Customer Ratings & Reviews

Being a member of Best Buy has truly assisted me in ensuring my children have the necessary computer equipment to use as they attend college! The My Best Buy Plus is phenomenal!

If you shop at Best Buy often, then becoming a member is a no brainer. The Geek Squad Protection alone is worth it. No need to ship it anywhere, just make an appointment with them and take it to them so they can deal with how to resolve the issue. You get 60 days instead of 15 or 30 days to try something out before missing the deadline to return if you are not satisfied. So you don't feel rushed. The only gimmick here is the 24/7 support via phone or chat. Those agents are NOT trained well enough with what Geek Squad actually supports or not. I've had a few headaches with them and rather just go to a store to ask about issues that they can then tell me if worth setting up an appointment there or have them come to my home.

great advice and help setting up my new computer. the team is knowledgeable and helpful.

Unlimited geek squad on all of my purchases! Best deal ever!

The membership is a great value and have used the Geek Squad service many times for several different devices!

The total tech package is absolutely phenomenal for frequent Best buy shoppers a definite must have!

This is a great computer for the price does anything you needed to do for simple home use.

This most definitely came in handy. Don’t think I could’ve went them without it.

Definitely a must have if you shop at Best Buy alot like I do. Excellent deals, excellent value. Great deals that are exclusive to the membership.

Love our unlimited greek support ❤️ & being a member offers other perks as well.

Love the access that Total tech provides for my family from laptop issues to diagnostic for repairs on other appliances!

Very good Everyone has a good mobile phone. I am very happy.

Geek squad was very knowledgeable and professional about what they did

Geek Squad support is great! I'm glad I signed up.

Have had total tech sicnce before it became total tech. Excellent results (avoid calling in, you will get India and these experiences have cost me weeks off my life). Deal with your local store by scheduling an appointment and going to the store. The store techs are very good and nice to deal with.

I appreciate the service I had from the "Geek Squad" and how they treated a computer novice like myself. They did a data transfer to my new laptop so that I did not lose anything.

My experiences have been great. Employees I have worked with are very knowledgeable, upbeat, easy going, provide fanatical customer service.

I love my totaltech membership, it’s a more bang for your buck than anything else out there. I have access to the knowledge of the Geeksquad for any and all my problems. I have saved hundreds of dollars each and every time I need to use there services. I will never be without this service.

If you're buying electronics, this is the membership to get! I've saved so much money already with the membership. It paid for itself after my first purchase. Installation, warranties, geek squad, the membership covers so many cost.

Sales people are professional and courteous. The laptop is awesome as expected. Lots of horsepower.