Customer Ratings & Reviews

I’m really glad I chose the Best Buy service plan when I purchased my product. It has given me total peace of mind. When something went wrong, the process to get it fixed was simple and stress-free. The team was professional, friendly, and fast — they explained everything clearly and handled the repair without any hassle. What I appreciate most is that the plan covers issues I never would have thought about, and it really saved me money compared to paying out of pocket. It feels great to know that if anything else comes up, I’m covered. Definitely worth the investment, and I’d recommend it to anyone buying new electronics.

This membership helped me take care of a number of computer issues for quite a bit less than if I had had to pay for the individual services and it gives me the peace of mind I need in case I have other issues. I have to take care of the family devices, so having this service is a big deal.

This is a great value. I had them do in my home computer repair and cleanup. Now I’m covered for a year for only a few dollars more than they service was going to cost from geek squad. They really cleanup and sped up my pc. Very polite and professional and explained every step to me so I could understand. Highly recommend!❤️

While I didn't initially sign up for Total, it's a reality that technology break and needs repair. This can be an expensive consequence, and it is fortunate to have a membership that covers these costs. I ended up spending hundreds less than I would have otherwise just by signing up! The service was great, the Geek Squad was helpful, and my laptop is working better than ever! While I haven't yet had a chance to sample all the membership perks yet, I still recommend this service to anyone who has electronics they need to keep in working order.

I wanted to take these back on day one because the volume was low. I called my son and told him to drive with me back to Best Buy. He went into my computer settings and pressed volume up and now I’m loving these. Quality of sound and blocking out noise is superb.OMG it would have been the ultimate mistake yo take these back. Definitely will get my husband some of these for his bday in November.

The overall experience would have been five stars if the sales rep had not misspelled my name on the account. It shows as Rod and my name is Rob. In any case Molly from the Geek Squad was excellent and deserves a five for her efforts and explanation of the new desktop. If you could change my name to Rob Svendsen that would be great!

I don't typically purchase extended warranties or subscribe to membership offers, however, I am glad that I opted to join the Best BuyTotal Membership plan. Within the first 30 days I have been able to get great service from the Geek Squad on numerous tech items! They added memory to my computer, backed up 2 old computers and transfered information from to my new. They helped me with new external storage, with my watch, phone and earbuds. The technicians were friendly and fast! I have a couple other "projects" and plan to use this service to its max!

Hello Best Buy Team, I just wanted to take a moment to share my appreciation for the membership that was given to me. It has truly been a great experience so far. The benefits, discounts, and convenience it offers have made my shopping smoother and more enjoyable. I also appreciate how easy it is to access deals and manage purchases — it shows how much effort you put into making customers feel valued. Thank you for providing such a thoughtful and rewarding membership program.

Excellent value and would absolutely recommend if you’re a frequent tech shopper, may need a lot of GeekSquad assistance, or shop for a lot of Apple products, as the membership offers up to 2 years of AppleCare. Whenever my family upgrades their phones I’m going to put them on my plan.

I love the fact we got the 179.99 package. It feels wonderful to go into the geek squad and they solve the problem immediately. We are very happy when we go into the store cause everyone is so very friendly and supportive and knowledgeable. All the employees are expert in the whole store. We love everything we bought at Best Buy and it’s top quality and we love the wide selection of everythin* they carry.

The Best Buy Total membership is absolutely worth every penny you pay for it. It is very reassuring to know that the Geek Squad is just a call away when I need help and I have called them. I've had this membership since buying a Dell desktop computer in 2014! SOooooooo valuable!

What really makes it special is the peace of mind. The extended returns and extra protection options make me feel confident whenever I buy something, whether it’s a big purchase like a laptop or something small for the house. The customer service has always treated me with care, and I truly feel appreciated as a member.

The truth is, many people will think that the membership isn't necessary, but it all depends on what kind of person you are and how much you like technology. If you're a tech enthusiast, I recommend buying this membership because you'll save thousands of dollars, I guarantee it.

They took very care of me as though I was in a wheelchair. They treated me very respectful and helped me and answered all my questions and help me decide to buy a new tablet which I love. The sales guy Mario was very helpful. He met me get everything I needed for my tablet, and he also helped with me with my phone which needed a new screen protector.

Here’s a **5-star review** for Best Buy Totaltech membership, highlighting its best features and why it’s worth the investment: --- ### ⭐⭐⭐⭐⭐ **Best Buy Totaltech is a Game-Changer for Tech Enthusiasts!** I’ve been a Best Buy Totaltech member for over a year now, and I can confidently say it’s one of the best decisions I’ve made as a tech lover. Here’s why: 1. **Free 2-Day Shipping**: Every order I’ve placed arrives in just two days, without fail. No more waiting around for my gadgets—it’s like Christmas every time! 2. **Extended Return Window**: The 60-day return policy is a lifesaver. I bought a laptop that didn’t quite meet my needs, and I was able to return it hassle-free after a month. No stress, no questions asked. 3. **Free Installation and Tech Support**: I recently bought a new TV, and the free installation service was incredible. The Geek Squad team came out, mounted it perfectly, and even helped set up my soundbar. They were professional, efficient, and friendly. 4. **Exclusive Deals and Early Access**: I’ve saved hundreds of dollars on member-only deals and early access to Black Friday sales. The discounts on Apple products alone have made the membership fee worth it. 5. **24/7 Geek Squad Support**: Whether it’s troubleshooting my laptop at midnight or fixing my smart home devices, the Geek Squad is always just a call away. It’s like having a tech expert on speed dial. 6. **Discounted Repairs and Protection Plans**: I dropped my phone and cracked the screen, but with Totaltech, I got a 20% discount on the repair. Plus, the protection plans are way more affordable with the membership. ### **Final Thoughts** If you’re someone who shops at Best Buy regularly or invests in tech gadgets, **Best Buy Totaltech is a no-brainer**. The convenience, savings, and peace of mind it offers are unmatched. I’ve already recommended it to all my friends and family—it’s that good! --- This review captures the best aspects of the membership and emphasizes its value for tech-savvy shoppers. If you’re considering signing up, this should give you a clear picture of why it’s worth it!

Joshua in Best Buy Carson Valley, 911 Topsy Ln, Ste 250, Carson City, NV 89705 location is an absolute Super star. He helped me purchase an amazing Camera for my teenage daughter who just spent a week crying after she lost photos, and her SD card got corrupted from our T7. Joshua elaborately gave me all the benefits of becoming a My Best buy TOTAL member was so thorough and informational on all the benefits I Could not say NO. Step by step he walked me through the pamphlet and with all my purchases that would get their 24mo protection coming with my membership I've already utilized the $178 value IMMEDIATELY. Joshua and I did the math together and have already gained easily over $550 of just PROTECTION VALUE ALONE, on the side while being a member you get best buy "Member" Prices ON TOP of every perk that Best Buy and Geek Squad offer. Accidental coverage also! With a small fee you can get a $1200 item covered and if they can't do it, they send it off and they will get it done. Thank you, Joshua at the Carson City Nevada location you have given me such a sense of security with my items when shopping at Best Buy I WILL NO LONGER SHOP ANYWHERE else. I've already spent a 50minute drive out of my way to the Carson City Nevada location 3 times SPECIFICALLY to have Joshua help us out, He's Kind, Professional, Patient and he looks like a famous Viral Tik Tok'er that we love watching. You have a Gem in your industry and his name is Joshua "Name tag says Josh"

This membership is a money saver! Instead of having to purchase insurances for your items like phones and cameras it allows you to only pay the membership price and all of your devoces bought with them automatically covered with the membership. In total i have my smasung s25 plus, galaxy watch, two ring cameras, and a battery. Money saver and great perks!

My sales rep was amazing… I think he’s name was David? Very knowledgeable and helped sign me up for my total care plan , that got me an awesome upgrade to my already awesome tv, which Ari helped me with. I transitioned from a 55” to a 65” easier than I ever thought possible.

I love this membership. The value is great for the help we have had for our computers and phones. We get check-ups a couple times of years and the Geek Squad is able to help clean up our devices and gives us recommendations without pressure. I would purchase the protection plan for ease of mind. I am always skeptical of purchasing such plans, however this plan has been a benefit for us as we have purchased it three years now. I highly recommend it, even if you are well versed with the ins and outs of electronics.

This membership paid for itself. I purchased a couple of high-dollar items and was informed that if they went on sale within 60 days, because I purchased the membership, I could come back and be price-matched and refunded the difference, so I would essentially get the sale price. Within about 4 weeks, they were both on sale and I got the refund. Definitely worth it for the money it saved me.