Customer Ratings & Reviews

Love the protection and peace of mind total gives me.

The Geeksquad reps are very polite, patient and professional.

It's very helpful and worthy! Needs are duly satisfied.

Great value and service added benefits. I am and will remain a Total Plus member.

Best Buy Total is the Best Decision for your products.

Great for computers! I've used total tech for my laptop hardware and software repairs. I've been very satisfied with the quality of the repairs

So many good things about the Total Tech membership. If you own many electronic devices for personal or business, you need this. Geek Squad has been especially helpful with problems of all sorts. Since I only buy from Best Buy, it is an easy choice every year

We had a great experience with Best Buy customer service was very knowledgeable an asisted us greatly on our purchase & delivery.

The Geek squad team member knew what he was doing. Saved me time and no frustration during the laptop and printer setup.

Membership comes with a lot of benefits that will benefit anything you buy in the future

I am happy to have Repair and free shipping, Plus the discount

The membership here at Best Buy is great. Geek squad is great

I love the that I can have protection on all my purchases for 2 years. Great plan, great value, Geek Squad is awesome and the additional perks, such as DEALS are a plus.

The support team is their when u need need it all year around

Excellent local coverage. I live close to the Local Best Buy and 2 other locations within 20 to 30 miles. If you make a large purchase, it is a good add on. I am replacing a gaming computer and router. You get better pricing, so it does not take long to recover the cost.

Exce product and would recommend to family and friends

This membership has saved me a few hundred so far in just a few months. I will make sure we keep this membership with a large family and multiple businesses.

I’m a “mature” lady who purchased the Total Membership with a ‘side eye’. But-I’ve been in contact with the dedicated team. Wow! They have been so helpful.

After going home with my new laptop, I discovered it did have e-mail. After 8 trips to the Geek Squad, we found the problem was the old computer was set up with a different phone number which caused a transfer problem. It will be (hopefully) two months before it is all set up. A very disappointing, stressful and time consuming experience.

The total tech package is absolutely phenomenal for frequent Best buy shoppers a definite must have!