Customer Ratings & Reviews

I was having a problem with my laptop that had a virus. The tech found the problem right away. He suggested I leave the laptop to do a through check and also to install several system up dates that did not complete their installation. Very pleased with their work.

I have been a Best Buy Total member for years. I would not go without purchasing this membership to protect all your electronics and other purchased products. Having the membership will save you money if your items break down or if something happens. I have total security if anything should happen to my electronics.As a longtime Best Buy Total member, I can't emphasize enough the value of this membership. It’s not just a purchase; it’s peace of mind for your electronics and other valuable products. With this membership, I save money on repairs and replacements if anything goes wrong. Knowing that my electronics are protected gives me total confidence in my purchases. Don’t miss out on the security and savings that come with being a member!

I used the membership for online support to fix a problem with my new laptop. The keyboard quit working after a few weeks. They could not find a fix and said it was a hardware problem. I had the computer serviced by the manufacturer who replaced the keyboard. That didn’t correct the problem. I then took it into best buy geek squad and explained the problem. The geek squad person knew exactly what was wrong. It was a software update that had caused the problem and they fixed it in a few minutes. I wish the online support was aware of the update that caused problems. Bottom line is they fixed my problem!

This membership offers great 24/7 Geek Squad support. Was able to ask questions from the Geek Squad about anything I did not understand. Under this plan, I was able to have a diagnostic done on computer like a checkup. Geek squad tune the laptop up making performance run faster and smoother. Best part? There was a zero charge when they were all done! Not only that? They will check ANY of your products whether purchased at Best Buy or not to let u know what's going on! Is totally worth purchasing every year especially for emergencies and peace of mind!

This membership is an awesome deal that will help you lower your cost if you have any technical issues with any of your products, as well as, giving you the opportunity to purchase new equipment at lower prices. I had a issue with my HP laptop, that was caused by an improper update. The Geek Squad resolved the issue quickly.

I purchased a total membership along with a new laptop for my college student, and it has been a great decision. The membership allowed me to get my college student laptop repaired and causing me to be stress-free, and the added protection gives me peace of mind knowing her laptop is covered during school. The support and services included are very helpful, especially for students who rely on their laptop every day for classes and assignments. Overall, the membership feels worth the cost and adds real value to the purchase.

Ive been a member for a few years now and can confidently say that this membership is worth every penny. I have peace of mind when I leave the store knowing that my purchases are covered and if I have issues Best Buy’s amazing customer support will be there for me. Best Buy has taken care of me every time. Thank you for this amazing membership.

We LOVE our freezer!!We researched many other companies offering the same freezer. BestBuy offered the overall best pricing, customer service, ease of ordering and arranging for delivery. The people delivering our freezer were so kind and helpful. I order everything for my company also. Makes my life so much easier and worry free. Thank you BestBuy

I love the fact that should I have a problem or question regarding any of my Best Buy purchases, especially my desktop or laptop, I can simply log on to Best Buy Geek Squad (make sure you include Best Buy in your search for Geek Squad, as there are imposters out there), and get any concerns resolved. It's peace of mind insurance for my electronics, and I love having it!

If you are a tech enthusiast, a frequent gadget upgrader, or just someone who values peace of mind with their electronics, you absolutely need the Best Buy Total membership. Beyond installations, the repair and protection benefits are phenomenal. Knowing that my devices are covered for drops, spills, and malfunctions, often with $0 deductible, takes away all the stress of owning expensive electronics. And the member-exclusive pricing and extended 60-day return window just seal the deal. For anyone who relies on tech to keep their home running smoothly, this membership moves Best Buy from being just a store to being a reliable, personal tech department. Highly recommended!

Great value for what you get. I love the peace of mind of knowing that I’m covered if I buy from Best Buy. For a small yearly fee I get covered on items that I would be buying regardless at the same price whether I bought it on Amazon or some other retailer I just feel like my money goes further at Best Buy because of this program. Generally, it’s easier to just hop on the computer. Have it show up at your door sometimes same day through Amazon, but when the price is the same and you have greater coverage, Best Buy is easy to access great at keeping their website accurate for in stock items. they have plenty of locations and plenty of options. I really couldn’t be happier.

It doesn't matter what BEST BUY geek squad--in any city-- they are ALL consistently outstanding. In the world of the service industry, precious few offers the value & service that BEST BUY GEEK Squad does. The tech package covers so much and is available to all my family member's at no extra cost. If you want peace of mind with all your electronic needs--THE TECH package is worth the investment and can pay for itself after your first visit.

The BestBuy Total Membership creates good will and a much needed status for the regular consumer and for the top tier consumer…equal guarantee of service, product and that ever priceless peace o’ mind!! I feel empowered and safe with all my purchases. It’s priceless. We are in this together…

As a retiree and many years after depending on employer tech support, using the variety of services from the geek squad agents and total tech support, life has become much easier every year. I’ve also used a variety of additional benefits. Thanks Total Tech!

This membership has been well worth it for me. The member pricing alone makes a difference, and having access to Geek Squad support whenever I need it is a big plus. It also gives me peace of mind knowing my purchases can be protected if something goes wrong.

Our membership has not only help us with member pricing and extending warranties, but also, we have support for technical issues. Since it is challenging to keep up with the changes and risks with Technology, it good to have knowledgeable support a call away.

The Total Tech yearly membership has been one of the best purchases I’ve made at Best Buy. Having two years of protection automatically included on everything I buy is a huge benefit—individual protection plans can get expensive fast, and this takes all of that off the table. If something goes wrong, they take care of it without hassle, which gives me real confidence when buying new tech. The price guarantee is another major perk; if an item drops in price within a month, they refund the difference. Add in the exclusive member-only discounts, and the membership easily pays for itself. Truly worth every penny.

This membership is a bit pricey for what you actually get. Almost 200$ for basically extra protection and maybe some member only sales just isn't worth the price. If Best Buy were to reduce the price to like half I would probably restore my membership.

These guys know what they're doing! They fixed my computer including removing two virus that got through because I didn't renew my membership and used a free (!) virus protection program instead, which allowed those viruses to infect my computer. And they fixed it in just a few days! Membership is well worth the cost.

I just renewed my contract this year 2026 for another years to come. This is a peace of mine that Best Buy Gerk Squad team ms offers to endsure that anything breaks down no questions asks but honor the promises protection plan. Either Reoair it or Replace it.