Customer Ratings & Reviews

Piece of mind if I need repairs. Very please that I purchased it.

The membership is amazing. It covers all my electronics. The geek squad is great at fixing my stuff.

it was okay most employees had knowledge and helpful

Amazing plan it is totally worth it and the protection covers all my purchases up to now

I believe this is a good purchase. I never have had any worries. I like how you get a little bit more time on returns.

Incredible deal to purchase this! Discounts, protection.. the price is awesome!

Buying the Protection Service gives me peace of mind for all electronic devices

I would highly recommend this. Your devices are covered in case if damage and if something goes wrong you can take your device in and Best Buy will have their geek squad fix it .its best to have the memberships

Wonderful and quick service at a reasonable cost!.

i've had to use my membership to replace a countertop icemaker and the process of returning was super easy. i really like that all new purchases are covered under the Total membership warranty as long as you renew each year.

For those who would use these benefits regularly I can see this membership having significant value. But less techy users should review the Plus membership as well. Value depends on the usage of offered features.

It's the best product, I would buy it again. Best Buy is the best there is. They always have the best for their customers.

NOTE: This was all done online, not in store, but Brentwood was the selected store online. I purchased online a 75" LED TV from the Brentwood store as well as their $200 Total Protection program (using their Total Protection program the delivery and mounting/installation was $200, plus you also get 1 year of the Total Protection program - it's a better deal than the $249 mounting/installation). The 3 star review is for the following, mostly scheduling related: 1.) When purchasing the TV and Total Protection (delivery and mounting). The webpage appointment portal is confusing. It did not properly schedule delivery & mounting. When the TV was delivered they told me that installation had not been scheduled. It took a call to sort that out and they did so in a nice way, waiving any additional cost, but adding another delay in getting the TV, mounted and up and running. Make sure you take nothing at face value with their online service, call & verify you got what you expected. 2.) The mounting/installation was scheduled for 4 business days after delivery, due to the screw up stated above. I was given a window of 9 am - 1 pm for the Geek Squad to arrive. They had not shown up as of 1 pm, I called Best Buy customer service and asked them to contact the technician. The technician called me and stated that I was on "his" board for the afternoon, not morning. I was duped again! They were all nice about it but my time was again wasted. Again, I should have called to verify everything and not trusted their website and arrival window notification. Make sure you take nothing at face value with their online service, call & verify you got what you expected. MORAL OF THE STORY - do not trust Best Buy's online version OR arrival window notifications. Call & verify if your time is valuable to you.

Gives me expert assistance when I run into trouble

Had it for a few yrs, always helpful, but I comes in handly

Membership is worth getting if you need assistance with any of your electronics, geek squad or if you need to return items but can’t get back to it right away.

Value and service that's what I got. And my thanks go out to all the staff Best Buy. Professional and courteous it makes my shopping easy.

Geek Squad cleaned up and repaired my computer in less than 4 hours remotely

Everything was done professionally. Is this a school essay with a minimum amount of words?

I haven't had to use it yet, but it seems like a good deal to cover repairs if needed.