Customer Ratings & Reviews

I've had friends (both live in other states) who were big on the Geek Squad. Since I'm not a techie, I decided to buy my new computer at Best Buy so I could rely on the Geek Squad for help. They are great!

This membership has already paid for itself. Good value and peace of mind having it.

They are excellent people, very friendly, and have good computer skills.

This membership gives me peace of mind that if anything goes wrong or I get hacked on my laptop that Geeksquad will always be there for me.

I would like it better if it would not cost so much, If they would do a monthly clean without me calling them. Otherwise they are wonderful when I call they help me out Thank you

I have been a Best Buy Totaltech member for about a year now, and I have been very happy with the benefits. I have saved a lot of money on repairs, extended warranties, and Geek Squad services. Here are some of the benefits of the Best Buy Totaltech membership: * 24/7 Geek Squad support: You can get help with any tech problem, day or night. * Extended warranties: Get up to two years of extended warranty coverage on eligible products. * Free delivery and installation: Get free delivery and installation on eligible products. * 20% off repairs: Get 20% off repairs on eligible products. * 10% off in-store and online purchases: Get 10% off in-store and online purchases of eligible products. * Free technical support: Get free technical support for all your tech devices. * Free screen repair: Get free screen repair for eligible smartphones and tablets. I have used the Geek Squad support several times, and they have always been very helpful. They have fixed my laptop, my phone, and my TV. I was also able to get a free screen repair for my phone. I also saved a lot of money on extended warranties. I bought an extended warranty for my laptop, and it saved me $200 when I had to have it repaired. Overall, I think the Best Buy Totaltech membership is a great value. I have saved a lot of money on repairs, extended warranties, and Geek Squad services. If you own a lot of tech devices, I highly recommend it. Here are some additional thoughts on the Best Buy Totaltech membership: * The price is reasonable. The annual membership fee is $179.99, which is comparable to other tech support memberships. * The benefits are comprehensive. The membership includes a wide range of benefits, from tech support to extended warranties to free delivery and installation. * The customer service is excellent. I have always had a good experience with the Geek Squad. They are friendly, knowledgeable, and efficient. Overall, I think the Best Buy Totaltech membership is a great value. It's a must-have for anyone who owns a lot of tech devices.

I purchased a Best Buy total care membership 2-3 years ago and I renew it every year because you never know what can happen to your electronics. If the item is not covered by the manufacture, there is either no charge or a small charge. GREAT SERVICE!!!!

Love the price match options, and customer service. Will continue to buy

Something I am always looking for is the documentation on the products I buy. This program allows me to have peace of mind with whatever I use or purchase in the store in this year.

Opening a new pizza restaurant's and I was able to find a lot of products that I will be using.

I’ve been loving to have this membership. It is so relieving to know that my products are going to be covered. Also, I have exceptional offers.

I want to express my appreciation for Best Buy’s membership plan and the incredible service provided by the Geek Squad. The membership benefits, including exclusive discounts and extended support, have made my shopping experience more rewarding and convenient. Additionally, the Geek Squad team has been outstanding—always professional, knowledgeable, and dedicated to ensuring my devices run smoothly. Their expertise and excellent customer service give me confidence in every visit. Thank you for offering such a valuable program and for having a team that truly cares about customers!

Must have in the technical world we live in. The people at Best Buy are Awesome.

This membership is a great value, membership, prices, and appliance protection all year long. This is a must in my book.

I like the fact that I receive a notice if an item purchased goes on sale within 60 days that I receive credit for the lower price.

this is an awesome product thank you very much I HIGHLY recommend everyone buys this product it is so worth the money, genuinely this is got to be the best membership I've ever bought in all my life shopping for tech this gives the best rewards and benefits.

geek squad support is the greatest support ever. I can be assured that geek squad will fix it

It's a nice thing to have the reward your Best buy until a lot of people don't have

My computor was hacked so i needed to have it professionally cleaned. The cashier suggested the membership and it looks like it has been a great purchase for the fee

This membership is probably the best membership I have ever bought. Just knowing that your electronics are protected, gives you great comfort and relieves you of stress