Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 11510 reviews
(11,510 customer reviews)to a friend
Rated 5 out of 5 stars
Best protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best protection for all the product that I purchased. Nothing to worry about. Fully covered.
I would recommend this to a friendRated 5 out of 5 stars
Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protection plans are the best part now that free installation isn’t included anymore. Still worth keeping for the extended warranty and great geek squad services
I would recommend this to a friendRated 4 out of 5 stars
It works as described
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works as described with the unlimited service. Very nice if you are buying alot of complicated things. However, I had to purchase when I kept getting defective tvs and soundbars. I wanted to prove it wasn't me. They came and figured out that the items were in fact defective. Wished I didn't have to pay to figure that out. In the end, after they set up the tv, I realized I would have never been able to set it up on my own (sony 85j) as it was complicated. So there was value there. The downside, is you may or may not get a knowledgable tech sent out to your house. They may instill confidence that they did a great job, explain it and send you away with a working tv... or they may be new on the job and leave the home page being a setup screen and things not working since they didn't test it before they leave. Had both experiences thus far. At least all techs at my house were very friendly!
I would recommend this to a friendRated 4 out of 5 stars
Love our Total Tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you total tech! You saved me $ on delivery, removal and installation of water line.
I would recommend this to a friendRated 5 out of 5 stars
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy having the total tech membership due to the various offers that have been opened up to me, will most likely be purchasing it again for the following year.
I would recommend this to a friendRated 4 out of 5 stars
Like to have the membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's good to have the membership when you need it don't always need it
I would recommend this to a friendRated 5 out of 5 stars
when something goes wrong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to have the piece of mind for purchases. Having a place to call with questions is great. i don't always like to search the internet and try to work through various posts
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .We are glad your are enjoying the Best Buy Protection and Geek Squad 24/7/365 support benefits of Totaltech. The Totaltech membership also gives you an extended 60-day return policy on most items, exclusive member pricing, and more. You can find out about all of the benefits at www.bestbuy.com/Totaltech or feel free to give us a call at 1 (888) BESTBUY or 1 (888) 237-8289.
Rated 5 out of 5 stars
Gave me access to exclusive products and sales
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership was required to get access to exclusive products and sales. But getting the membership I had early access to game consoles and graphics cards
I would recommend this to a friendRated 5 out of 5 stars
My Webroot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is a great value. I purchase this membership for my laptop and was able to utilize the same membership for my desktop computer.
I would recommend this to a friendRated 5 out of 5 stars
So worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So glad I purchased, I love the fact that once you purchase it apples to anything else you buy at Best Buy from that point until the membership ends, definitely worth it
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .We are happy to have you as a Totaltech member! There are so many great benefits and perks from being a member, such as exclusive member pricing! All of your great benefits and perks can be found here at www.bestbuy.com/totaltech! Please be sure to take advantage of all the things offered. If you ever need assistance, we also offer 24/7/365 support by visiting www.bestbuy.com/totaltech or calling us at 1-888-Best-Buy or 1-888-237-8289.
Rated 5 out of 5 stars
Worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m getting so many benfits from having this. As well as amazing customer service and when i buy something it comes with insurance. PLUS I GET gift cards FOR FREE!!
I would recommend this to a friendRated 5 out of 5 stars
Good Deal Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth it. Being able to bring in other products for support is a good deal. Best Buy has competitive pricing these days so the annual is worth it for future purchases also.
I would recommend this to a friendRated 3 out of 5 stars
Given false info
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Three star because the sales person lied and said it was good for two years but that is only if you pay for it yearly. I won’t be renewing. So truly it is a one year warranty unless you keep paying.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Hello. Thanks for stopping by and leaving your review here. We appreciate you giving our membership a try, though it’s unfortunate that the benefits were not communicated clearly to you. The Best Buy Protection is different from the Totaltech membership. The membership includes many in-store services and discounts off of many in-home services, tech support for all your devices, 24/7 support for all your tech needs and more. The Best Buy Protection is included with the membership for items purchased with us when the membership is active. The Best Buy Protection will cover your devices purchased with us for up to two years, as long as the membership remains active. After which you may purchase a separate monthly protection, by selecting that option when you receive it before the membership expiration. Though the membership can save you hundreds off of installation and repair services, I understand that you were attracted to the protection plan. If this was the only thing you needed, then the better option would be to purchase a stand-alone Geek Squad Protection plan, that may be 2, 3 or 5 years depending on the item. If you have additional questions, you may reach out to us at (888) 237-8289 or send us a private message on Facebook, Instagram or Twitter. You may view the other membership benefits here, www.bestbuy.com/totaltech .
Rated 5 out of 5 stars
Saves a lot of money and hassle.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this. It cost me less to buy this than to pay for an install and old appliance removal and a warranty. Plus it covers other things not purchased at best buy
I would recommend this to a friendRated 4 out of 5 stars
Love the personal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super professional every moment I recommend the store from Compton
I would recommend this to a friendRated 5 out of 5 stars
GREAT THE YEARLY WARRANTY PLAN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value at a very GREAT price! I would always buy the extended warranty on all items then I was told about this warranty best thing ever! It covers ally items we buy!
I would recommend this to a friendRated 5 out of 5 stars
Highly recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick response time and easy to contact customer care team. Would highly recommend. Benefits are great when needing troubleshooting or home installation.
I would recommend this to a friendRated 5 out of 5 stars
Worth it 100%
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lower prices and the warranty make Total Tech worth it. I am a particular fan of the Geek Squad services through Total Tech.
I would recommend this to a friendRated 5 out of 5 stars
Best Option!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership its a real value, member prices , unlimited support, proteccion for devices, if you buy many devices i recommend this membership its excellent option!!
I would recommend this to a friendRated 5 out of 5 stars
Great membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love that I know I can use this for all my products that I have purchased. I am always nervous signing up for stuff but with this product, I know I will stay protected.
I would recommend this to a friend
