Customer Ratings & Reviews

Best Buy's Total Tech Membership is a game-changer for tech enthusiasts. With its comprehensive coverage and exclusive benefits, it offers peace of mind and convenience like no other. From unlimited Geek Squad support to exclusive discounts and early access to sales, this membership is a must-have for anyone looking to maximize their tech experience. Joining Total Tech Membership has been one of the best decisions I've made for ensuring hassle-free tech enjoyment.

I had just purchased a new Mac and was wanting to restore my old Mac to its factory settings which was going to cost me in the neighborhood of $150. It was really a “no brainer” to spend the few extra dollars to purchase this membership. I’ve already been able to talk with a geek squad member with a concern, and when I get ready to purchase an external hard drive for my new Mac, I’ll let the geek squad do the heavy lifting. Do I think this is a bit over priced … maybe. I’ll decide in a year if I want to keep my membership. Right now, the jury is still out.

I love the fact that i don't have to worry about all the little bumps that comes with having product that you have to take very good care of and no one takes care of you things like having the back up to support your care for the things you care about' all the things you care about for a little of nothing now for years of back up care and support in so many ways....Clif''

I love tech support they get the job done I had no issue with calling and they got the job done

Over all i am fully satisfied with their service. One big problem was the delivery and install takes 2 weeks. Amazon delivers in 2 days only. When it was my day of delivery the assigned driver called in sick. Guesd what i have to wait for 2 weeks again. So i told them that i will cancel and go to Cosco or Amazon. They had my tv delivered in 1 week. Yes right still too long of a wait. It was totally complete craziness but I already paid for total tech and the tv. It was a test of patience. I said the f word many timed that day when I knew that my tv will not arrive.

Love the TV. Easy set up. Picture and sound are perfect. Definitely recommend to a friend.

Total tech? This is some thing you really need when it comes to MacBooks these computers are very good for school businesses anything like that if you want to make music become a DJ you can literally do anything on these computers however, it is good to have any sort of protection on these computers because it can be very expensive to fix so when I purchase my MacBook, the representative at the register told me about total tech, and from there on out, I had to purchase. I definitely recommend purchasing this when you get your computer because it’s so worth it.

The Membership gives you alot of chances and experience to explore the site Properly with good Discount.

not bad, exclusive pricing and a 2 year warranty on almost anything you buy, as long as you renew your membership during that 2 year period. but I was frustrated at how difficult it was to purchase geek squad warranties longer than 2 years, I had to go into the store and find a knowledgeable associate to work their magic in the computer system. if it wasn't for that I would have probably kept the membership. fair warning, it is pretty difficult to cancel your membership, you can't just do it online, it requires a phone call and waiting on hold and they will ask you to explain why you are canceling - the good news is that they will refund you the amount remaining for the time you had left, I had a few weeks and got $4.00 back, for example. it is a bit of a bummer when you cancel and get notifications for all of the geek squad warranties that are going away. last thought it is great to have for TV mounting installations, it is included in the membership, great perk, but I don't need anymore tv's mounted at this time.

I got the totaltech membership when my old laptop (that I bought through BestBuy in 2018) died because the motherboard got fried. I wanted to take the data off and it would've ended up costing me about the same just for that service as getting the totaltech membership, so I opted for this. They took the data off my laptop and covered the cost of the external drive they'd put everything on, which was awesome. I then bought parts and built my own pc, and I bought some from BestBuy because I got the protection plan. I will say getting the free shipping and protection plans on things has made me more likely to shop here over other big online retailers, and I'd say that the membership has paid for itself for me, since I was buying so much tech at the time. The membership even got me a logitech gaming mouse for free (normally $40) because I needed a new one and was browsing here and noticed. If you are in the market for a lot of tech / appliances I do think that this is worth it, but probably only for the duration that you think you'll be buying stuff at high rates.

All team members were great to work with, knowledgeable, went above and beyond and did a great service. They are a little hit or miss with communication because they scheduled an appointment with me and the day came and noone showed up. Turns out the part didnt come in and they didnt cancel with me.

I was not aware of TotalTech until now. It's an amazing but affordable program. I was planning to buy kitchen appliance package however I was nervous about installation costs and haul away charges for the old appliances. TotalTech made it easy and free of cost, plus I will receive priority in servicing, best buy warranty, additional discounts, there is so much to list out !! I made all calculations, it came out cheaper than Samsung student discounts (including haul away + installation) I am very happy about this program. Go BestBuy Go !

Review: A year ago I made a purchase of a Sony TV, and to say the experience has been frustrating would be an understatement. The TV malfunctioned within the initial month. I had high hopes for Best Buy's Total Tech service, especially given the substantial amount of money I've spent there over the years. Pros: The technician Best Buy sends is pleasant, technical, and always fixes the problem. Cons: The TV has had repeated issues, from system board malfunctions to intermittent outages. Best Buy Total Tech service, although responsive, has been unable to provide a lasting solution. There's an exasperating policy around returns, where apparently, the product must break a specific number of times before it's considered eligible for a return. Even after meeting this criterion, I faced reluctance and an insinuation that I might be the cause of the issue. Inconsistent information provided by the customer service each time I reached out for support. Conclusion: As a long-time patron of Best Buy who's recently invested over $15,000 in appliances and entertainment gear, the service I've received on this occasion has been deeply disappointing. While I appreciate the efforts of the technician who came out multiple times, the core issue remains unsolved. It feels as though I've been left with a 'lemon' TV and have been ping-ponged around without a concrete solution. I genuinely hope that Best Buy reevaluates its after-sales service and return policies. Loyalty is earned through consistent positive experiences, and this ordeal has surely tainted my view.

This membership has been well worth it for my family which has purchased appliances and laptops from bestbuy. It has saved us significant repair bills. The additional warranty is worth the price of memberships if you buy multiple things from BestBuy and the warranties are extendible.

This membership is a real value, member, exclusives, member value, and it’s well worth the money, the workers are a great help!! my purchase was very easy to make with the help of the workers and I know that my material is covered. If anything gets broken, I have a toddler, so that’s a really big possibility!

This is my 3rd year with Total Tech coverage. It has paid for itself several times over. I’ve had my laptop trouble checked annually and had a setup for a desktop as well as full setup for a new treadmill. All of these would have cost over $1,000. They are fast and efficient when doing the services and tolerate my many questions. The service is outstanding value for a modest annual membership.

I would have given five stars if the first geeks quad guy I had talked to would have explained things better and started to have the demeaner that I was a difficult customer. I shouldn't be made to feel that I the customer can't ask questions. Everyone else was great.

This team of individuals are remarkable. If the rep does not have enough knowledge about your repair or call for assistance they pass you to a more qualified tech. They are all friendly, patient, knowledgeable and willing to go beyond the call of duty to assist you. This is the best product I have ever purchased. Their professionalism and concern for your product product is unsurpassed by another other company like it. Thanks for all your assistance for such a reasonable price!!!

The refrigerator water dispenser jug was not filling up as it should. I called our membership tech for assistance and they got there on time as scheduled. Technician was kind and respectful and gave us tips as to how to trouble shoot it. I couldn’t have been more pleased with the service. I purchased 4 appliances. A Samsung Bespoke refrigerator, stove, dishwasher and microwave and recently purchased a Samsung washer and dryer! I feel like I’m in good hands with Best Buy and their services!

The total tech package is absolutely phenomenal for frequent Best buy shoppers a definite must have!