Customer Ratings & Reviews

Just moved over to google fiber and added eero7s for better wifi coverage in my house and outside. Had dome 6s before and this eorks well.

Is really good this membership I love it. Thanks

It's very convenient. I know that I can bring any issues back to the store because I have a warranty of two year for the new laptop I got recently.

Great membership looking to use it this year for sure and then some

Recommended because they give you a 10 or 15% discount on each purchase, and your items are protected

When I brought my grandson's computer to the Alakawa Best Buy, the service representative (Ashton) notified me about obtaining the "My Best Buy Total" membership. Thanks to Ashton, my grandson's computer is back in service without additional cost for the troubleshooting and readdressing the BIOS. Thank you Ashton. With all the technological gadgets we have, I'm glad I now have the Best Buy Total membership.

I was able to use my membership to change to a new carrier, a new email address and to ditch scammers.

I use them very little but when I need them I've got them!

Im still a bit skeptical with Memberships. If I didnt make a big purchase I don't think it would have worked out for me. We have 1 year under our belt and have made several purchasee that are covered for 2 years as long as we continue to re-up every year. The savings perk is a great set up as well.

Great to have My Best Buy total…..nice benefit is having extended product coverage.

My laptop was 11 years old, crashed and Geek Squad saved me. I had already decided to purchase a new laptop before the crash so did it quickly. Purchase was very smooth with no pressure, just guidance. Geek Squad was able to transfer everything from old to new laptops. I'm not a computer guru so it is comforting to know I can get help with my membership.

This membership is a great value to me! You get unlimited Geek Squad support which is great for us technically challenged people!

Not sure this has saved me the price, but the convenience of service extended warranty new offers has been extremely useful.

Worth it for all your expenses bang for your bucks

I signed up for the Best Buy Total Membership hoping it would provide real value over the year, but honestly, it’s been a letdown. For the hefty annual price (currently $179.99), I expected more inclusive benefits. While the plan sounds great on paper—tech support, product protection, discounts, and service perks—you’ll quickly find that you still end up paying a good chunk out of pocket for things you thought were covered. For example: Repairs often have service fees or labor costs that aren’t included. Discounts on certain items are minimal or limited to things I rarely buy. The “exclusive access” perk feels underwhelming—nothing I wouldn’t already see as a regular customer. Reading through other customer reviews, I’ve seen a lot of the same feedback: Confusion about what's actually included Disappointment with the level of coverage Some mentioned the plan used to be better, but recent changes made it feel more like a cash grab. The only real perks I’ve consistently used are free shipping and the 24/7 tech support, which is helpful but not enough to justify the high price tag—especially when I still have to pay for many services or repairs anyway. Bottom line: Unless you’re constantly buying big-ticket tech from Best Buy or need frequent tech help, the value just isn’t there. I’d recommend doing the math based on your usage before committing for a full year.

This membership has already paid for itself,and is well worth it!

The Total Geek Squad is an excellent program and a great value. I would suggest it for any electronic purchase.

The 2-year plan is ideal for warranty coverage and price matching!

Very priceie, but probably worth it if there were a problem.

This printer/scanner works perfectly and was exactly what I needed. Highly recommend