Customer Ratings & Reviews

Always there when needed. Quick response time and problem solved in first visit.

This membership is great if you use it, but very costly if you never use it.

[Employee of bestbuy] Really good service especially if you shot at best buy alot. The dicounts on items and services reallly adds up and saves you money

Membership great value, considering all that you get with it.

Appointment times are 2-3 weeks out where I live but totaltech membership is worth it and will pay for itself and beyond if you want to have appliances installed.

I’m not very savvy with technology so when I bought my new laptop I decided to buy the total tech. It gives me peace of mind knowing I have someone to help me.

Loved this membership. Best Buy's team was able to provide assistant with any of my Tech Issues, and the additional benefits were a plus.

This membership its ok to have. No further answers

I love this store!! My computer was needing some real cleaning up. I took it in and they have it running just beautiful. Prices are great, service is awesome!!

It is Definitely worth getting a Totaltech Membership to get things Done when and as Needed .

This membership has saved me money and time. When I called the technicians, they responded quickly and were able to resolve my computer issues online.

I love them because Totaltech is the best. They came to my apartment to fix my computer. And they were so nice and helpful. I love it

I bought the Total Tech because I needed my laptop worked on and it seemed it be cheaper to go that route. So first after showing him the problem, it wouldn't charge, he said you need a new battery. Got that took to them and that didn't fix the problem. Then they said you need a new charger. Got that and it didn't fix my problem either. So took it back and said you've put a new battery in it and a new charger and it's still doing what it was the very first time I was in here, won't charge. So now they say oh you got a bad new battery, go get another battery. But it was doing the not charging thing before this new battery so how can it be the battery. So now they insist on my getting another battery. So what good are the Geek Squad if they keep telling me it's the same thing, the new thing? Wonder if they know what their doing?

What’s not to love!? Free installation, unlimited geek squad help, special members only pricing! Thanks Best Buy and geek squad ! Love it!

The worry free always available geeksquad is a much needed and wonderful thing that constantly comes in handy.

Great value for what you're getting. Instant access to speedy customer service and automatic protection plans for multiple devices.

I am so glad I purchase this because the geeksquad staff at the Forum was so helpful and so nice. They went above and beyond to assist myself and sister.

Great, having protection on everything you buy!!!!

Total tech membership is totally worth it they are always on point and ready to fix or help With anything

This membership is a great value for those who by electronics like laptops that my need them fix. It is cheaper than each individual vist to the Geek Squad.