for a starter pc

When I have a problem with one of my gadgets I usually bring it to them to fix it I did bring my computer there one time it was brand new not even the box was open and they did happen to fill it away on me and it was papers inside when I told them not to that I wanted them but they threw it away it would be nice if it was a little bit cheaper maybe $149 would be good

Best Buy's Totaltech™ membership is a comprehensive tech solution that caters to the diverse needs of tech enthusiasts and anyone looking to simplify their tech ownership experience. The combination of 24/7 tech support, device protection, member pricing, and convenience makes it a compelling choice for those who frequent Best Buy and value expert tech assistance. While the membership may not be equally appealing to occasional tech buyers, it is undoubtedly a valuable investment for those who heavily rely on their electronic devices and seek a hassle-free tech ownership experience.

I was very skeptical on whether or not to buy this plan. We originally thiught to not buy it because we were only purchasing a washer snd dryer. When we returned looking for a fridge and dish washer, we thiught we might want to. The gentleman that helped us eith our second purchase was able to apply the discounts to first purchase as well. We are still hesitant if this service will be worth it in the end.

you can't go wrong when you have Totaltech support who got your back when unexpected happens especially on the very most valuable things you purchase. Years ago I purchased a MacBook computer and months after I purchased something happened that I didn't expect to happen. When I closed my laptop I didn't see that a pen was inside and when I closed it the screen cracked/damaged. Then when I brought the unit to Bestbuy Center and after the agent process the repair order I asked how much would cost, thank goodness he said nothing $0 charge. I highly recommend buying Totaltech support on the product that is much costly to repair.

Total Tech is DEFINITELY WORTH IT! I have a problem seven months into my Samsung TV purchase and a technician is coming out free of no additional charge to check why my TV won't stream. Believe me, $200 a year is Piece of Mind! They'll deliver, set up and even mount your TV with this membership as long as your membership is active. You can schedule in home consultation and visits without dealing with the manufacturer. BELIEVE ME. YOU DONT WANT TO DEAL WITH SAMSUNG DIRECTLY. THEY"LL SELL YOU STUFF YOU DON"T WANT AND GIVE YOU BAD SERVICE AND DEFECTIVE ITEMS! Go with Best Buy Total Tech, especially if you have a Best Buy store near you like me!

This membership is fantastic , they provide amazing service and support to their members. •Provides private deals only for members •Save you a ton of money and time •offers to bring the service to your home •product has a faulty part, they’ll replace for free •makes sure they repair your product before handing it back •24/7 service •Extremely respectful and professional •And much more, these are just some of the things I have experienced since I’ve opened my membership 2 years ago. It’s worth it, I highly recommend this membership.

Please note: Please don't be confused when you notice that I selected "YES" under "Would you recommend this membership to a friend?" This is because since I have yet to take advantage of the Totaltech coverage, it would be unfair to select "NO". But the reason I purchased the coverage is because of the following... I had to replace my laptop 6 months after purchase. However, once my laptop was replaced, Best Buy canceled my 3 year plan, So, instead of honoring the remaining 2 1/2 years by applying it to the new replacement, I would have to purchased a brand new plan if I still wanted coverage, which would now be the Totaltech plan. So, this means that if I get coverage for the new laptop, then in a 6 month span, I will have now basically purchased TWO plans for ONE laptop. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT any additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

I have had the opportunity to use this service in the past was very rewarding. It saves time of having to drive to the nearest store. it also saved on gas as well. my problem was taken care of. The wait time was long but eventually, after talking to 3 different agents on chat I was able to resolve the problem. I also got excellent help from members in the store.

I’ve had to have techs out twice for assistance, once with a dishwasher and once with my treadmill, both purchased with Best Buy. Both experiences have been so easy! Scheduling is fast, you will receive text updates regarding appointment windows and the techs always call before en route in case you need to adjust/leave work to meet them.

I originally bought the total tech because I needed work done on my PC and it made more financial sense to get the total tech as well so the fees wouldn’t be so much. It was convenient and served its purpose for that; but I didn’t buy as much from Best Buy this year for the membership to be totally worth it, still it did serve a purpose!

My computer was out of warranty and behaving erratically. When I went to Best Buy to get it looked at they told me about totaltech's features which actually has helped save me money in the long run. Now I can bring in my other computer if need be, and get service for my other electronics without worrying about paying excessive diagnostic fees. Add that the team at my Best Buy's location are incredibly personable, super helpful and very nice and what more can one ask for? They went above and beyond to help me and by introducing me to this service, they made what would have been an agonizing issue less so.

I used to use a tech support service out of the Philippines. While they were always pleasant and solved many problems for me, they were sometimes hard to understand and, of course, had no in-person service. With Total Tech I have the option to bring an item into the store for service, which I have already done. In addition, I often get a U.S. based tech on the phone. Super easy to understand. Plus l like the extended warranty on products you buy there. They will even service appliances that I didn't buy at Best Buy.

Great to have this available with purchases, glad its offered.

Worked out well did everything they said they would

Having a Best Buy membership has truly enhanced my shopping experience. The exclusive deals, early access to sales, and points rewards system make every purchase feel like a win-win. Plus, the personalized recommendations and expert advice elevate the level of service. It's a no-brainer for anyone who loves tech and wants to maximize their savings.

Hey there, fellow tech enthusiasts! I recently signed up for Best Buy's Total Tech Membership, and I have to say, it's been a game-changer. The membership offers a ton of benefits, including exclusive discounts, free shipping, and access to 24/7 support for all your tech needs. Plus, you get a free in-home consultation, which was incredibly helpful for me when I was trying to upgrade my home theater system. The expert tech advisor walked me through all the different options and helped me find the perfect setup for my needs. One of the things I love most about the Total Tech Membership is the peace of mind it provides. I never have to worry about being stranded with a broken device or struggling to set up a new piece of tech. With the 24/7 support and free Geek Squad consultations, I know that help is always just a phone call away. Overall, I highly recommend signing up for Best Buy's Total Tech Membership if you're a fellow tech enthusiast who wants to stay ahead of the game. It's a small investment that pays off in spades with all the benefits and support you'll receive. Thanks, Best Buy, for being the ultimate destination for all things tech-related. You guys are the best! Sincerely, Emmanuel Clark

Good deal generally, but pay close attention to terms because you may be charged for repairs even on new phones. I had an A15 phone that completely quit working after 5 weeks and they wanted to charge me $100 for a repair -- when the phone was only $199 to begin with.