Customer Ratings & Reviews

I have had Best Buy Total continually for years and would not want to be without it. Always receive prompt, professional support with all tech issues. Geek Squad agents are always patient & helpful.

Great value. Have used it several times to resolve issues with my personal PC. Only one time we're the Geeks unable to solve a problem, then I discovered the page resolution was still set on the wrong setting!

Sales people are professional and courteous. The laptop is awesome as expected. Lots of horsepower.

The membership is a good deal, it saves me money when I had issue with my laptop.

Overall great service but sometimes very busy. Good product.

I being enjoying been a member so far, got to many discounts as well, plus is a free if you need any electronic to be fix.. so far i recommended to be a member

this is a real value, i need help sometimes with new configurations. and i like the protection assurance.

The straps do not have adjustments good enough to fit the head well. It keeps the back strap too high on the head for a good tightening for the eyes. The velcro adjustment has to be used with the left hand . A bit awkward for right handed people. The eye protection is very large so it seems to let light in that one would rather not have. It can only be used sitting streight up with the head tilted up slightly or laying down with the head back in order to have enough air to breathe. I personally did not like the pulsing vibrations. I was able to use the continuous vibration. I have not used it enough to see the skin difference, I am hoping for the best.

Peace of mind in knowing things are covered if something stops working. It was also nice in that it covered the dryer installation cost.

This membership saved me a lot of money this last year.

I definitely love this plan. I have found the need to make contact with the Geek squad on several occasions and have found their help very valuable and stress reducing.

We are happy with the recent purchase of two laptops. The salesman was efficient and helpful and the Geek Squad was very helpful in sorting out our questions.

The Geek Sqaud will fix your appliances on time every time.

The best I ever had, not worrying about the uncertainty.

Yesterday I was so excited I was a member of the Geek squid. I went into the Santana Row store with my computer. I got a message on my computer that I was unauthenticated. They didn't know what that was and they couldn't help me. I'm still looking for someone who can help!

Loved the no pressure just a quick question if I wanted to purchase. Everyone and everything was done very professionally. Appreciate it

I happy to renew my membership it has been a life saver for me with my business and personal items.

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We had a great experience with Best Buy customer service was very knowledgeable an asisted us greatly on our purchase & delivery.

Having a membership makes me feel confident, and if anything happens, I could get my items either fixed or taken care of