Customer Ratings & Reviews

Computer works great. Thank you I am confident to use it again and I am happy. I've already referred a friend of mine. Way cool.

I am so glad I took the advice of a friend and became a member. I am very technology illiterate and I feel so relieved to have this service.

This membership gives peace of mind when I need help with my computer. The Geek Swuad is very knowledgeable and helpful. Thank you!

I have been a Best Buy Totaltech member for about a year now, and I have been very happy with the benefits. I have saved a lot of money on repairs, extended warranties, and Geek Squad services. Here are some of the benefits of the Best Buy Totaltech membership: * 24/7 Geek Squad support: You can get help with any tech problem, day or night. * Extended warranties: Get up to two years of extended warranty coverage on eligible products. * Free delivery and installation: Get free delivery and installation on eligible products. * 20% off repairs: Get 20% off repairs on eligible products. * 10% off in-store and online purchases: Get 10% off in-store and online purchases of eligible products. * Free technical support: Get free technical support for all your tech devices. * Free screen repair: Get free screen repair for eligible smartphones and tablets. I have used the Geek Squad support several times, and they have always been very helpful. They have fixed my laptop, my phone, and my TV. I was also able to get a free screen repair for my phone. I also saved a lot of money on extended warranties. I bought an extended warranty for my laptop, and it saved me $200 when I had to have it repaired. Overall, I think the Best Buy Totaltech membership is a great value. I have saved a lot of money on repairs, extended warranties, and Geek Squad services. If you own a lot of tech devices, I highly recommend it. Here are some additional thoughts on the Best Buy Totaltech membership: * The price is reasonable. The annual membership fee is $179.99, which is comparable to other tech support memberships. * The benefits are comprehensive. The membership includes a wide range of benefits, from tech support to extended warranties to free delivery and installation. * The customer service is excellent. I have always had a good experience with the Geek Squad. They are friendly, knowledgeable, and efficient. Overall, I think the Best Buy Totaltech membership is a great value. It's a must-have for anyone who owns a lot of tech devices.

This members has been valuable to have every time I've had some kind of a question about getting something done or installing something in my computer

This membership is very cool, I like it, the best decition

It comes with great benefits. We will be building a custom build for a gaming computer for my son and I found that having this plan the Geek Squad will assist us at no extra charge!

I have trusted Best Buy for years, having purchased large screen TVs and many other electronic devices and large appliances and receiving outstanding service. I look forward to working with Best Buy for all of my future needs.

Valuable membership! I enjoy getting protection plans after purchases. I also enjoy knowing that I have Geek squad support and member prices.

This is an amazing membership. It is worth more than what you pay for. It is a godsend for those who own Apple products. I have yet to test its repair/replacement policy, but I will update whenever I have to. There are so many perks that cover the cost of your annual membership. If you love devices like I do, this is a no-brainer that gives you peace of mind with your devices purchased at Best Buy.

After purchasing my new desktop computer and tablet, I needed to transfer my data, install microsoft office and install web root virus protection. Dealing with geek squad for these services, as this being a simple technology task for some, is not as simple for a senior, turned my purchase into a total positive experience. He went on to answer all my questions with warranty, future 24/7 tech support and advise for my home setup and had a great attitude! Definitely felt like VIP treatment and appreciate becoming a Best Buy Total member

This membership was exactly what I needed when I purchased a new desktop and needed technical support to transfer all my data from my old pc to my new one including preliminary diagnostics on selecting the best pc for my needs.

It’s a no brainer besides getting awesome product you get even better customer service with no surprise surprises

The device repair afforded by membership was outstanding, it covered everything.

I like it when i can take my pc in ...And I comeback to pick it up i know it is read yto go.

Love having the peace of mind in case I need anything repaired. Saved money on products.

I've been using this service for years. It has paid for itself over and over.

Amazing service at Best Buy! The store staff was helpful, kind and so understanding. They even helped me sign up for the Best Buy membership!

I absolutely love being a member! From the great deals to the added warranty. I just think it’s a great choice. I give it 4 stars though just because it is a bit pricey but it’s helpful still

Having the Total membership is a great asset. I was stuck in major issue with my SWS. The Geek Squad assessed the issue and was able to correct the problem quickly.