Customer Ratings & Reviews

It is very useful. Especially for having multiple electric entertainment/ communication devices

This membership pays for itself. Today we all have Tech needs. You get help 24/7. Geek Squad and discounts. With it free bag. I’m all in. Love it!!

We need support and this membership allows me to feel confident Best Buy has me concerns covered

Had a virus & Geek squad handled it promptly & fixed my computer. Then i purchased 3 items & the extended coverage was free.

The shipped computer arrived damaged and I returned it to the store. They exchanged it quickly with no questions. Great job.

This membership saved me money when having information on my old laptop transferred to the new one. The price for membership is a little steep, but it's worth the price.

This is great! I love it!Totally a good wise purchase

I really don’t even know what this membership includes. Felt like it was an upsell when I brought my laptop in for maintenance with geek squad. I had an appointment, but still had to wait 30 minutes. I dropped my laptop off to be cleaned up. It took four days. I had to follow up, to see when it was done. Was told that it was going to take longer because two of The employees quit and they were understaffed. My computer is still acting weird so I don’t know that it was fixed at all.

The Geek Squad did and excellent job cleaning my computer of multiple virises and malware. They completed the job ahead of schedule which was highly appreciated.

I love the convenience of having this plan cover my laptops. The Geek squad does an excellent job on repair and backup of my system,

Great membership and get all the perks of being a member can’t go wrong with my Best Buy Total Membership

It's great to have the security knowing my bike and lap top will be fixed if something happens.

Best workers at Best Buy I wil recommend anyone very passionate about the job

I have had Best Buy Total for atleast 4 years. I wouldnot be without it. It has paid for itself Over and over. It ads time to you protection when you buy like my microwave up to 2 years. You get a little more time extension to return a product.

never have gotten a tech who spoke clear English. Some are entirely un-understandable and I've asked to be transferred. Some are clearly unprepared for the job.

It’s really nice thing to have I recommend it a lot

The membership gives me confidence, peace of mind in knowing that my products are safe. Never fails to impress me.

We are very pleased with the support team helping us to navigate the smart tv. Had a problem with the sony tv and the geek team connected us to sony.

Jaydon, the geek squad rep was very helpful giving me all the information about the membership. It made perfect sense to get the total membership!

I love having technical support available whenever I need it. They are very knowledgeable regarding electronics. They listen to your concerns and get the job right the first time around. They installed Five TVs, two game system, speakers, surround sounds, fireplace mounting, solved various laptops and computer issues.