Customer Ratings & Reviews

The membership looks like a good value, and we've saved money on service on a laptop

Total provides unlimited 24/7/365 tech support via phone and online chat, which many users find invaluable for troubleshooting a wide range of devices. In-store and in-home services also include discounts on labor for repairs and installations.

This is the Best thing I have ever done. Geek Squad has been there for me through the past few years, I'm so glad I have them to service my Computer and to add anti-virus for me when needed. they do a thorough job of getting rid of anything that will damage my computer. And I am so glad they can do everything I can't do to keep my computer safe and sound. Have been hacked a few times, and they totally fixed the problem for me. Thank you Geek Squad

I’m really glad I signed up for the My Best Buy Total membership. When my computer started having issues, the repair was fully covered, and it saved me a ton of money and stress. The whole process was super easy, and the support team was great to work with. If you buy tech from Best Buy regularly, this membership is totally worth it—just the peace of mind alone makes it a solid deal.

Geek squad worked on my gaming pc and had everything up and running well they seem to be very knowledgeable and professional great group and great place it really is the Best buy

Honestly it’s worth it, keeping all your products protected for up to 2 years & the price match for 2 months.

Thanks for your nice service and nice products, I recomend them to everyone.

Membership is a great value that has saved us lots of time and money. Well worth the price!

WE HAVE USED THIS MULTIPLE TIMES AND HAS BEEN A LIFE SAVER. DON'T WASTE YOUR MONEY AT OTHER STORES LIKE ASURION WHERE THE STAFF WON'T EVEN TALK TO YOU, BUST BUY HAS ALWAYS BEEN GOOD TO US!

The membership has some great benefits, just buy and don’t worry.

My computer has needed a lot of work done recently, and this membership has been more than worth the price. The free service has been very helpful. Definitely recommend if you are thinking of upgrading or working on electronic devices.

The “Best Buy” and service you can get! I’m always satisfied when I shop here. They treat you like Royalty.

A great value for getting great benefits throughout the year.

Great piece of mind to have. Worth the price and convenience.

Great coverage for a fair price. Very Valuable and reliable.

Best service out there! Was helped out by Manny in the Gilroy store and he was very helpful patient and professional! Definitely recommend this best by to anyone! I was approved to get my Best Buy card and bought a MacBook Air with 18 months zero interest!

The support from the Geek Squad is fantastic. I am a total disaster with computers, cellphones, tech. in general. I need to know they are there for me. Like the opportunities to save on more stuff too!

This membership is fantastic and I found was well worth the investment. And I have had it for at least 10 years. Saved money having a protection plan on all of the products we purchased and exclusives. Also had some devices we needed work done and the price was reduced.

Better than what I thought it would be. Does a good job on picking up cat hair. It is a bit expensive, but worth it

Who doesn’t need computer help fast and knowledgeable when one needs it.