Customer Ratings & Reviews

I’m very happy with my Best Buy Total membership. The protection plans and discounts are great, and the Geek Squad support is super helpful. Totally worth it!

I think the membership was a good purchase. I get a protection plan for all of my items that I purchase and will have it under one plan. I also get the benefit of GeekSquad which is excellent.

Any time that i have a problem with anything, i give the team a call an they help me resolve my conserne. It is a great investment.

In today’s world it’s super important to have hands on IT support for home computing for a reasonable price. Either Geek Squad or Geek Squad Total are great peace of mind products!

I have enjoyed My Best Buy Total membership for many years now and rely on it for virtually all my computer needs. I appreciate the support by Geek Squad particularly, and have benefitted even when I needed a new refrigerator.

This support is wonderful. Excellent service. I was very happy with the speed and quality of your work. Congratulations on the quality.

It seems like it is a pretty good service but the customer service area is really lacking.

This gets me help from Geek Squad and extends warranty for products

Good plan for protection for your tıght and customer service

Had Best Buy Total before, canceled it and regretted it, so i got it back, very easy to use

You can't go wrong with this membership. The Squad is knowledgeable on almost every item.

While some staff want to be helpful, I have found that this is not as helpful as one would hope. Reason one: I used this on a Dyson humidifier I purchased in store because when I got the item home it was clear this was an opened item that had been returned (water spots every where, packaging not clean or put together properly, etc.) and found that out that it made a squealing noise when I turned it on the first time. IMO any upstanding company would not require a membership to switch out a product in this case. The next time I attempted to use it, I had owned a vacuum for just under two years when the brush stopped rotating. I loved the vacuum and just wanted to fix the head attachment. Best buy no longer carried that model and would only give me a store credit for the replacement offer. The kicker is if they would never just helped me replace the head attachment to the vacuum it would have only cost $140. Instead, I had hauled a vacuum, the tower, and all of the accessories into the store as I was told only to be told my only option was to replace the vacuum with one in store that was comparable (not possible- nothing they had remotely resembled the unit I was bringing in) or receive a store credit and leave without the vacuum I was trying to fix. To me, this seems like a poor financial choice and left me feeling taken advantage of and immensely disappointed.

Great product. Easy to install. User friendly. I would recommend this product.

This membership is a good value. The Geek Squad was able to clean our laptops.

The Geek Squad did a good job helping me get the information from my old computer onto my new lap top. The whole process went quick and smooth. I could not have done it myself.

Highly recommend this. We always renew this every year.

This membership s one of my best proactive steps. Each time I use it, it is problem free

It’s great to have a membership, because when you buy an item and for whatever reason it breaks, Best Buy will replace it!!

Coverage helps me protect my investment and is great

Worth the extra money knowing everything you have through best buy is covered and insured no worries