Customer Ratings & Reviews

Really glad i purchased this with a peace of mind if something breaks they will replace it

The Geek Squad was awesome. Did everything as they said they would. No hassle. Thank y'all

Love having the membership. It’s a great peace of mind if something were to happen to my stuff.

Great prices the laptop and tablet and printer are just all an excellent addition to our home

Good benifits like special deals, extended warentee, geek squad coverage, etc.

It's like having insurance. The people working in this area are really great. My only complaint is it can be hard to get an immediate appointment when you need to get help immediately. The membership is more expensive than I like, as we've seldom used it. Instead of increasing the price each year, a discount should be given as a reward for renewing. But it's good to know it's there if we need it. A bonus for us is we live a half mile away from our Best Buy.

Pretty good value considering how much diagnostics are alone and it’s for the whole year. 20% off repairs is always nice too.

This has been amazing especially when you have kids in college and something goes wrong with the laptops. But the technicians at the Cumming store are not too nice. Can be very rude, not just to me bit I witnessed a technician be very rude to an elderly man that his phone didnt work because he didnt have an appointment. No one was in line and the technician had been just standing there and refused to see this little old man. Thankfully a nice man shopping saw all this and helped the little old man out. It was something simple that the little old man must of clicked on and didnt know how to get it changed back. Its sad that their isnt any customer service anymore in the country. Or respect for elders.

Adonis came to my home and was extremely very professional and polite . Also very patient explain everything to me who and elderly i was very happy

It brings peace of mind with all purchase. I don't feel worried when buying solething from them

Excellent service from the entere team when they provided ne with the service.

I highly recommend anyone who does not have too much computer knowledge for SURE get this! I just finished with the Geek Squad to help install my printer and was done in a professional helpful manner. Geek Squad is Great!!

This membership is such a value to me and my family! We have saved a lot of money this year as we have purchased new devices and the data has been transferred seamlessly!

Cost is worth everything, agents solve problems quickly, problem solving while at home is fantastic

The Best Buy Total Membership is a great value at a great price considering all its benefits and coverages for all your Best Buy purchases during a calendar year. I would highly recommend it for everyone.

I’ve been thoroughly impressed with Best Buy and their My Best Buy Total Membership. The membership itself offers great perks, and the Geek Squad program tied to it is an absolute game-changer. I recently had an issue with one of my new devices, and I was amazed at how quickly and efficiently the Geek Squad team resolved it. Their immediate response and top-notch service made the whole process hassle-free. If you're looking for a reliable place to buy electronics, Best Buy is hands down the best. Their customer service and support are second to none, and with the added benefits of the membership, I feel confident that any issues I encounter will be handled professionally and quickly. Highly recommend!

Great value. I purchased this membership when my mom and I ordered a new computer for home and it was a great deal and value. Included geek squad support and store warranty for it was worth it. It applies to any purchases made in store or online.

Was a no brainer when getting electronics, having a peace of mind to know if something goes wrong you can put this into play.

Unlimited Geek service is one of the best benefits around. So much easier, quicker & less frustrating than trying to do it myself, screwing it up ending up at the Geek counter anyway!

For me this is a great value. I have already saved money on having it. Paid for itself. Member prices, deals, plus unlimited Geek Squad support are great. For example my Mac pro came with the Apple care free as did some other perks for 3-4 months. My dishwasher with a good price, was installed for free to include the kit and haul away. There is no problem exchanging something if you feel you needed something else or it is faulty/broken. Also, love the peace of mind of getting protection plans on the purchases. I have recommended this plan to several other friends, who are very happy with it.