Customer Ratings & Reviews

The customer service has been outstanding. The store associate who helped with the purchase in Pasadena was very helpful and patient. He explained the various features of different computers; he was not high pressure. The GEEK squad has been extremely helpful in setting up the computer and transferring data from my old computer. The Services Experience Manager was available, responsive, and extremely helpful via e-mail to help troubleshoot a number of issues. The membership has already proven to be well worth the investment.

This membership is really has some great value, pretty much every item that you purchase thru them will be covered with this membership, i had a gaming pc that really couldnt be fixed so i received the credit for the pc and purchased a new one and it will be also be civered with this membership.

The best thing I’ve ever bought from Best Buy (and I’ve bought a lot of things) it was simple and easy and the way she explained what it covered made even more sense for the price now I can bring almost anything that has an issues and they’ll help me fix/ diagnose it! And that’s not even including the great deals you get on a lot of the items in store or online!

I had service done today and the two technicians were unbelievably professional and courteous and was able to get the TV installed. We made a decision to get an additional item that we're going to be picking up in a week or so we are having shipped to the house and they will be coming back to complete. I will definitely use these installation services again nothing but good things to say!

Have you ever had a subscription that just felt useless? Well, Best Buy’s Total membership make sure you get every penny of what you pad for it! Every purchase you make, it’s automatically cover by a 24 month protection plan! This plan will continue unless you cancel your membership. You also get other perks for signing up.

My Best Buy Total™ Membership Review I’ve been using the My Best Buy Total membership for a while now, and I think it’s a solid option if you shop at Best Buy often or buy a lot of electronics. What I like: The extended return window is really helpful. You get 60 days to return most items, which gives you time to really test things out. The 24/7 tech support is convenient. I’ve used it a couple of times for setup questions and minor issues, and the help was quick and easy. You get two years of protection on most purchases, which includes accidental damage. That’s saved me money already on a broken pair of headphones. Free shipping is fast and reliable, which is nice if you don’t live near a store. What could be better: It’s not cheap. At around $180 a year, you really need to use the benefits to make it worth it. The exclusive deals are okay, but not amazing. Sometimes you’ll find better discounts elsewhere. If you don’t buy electronics regularly, the membership probably isn’t worth it. Overall: If you’re someone who buys tech often and wants extra protection and support, this membership makes sense. But if you’re only shopping once or twice a year, you might be better off sticking with the free My Best Buy tier.

This membership provides peace of mind! Easy to use and never had any issues taking advantage of it. Love the capability to be informed if the price of your purchase changes!! You can get refunded the difference if the price drops after your purchase - within a certain period. Highly recommend

Purchase new printer could not get printer to connect so call Best Buy techies $129 to come out so send him out when tech arrived I asked him to make sure scan worked so he got done said all set to go . Week later go to ise scan don’t work so call Best Buy guy on phones says I can fix that remote so for $179 year of service . I said just payed $129 he said you will need to ask for refund . Well I went to Best Buy they 2 different deals can’t refund but we can send guy back out I said it works now . So just sign up for $179 for years worth of service .

I’m have had the Best Buy Membership for several years. I’ve used it to help with my computer repairs and IPhone. Recently I purchased several appliances and it’s great cause they cover an extra 2 years warranty on all of the 5 appliances!!! It is a little pricey however everything nowadays is and it’s worth it! I have also used their online chat services and with some purchases I sometimes get some money from Best Buy to use on items I buy there. I’ll continue to pay for the membership! Thanks Best Buy

This membership is still a good value especially on the computer end of things. Not so much on home appliance service. Total membership used to cover everthing. But, now they have scaled way back and only cover certain things for a brief period of time. They charged me $149 recently for a sevice appointment insisting that I was not a total member. I have been fighting with them to get back my money to no avail since November

I had to restart my membership because I was having an issue with my printer not working with my laptop. So learned that once you purchase new items their are a lot of updates that are needed to be done and I went to a different location from where I purchased my laptop and printer phone, and I receive a lot more help and I also enjoyed being able to talk to my geek squad over the phone to continue with my setup with my laptop and my printer thanks you guys

Best Buy Total Membership is absolutely worth the cost year-round. The value goes far beyond occasional discounts — from unlimited computer diagnostics and tech support to included protection plans that rival AppleCare on eligible Apple products, it quickly pays for itself. Having expert help available for troubleshooting, setup, repairs, and software issues removes the stress of owning multiple devices. Add in extended warranties, protection on purchases, and priority service, and it becomes a true all-in-one tech safety net. If you buy, use, or maintain electronics regularly, the membership delivers consistent, real-world value well beyond the annual fee.

My Best Buy Total™ is one of the best memberships I’ve had. The free delivery and installation alone saves a lot of money, especially for TVs, appliances, and large items. 24/7 Geek Squad support is fast, professional, and reliable whenever I need help. The extended protection plans give real peace of mind—repairs and replacements without stress. I also like the member-only pricing and priority service, which makes shopping smoother and faster. Overall, it’s a high-value membership that pays for itself quickly if you shop at Best Buy more than a few times a year. Highly recommended.

I went to Geek Squad after my very disappointing visit to the Apple store!! The personel was welcoming , professional and knowledgeable, very willing to help me!! They suggested I buy the membership!! Great suggestion!! They worked for 4 days to recover my data (where Apple did not even want to look into my problem), helped with my phone and all that for $179.99 and with that I have support for a year!! Money very well spent!!

The Best Buy Membership has been an absolute game changer. From the moment I signed up, the value was undeniable. The exclusive discounts, extended return windows, and fast, hassle free service make every purchase feel effortless. What truly sets this membership apart is the level of support knowledgeable associates who go above and beyond, priority customer service, and real savings that add up fast. This isn’t just a membership; it’s peace of mind. Whether I’m upgrading tech, troubleshooting an issue, or planning a big purchase, Best Buy consistently delivers. If you want premium service, real value, and a membership that pays for itself, this is the one to get. Highly recommended.

I love the fact that I have a protection plan with each of my purchases. I have had to use it before to return a product and was able to do so with minimal questions asked and a replacement of the exact same thing I continue to renew each year, knowing that every item I buy is covered

Recently I purchase a Best Buy membership along with two MSI 15.6” thins and they have preformed far beyond my expectations, though the fans can be loud my temperatures while playing demanding games are beyond satisfactory. This is a perfect laptop for gamers and student alike as I have used it for both. I upgraded the ddr5 from 8gb to 16gb for both laptops and the tech team there was happy to install for me since I was on the go, and this was a free service included in my Best Buy total membership. They provide diagnostic as well as data transfers along with many other services included with my membership purchase. I 100% will be repurchasing when my plan expires. It’s beyond worth the money and my family and I will surely remain customers for life due to the quality of service I received.

When I was faced with a computer dilemma, I went to Geek Squad. I have to say, the team there is phenomenal, truthful, trustworthy, and service-oriented. The outcome didn't go my way, but the work they took charge of was not an easy project. It raised my already high level of respect for their diligence and customer focus.

I’m normally not into memberships but this one is worth every penny. And every time I buy something I find out there’s some perk that makes the purchase even better. It makes it worth purchasing exclusively with Best Buy due to the perks. I don’t think there’s a membership out there that even comes close. Highly recommend.

I recently used Geek Squad for computer diagnostics and cleaning, and the service was excellent. The team was professional, friendly, and explained everything clearly before starting the work. They cleaned the dust, checked the cooling system, and made sure the computer was running perfectly. They also reviewed my water cooling system and made helpful recommendations without trying to sell unnecessary parts. The turnaround time was much faster than I expected, and the price was fair for the level of service and expertise. Overall, the Geek Squad made the entire experience easy and stress-free. If you need computer repairs, maintenance, or technical support, I highly recommend them.