Customer Ratings & Reviews

I recommend the membership, the assigned technician to help me install the TV is very helpful and the service desk is always very helpful as well.

Very amazing membership, really liked it once i found out about all the benefits it comes with especially since ima a gamer and buy a lot of electronics.

This was worth every penny. I used it multiple times and I will always buy it on my big purchases and keep it for two years

It doesn’t get better than this: a membership that gives you access to support and protection for every covered product you purchase and lots more.

This has been the best and most amazing warranty or product warranty I have ever had if you’ve never had it, I would recommend it

Thought I would use this more but I didn’t. Cancelled after the first year

Excellent product! Perfect guarantee for all electronics!

This is a great membership to have for your purchases. But it would be better if it covered all electronics you own.

guess ok. havent used it alot but still have it...

This was a great value for what I needed. I did cancel after a year.

Totally worth the price, thought it was too expensive at 199, but it has paid for itself in 2 months. Also got my computer cleaned up with a anti-virus thru this totaltech

The membership is a wonderful service. Their quick and friendly staff had my Mac back up and running within days of dropping it off.

The total tech team was awesome and kept me informed throughout the journey of getting my new computer set up and transferring data from the old computer.

This membership is an amazing confort knowing that my purches are protected.it is an amazing value and easier to use . I speek from experience

I have used total tech alot in the past couple of weeks. They have installed two televisions and mounted them as requested. I would highky recommend this for the value alone.

The support is great! So nice to have, free delivery, access to assistance with anything, better prices and covers all your purchases.

Glad I purchased the Total Tech membership just in case anything goes wrong with my MacBook. Thank you Best Buy and Geek Squad

Excellent tv love the tv very great picture very user friendly best buy installation was awesome they were very knowledgeable and helped me get my new tv set up

By having this was a big help to my very old iMac to try to get fix. I was under the impression when I purchased it was for 2 years, so what’s the deal with 1 year now?

We purchased this for two $1500 plus apple computers in Dec. 2021. It didnt automatically renew as initially set up for because our credit carc was stolen/lost so we got sent a new one and totally forgot we had the protection and uodate our credit card number. The protection expired in January 2023. Our computer that was just over a year old with minimal use on it stopped turning on in February 2023 at which time we realized the protection expired. Best Buy Sioux Falls is no help with this protection they sell it but thats it they have nothing to do with it and can offer no help with it--they give you the toll free number to call which we did. We were told that we could purchase the protection again and it would cover our devices so we paid for the protection again. Then we get a call from either apple care or best buy not even sure because they pass you from one company to another. Was told the protection we purchased will not cover our computer. Explained we specifically qsked such and was told it would so then they say well call this toll free number and check as we arent authorized to do repair with this protection. Called number again told yes your protection covers it so they gave me a reference number this time. Called back to the other person gave the reference number and said it is covered. She looked and said no we wont cover this---so the number she told me to call tells me yes we will cover it and they even give a reference number for the documentation and the lady says no we wont cover even though she previously said she is not authorized to do anything! In addition they were telling me the computer was basically just a lemon and needed to have 2 different parts replaced costing over $700. Took it to a local computer store and they said it had never been opened and there was 1 part to replace $175. Best buy, total tech, apple, applecare is a joke!! They all pass the buck between them.