Customer Ratings & Reviews

Best Buy’s Total Membership has honestly been worth it for me. The biggest perk is the extended warranty and protection, which gives peace of mind on anything I buy. The free and fast Geek Squad support is also a huge plus — whether it’s setting something up or troubleshooting an issue, I can get help without extra charges. I also like the exclusive member deals and discounts. They actually save me money throughout the year, especially on bigger purchases. The free shipping and easier returns make it even better. Overall, if you shop at Best Buy often or want solid protection on your devices, the Total Membership is a great value. It pays for itself pretty quickly.

Best Buy Total Membership is so much more than a protection plan. With expensive items such as cell phones, laptops and computers, TV’s, drones and robotic vacuums knowing you not only get a manufacturer warranty but extended protection and the repair/replacement from Geek Squad is a money saver and piece of mind. Just as beneficial are the member pricing, advanced sale price offerings and discount sale notifications so I don’t miss a good deal. As items age and are still being used I typically take advantage of extending the Geek Squad protection for a few dollars a month once they come off the initial plan. Money well spent.

I’ve had a great experience with this membership. The benefits and discounts make it really worth the price. I like having the extra protection on purchases and the support when I need help with my devices. It gives peace of mind and saves money in the long run. I would definitely recommend it to anyone who shops here.

I came to the store at Walker Lake rd. at about 5 PM Tuesday 11/25/25. I needed and bought a printer and ink cartridge with the help of a young man ,very knowledgeable, has been there about 3 years and is working his way through college. I'm so sorry I forgot his name and the floor supervisor's name also. They both helped me settle a problem that I have had for about a year with my BB Total Yearly Subscription. It started out as double billed last year, one cancelled, and my Web root Secure Anywhere subscription cancelled, After fixing that issue last January, I find I have a BB Total still on record as expired after 6 Months! These 2 employees worked the issue out and I am now still a Total Yearly, Happy Member! JohnP

I love having a Best Buy membership. It’s so convenient I’ve saved so much money I love the fact that I get warenty on all products I buy at Best Buy that’s already such a win. I always buy all my electronics at Best Buy for that reason. I’ve been a member for a few years, and I know I’ll keep renewing

Easy to setup appointment; and the turnaround time is good also. The problem is dropping off the equipment and picking it up. The wait time is too long. There’s not enough employees to handle the volume of customers with technical issues. The explanation as to the problem and the resolution is fine. And, the call to say the device is ready, is also good.

My Total Best Buy membership has been completely worth it. I love the peace of mind that comes with extended protection, free delivery and installation, and access to members-only pricing. The convenience of knowing I can get help with tech support or repairs without extra hassle really sets this membership apart. Best Buy continues to be my go-to for electronics because the Total membership saves me time, money, and stress. I highly recommend it to anyone who regularly purchases or relies on technolo

I have had Best Buy- Geek Squad membership since year 2017. During the Covid-19 pandemic, the remote Geek Squad IT Techs had fixed my many HP com puter issues. They were my very knowledgeable, pleasant tech experts! On December 16,2025, I had the Geek Squad team dismantled my hacked [2] non-functional HP computer. I purchased a Chromebook that I like very much. I also purchased another annual Geek Squad membership from the South Maryland Pkwy store, Las Vegas, NV.

We love our membership! It lets us rest easy knowing that we are covered in case something happens to our laptops, iPad or phones. We can either make an appointment to leave it with the Geek Squad to fix or we can ask a quick question in-store. We get fast service and the associates are very friendly and helpful.

It's still worth it a little bit to get the warranty on the things I buy but to be honest imagine still a bit salty that they reduced the benefits and raised the price. At some point we as consumers will have to just tell them no thanks, but we aren’t there quite yet.

This is probably one of the best memberships available, whether retail or otherwise. Between the exclusive shopping events and early access to items, getting free AppleCare on Apple products and service plans on all others, it has saved me a significant amount of money as well as the piece of mind on my products. 10/10

I BROGHT MY HP LAPTOP TO GEEK SQUAD AT BEST BUY. IT WOULDN 'T COMPLETE THE START FUNCTION. THEY HAD TO REPLACE THE MAIN DRIVER AND DISC AND OTHER THINGS I DON'T UNDERSTAND. THE PRICE WAS MINIMAL AND GOT A WARRANTY AND A I YEAR MEMBERSHIP INCLUDED. THEY WERE HONEST AND SAID IT WAS AN OLDER UNIT IT WAS WELL WORTH SAVING RATHER THAN BUYING A NEW ONE. IT NOW FUNCTIONS AS IT DID WHEN IT WAS NEW. MANY THANKS TO BUST BUY AND THE PEOPLE AT GEEK SQUAD. MP BEDFORD, TX.

I came in needing a laptop repaired and was told that this membership would save me money and give me more access to things like unlimited geek squad support including for items I didn’t buy from Best Buy but needed help with and access to exclusive deals from Best Buy. The membership renews annually from the day you got it and I’ve enjoyed having it so far. I only rated it 4 stars because I recently got it and haven’t been able to truly use it a ton yet, but it seems great so far

Best value on the market of any warranty or service. Started out as a service for my wife’s laptop (she isn’t easy on them). Found out it covered my TV purchase, 2nd laptop and more! AppleCare, no problem, covered! Coverage is cheaper than a single AppleCare coverage, can’t go wrong!!!!

Here are three perspectives on why membership is worth the price: Value for Money: Membership often provides access to exclusive benefits, discounts, and premium services that exceed the cost of the membership. Whether it's priority access, special events, or personalized support, the perks often outweigh the fee. Long-Term Savings: While the upfront cost may seem significant, memberships usually offer long-term savings. Subscriptions can reduce the need for single purchases, making them cost-effective over time. Total Tech Memberships enriches the overall experience of owning products that utilize the internet. This added value can significantly enhance satisfaction and peace of mind.

I love the peace of mind the membership provides, knowing that all of our electronics and appliances are automatically placed on protection plans. The exclusive member prices have helped save money too. Those two perks alone make it worth the cost, and are why I continue to renew after several years.

This makes my 3rd iPad that I’ve owned. The first one completely wore out after traveling the world with me for about 20 years. The 2nd one has just now finally just about given out after about 10 years of hard use and 2 grandchildren. So, I think I’m due a new one.

Love this service provided by Best Buy. I have used them for many different reasons from installing Alexa in my car, setting up ring devices all over my home, many repairs on phones,iPads and computers. Help with routers and picking out the best one for my situation.. everyone I have come in contact with has been knowledgeable and understanding. This is the best service I have ever bought for myself.

I will never go without this support. Had several things that needed attention all at the same time. The possible cost of repairs were much more than the membership. Love their assistance! As an ‘older’ adult I can be intimidated by some tech- the techs have no problem explaining gently where I went wrong

This membership has saved me time after time. When I get a hiccup on my computer I do not hesitate to contact the Geek Squad and every time they come through. I don’t know what I would do without them. They are worth every penny I pay! Definitely recommend getting!