Customer Ratings & Reviews

One of the best memberships i could have asked for!

Good experience with the membership I strongly recommend it.

We saved the price of Best Buy Total several times over.. every year.

Having just moved to a new to us home a couple of years ago, purchasing this plan has ended up being a great option. In that time, we have purchased several kitchen appliances and a couple of large flat screens. We had some difficult installations and we ended up having a problems with a range that took several visits by the Geek Squad and the replacement of a number of parts. Of course, your milage my vary but in our case it has ended up paying for itself.

I like the way you guys send me emails. To let me know about new products on sale. 24/7 geek squad tech support. Free 2- day shipping. The extended return and exchange on most products.

This membership is a real value. Member prices, and Geek Squad are great! I have a peace of mind knowing all the value I have in my Best Buy total membership.

I get helped very well if it is in-store or over phone, or Internet. It is a great plan and serves my needs perfectly.

So useful. Between discounts on appliances to help with computers and other tech products. Could t be more valuable.

Im very grateful for the help and support I’ve received from the Harbison team and am considering continuing it for next year. They are excellent plus I think my products I bought from Best Buy may be guaranteed some

All the perks os worth getting a yearly service. Especially with free Geek Squad.

Qwwerrtrrg Goodddddd Goooooooooooooooooddddddddddd

My Best Buy Total Yearly Membership has been an absolute Lifesaver throughout all these many years. I believe I have been with them now for over 20 years with this service. If you plan on having anything Electronic or a purchase from Best Buy more than $200.00 I strongly recommend this product.

This is a real valuable membership. Definitely worth every penny.

This membership is a great option. It has already helped to pay itself off by the fantastic options and coverage that it offers. Thanks, Doug Andrews

This membership has been extremely helpful for all our purchases. It is a very good value and our local Geek Squad is professional.

Pete was the best salesman- took time to explain options and made us feel like we chose what was best for us.

Knowledgeable staff, professional knew what they were doing. No propblems with downloading previous info on old computer.

Love it great you should buy this you get good rewards

Best Buy has a completely incompetent fraud protection system. They send an email that doesn't have their logo, asking you to call a number that doesn't appear on their website, so it looks fraudulent. The other thing that looks fraudulent is that all their fraud-related emails are set to disappear from your inbox after you read them. They give you 24 hours to respond to the email. If you don't, they block your name (not your credit card, your name) so you can't order anything, not even at their stores, for delivery at their stores. They don't even check with your credit card. To get the block removed, you have to find someone in their maze of a phone tree who actually understands the system and can contact the powers that remove the block. The department that removes the block is a secret that they don't communicate - not to their sales representative, not to their in-store staff, and certainly not to their customers. Once you find a person who knows something, they are great. Bottom line: 10 days, 6? phone calls, 2 trips to the store. Maybe after all that I might have now placed an order that I hope will work. They need to fix their horrible system and inform their people how it works.

Personnel assistant was very helpful in deciding which way to go with my purchase and how to use it.