Customer Ratings & Reviews

We buy all of our electronics, be it computers, laptops, home, security, etc. they are always extremely helpful, descriptive and extremely knowledgeable about any and all of their products

Would not have been able to utilize our new purchase without access to this membership. Although, there was not much of a choice if we didn't purchase it because we would have had to figure it out on our own not knowing what to do. Purchasing was a no brainer

My Dell laptop was taken in for servicing due to a bluescreen loop. It turns out the drive was known to have issues, and production stopped long ago (although there was never a recall or information provided to indicate it would fail sooner than later). Because of this, I was told none of my information could be retrieved or saved. Bummer. Overall, the techs were nice, communicative, and efficient, all things considered.

The only reason why I didn’t give a five star rating was that it was impossible to contact the geek squad through an AI telephone system that is obnoxious and actually insulting. There are many times when it’s necessary to not spend three hours trying to discuss something with the repairman. The Geek Squad deserves a five stars rating.

The price is a bit high, but overall it feels like a good deal for peace of mind. I understand that some products may be available at better prices outside of Best Buy; however, I prefer to buy all my electronics from Best Buy. With the addition of the Best Buy Total Membership, I have found great relief in knowing where to find all my warranties and protection plans. The return process is also easy and hassle-free. I'm very satisfied with my membership.

Have not had a membership for long. The Geek Squad has been very supportive. My recent purchase of a printer was placed to be picked up, Later told the item was out of stock. Had to change to shipping it home and waited for three days to receive it. will contact technical support for assistance.

Erin Andrews is an asset to the squad. She is friendly, helpful and explained the membership, etc. so I could understand. I do love the Apple support and geek squad availability. Thanks!

Worth the yearly fee when u have problems. Tech fixed issue after I called HP first & not Best Buy. Got scammed & had to change my bank accounts too. Thank you for the knowlege to fix any issue with printer & laptop. Once again, Best Buy has the Best service.

I recently purchased the 14-inch MacBook Pro with the M4 chip, and it has completely exceeded my expectations. The speed is incredible, the display is vibrant and sharp, and the battery life easily lasts me through long workdays. It feels like my productivity and creativity have reached a whole new level. This laptop truly brings my dream setup to life, and I couldn’t be happier with the purchase.

I love the Best Buy membership! The warranties that go with it have been very useful. The discounts on some products are pretty terrific, too! It’s one thing my husband doesn’t complain about renewing.

The gentleman in the Brick store was very knowledgeable about the membership and what he was doing to repair my pc. He explained what he was doing and why he had to do it to get my problem solved. I highly recommend the membership to everyone. i have recommended the membership to a few friends and they all feel the same way I do.

So far, I like it. I haven't had the chance to see everything it covers, but I hope to. I didn't even know that they offered home service so I'm looking forward to trying that out soon.

For someone like me who exclusively uses Best Buy for all my electronic needs, the Total membership is absolutely worth every penny. I thoroughly enjoy it and will continue to subscribe as long as they offer it.

This membership is a must in our family! Well worth the yearly investment. Peace of mind too. When we have an issue, they resolve it. Top notch experts! Would not be with out Wb Root either! Have had both for over 7 years now and will continue! Can't go wrong with these plans!

My desktop got a virus and i took it to best buy and they solved the problem and i did not have to pay anything because i purchased this memebership other than that inhave not explored the benefits but to my knowledge it covers everything you buy at best buy.

The membership has definitely already provided me with great value already, as I have brought into the geek squad every computer I have own for servicing. Unlimited asst. with equipment, and perks of special sales events on the most desirable products. I also purchased a refrigerator here too and it provides a two yr. warranty on that as well. Provides 20% off all repairs. I love this membership as it has several privileges.

Best Buy is a very professional, supportive and reliable organization. I have never been disappointed with a purchase and the support received by the knowledgable employees and when needed the Geek Squad has been great.

I enjoy having Best Buy total membership I have had to use the insurance on some items and received great service in being able to replace the items. 200 dollars seems like a lot but can be beneficial in the long run. including the head start on Best Buy deals and credit card offers. I have personally recommended my friends and family to sign up if they do or plan to shop at Best Buy.

Membership has proven to be very beneficial even in the first month of purchase. We have saved money on Geek Squad services to 2 Lenovo computers which has more than compensated for the membership cost. Love the quick and prompt service given to members throughout the store.

This membership is a great value will help with all your needs u can just take any of your household computers in and it’s all cover u just have to pay for the parts which saves u 100s of dollars all around great deal.