Customer Ratings & Reviews

The Best Buy Total Protection plan has been an excellent value for us over the past few years. We've made several purchases, and having the plan has been incredibly beneficial. Every time we've needed assistance, the service has been prompt, professional, and supportive. The savings and support from Geek Squad alone have made a big difference — we've saved enough money through repairs and services that the plan has more than paid for itself. It's given us real peace of mind knowing our investments are protected. Highly recommend!

Total membership has been valuable for whole family. Nice to get extended warranty on all purchases at zero cost

I needed help with my computer. Someone recommended the Geek Squad. I was told if I bought a year membership that I would get support for the whole year from the Geek Squad. I felt like this was a bargain. I hope to use my membership for other things during this year.

This is extremely valuable. All of the support and the help that comes with this, not to mention the peace it brings you... Yep, 100%.

I bought the membership along with my new computer, thinking I might need it during the setup. I did need it and Geek Squad resolved my problem easily!

The two year warranties pay for the membership! In addition to member pricing.

After only a week of having I needed files recovered off of my laptop which they were able to do in one day. This would've cost $100 at the genius bar but was free with the membership. About to take the laptop back to see why it's broken.

The membership is has a great value along with good prices. The Geek squad offers support when needed and the the membership also adds protection to your purchases.

Introduced to this when I brought in a desktop PC for hardware diagnostics. Purchasing the membership made sense in that the cost of the membership was directly applied to the cost for the diagnostics.

This makes my Data safe from the growing numbers of scammers, and with an added support from the geek squad on all my devices.

Geek Squad was great. Easy to work with and answered my questions. Sales person was very knowledgeable and helped with the right purchase.

To the Best Buy Review Committee, I am thrilled to share my exceptional experience as a member of the Best Buy Membership, an opportunity that has genuinely transformed the way I shop for and experience technology products. The benefits and value I've gained from this membership have surpassed all expectations, and I'm excited to express my gratitude and enthusiasm. From the moment I joined the Best Buy Membership, I immediately recognized the advantages it offers. The array of exclusive benefits and personalized features have made my tech shopping experiences more enjoyable and convenient. What I appreciate the most is the seamless integration of these benefits into my everyday life. One aspect that stands out is the early access to deals and discounts. As a member, I have been able to take advantage of special offers and promotions that have allowed me to save significantly on products I was already considering purchasing. This exclusive access has not only saved me money but has also heightened my overall shopping experience. Furthermore, the extended return window provided by the membership has offered me peace of mind when making technology purchases. It's reassuring to know that I have extra time to thoroughly evaluate a product and determine if it truly meets my needs. This aspect alone has enhanced my confidence in making informed decisions. I must emphasize the exceptional customer service that the Best Buy Membership has provided. The dedicated support team has promptly addressed any queries or concerns I've had, showcasing a commitment to ensuring a positive experience for members like me. This level of attentiveness has truly set Best Buy apart from other retailers. In conclusion, the Best Buy Membership has exceeded my expectations in every way. The personalized benefits, early access to deals, extended return window, and exceptional customer service have all contributed to an exceptional shopping experience. I wholeheartedly recommend the Best Buy Membership to anyone who values technology and seeks a seamless, valuable shopping experience. Thank you. I am genuinely grateful for the opportunity to express my thoughts on such an outstanding membership. Sincerely, VV02

Greatest value I have ever had and paid for. Great service bestbuy

A must have for a Best Buy customer, lots of saving opportunities.

Very well worth the money. Love Best buy! Will always shop there.

The Total Tech membership is a no-brainer. Just as in the previous years, the membership paid for itself quickly. I've built my own computer boxes for 35 yrs, but this most recent trip to Best Buy was for a total PC workstation re-build. The Geek Squad crew shined once again with superb customer care and followed my instructions. While at my final inspection sppointment, I felt sorry for the folks in line around me, who would be bringing in devices regularly, and paying more than they needed to without a Total Tech membership. In fact, on each visit to Best Buy, it seems to me Geek Squad has the lion's share of business. Pretty quiet elsewhere. Just my observation.

This membership is an asset to me as a Senior Citizen. It reduces my worry of possible breakdown or problems with my recent purchases of kitchen appliances. I feel relieved knowing that any and all repairs are covered under my Best Buy Total Membership.

I have used my membership benefits several times with complete satisfaction. I felt i received extra care in setvice and answering my questions and concerns. I find the value is well worth the cost.

I have already used the Geek Squad for help transferring my data from old PC to new. I even had two $50 credits I could use on anything in store.

This membership is truly a real valve. I have found it immensely helpful with all my computer, laptop, and phone problems. The geek squad is awesome.