Customer Ratings & Reviews

Pete was the best salesman- took time to explain options and made us feel like we chose what was best for us.

Knowledgeable staff, professional knew what they were doing. No propblems with downloading previous info on old computer.

Love it great you should buy this you get good rewards

Best Buy has a completely incompetent fraud protection system. They send an email that doesn't have their logo, asking you to call a number that doesn't appear on their website, so it looks fraudulent. The other thing that looks fraudulent is that all their fraud-related emails are set to disappear from your inbox after you read them. They give you 24 hours to respond to the email. If you don't, they block your name (not your credit card, your name) so you can't order anything, not even at their stores, for delivery at their stores. They don't even check with your credit card. To get the block removed, you have to find someone in their maze of a phone tree who actually understands the system and can contact the powers that remove the block. The department that removes the block is a secret that they don't communicate - not to their sales representative, not to their in-store staff, and certainly not to their customers. Once you find a person who knows something, they are great. Bottom line: 10 days, 6? phone calls, 2 trips to the store. Maybe after all that I might have now placed an order that I hope will work. They need to fix their horrible system and inform their people how it works.

We saved by not having to pay extra for the geek squad to set up our new computer & gave us extra warranty on our new dishwasher.

Wonderful service - couldnt turn down the membership - fixed my locked out computer within a few hours and had it completely re set back up and ready for me to use. Def recommend!

Personnel assistant was very helpful in deciding which way to go with my purchase and how to use it.

This membership is a great value. also like the fact that i get unlimited access to the geek squad. to help me with any issues that come up with my computer.

I really like the membership package. It takes all my worries away. Great to have the Geek Squad!I can bring my computer when I need to have it checked and they answer any questions I may have as dumb as they may seem. And I get to enjoy bargains and Special pricing.

Good Job Greek Squad Team! Good answer at the exactly time.

Great customer service and the yearly membership..

GLAD TO BE A MEMBER AND HAVE UNLIMITED SUPPORT WITH THE GEEK SQUAD

I highly recommend the My Best Buy Total protection plan. It’s been a lifesaver, covering all of my products with excellent service. Every item I’ve had under the plan has worked perfectly, and on the rare occasion I’ve needed to exchange something, the process was smooth and hassle-free. The peace of mind it offers is fantastic—knowing that if anything goes wrong, I’m covered. It's a great investment, especially if you have multiple devices like I do. The customer service has been consistently great, and I haven’t had any problems with the coverage or exchanges. Highly recommended!

Everyone was very helpful, From the Sales person to the Geek folks who helped me set my new lap top up.

Got my membership in April and had to call the Geek Squad six weeks later on my printer. They spent over 90 minutes getting the computer to find the driver on my printer. This is wonderful support. There was no way I could have done this without their help. I am a believer.

Love the ideas of having addictional warranty when u have guys dat go to college and plays sports lab top in back pack new appliances and anything else now day it more easy to go back to store where u bought it for there expertise advice than taking to someone just want to make money

One of the best Product on Best Buy. I love shopping from Best Buy all the time and I found everything at a very reasonable price . It’s like dreams come true

Donald relieved my anxiety of transfering into my new computer. This service gave me an easy option to replacing my computer and transfering my data

The Geek Squad was very friendly, knowledgeable, and helped with my technical issue.

good item; easy purchase - price great! went fast N