Customer Ratings & Reviews

We purchased the Best Buy Total membership when my computer crashed. The customer service I have received is absolutely the best. Titus explained everything to me in terms I understood. Unfortunately, my computer was unfixable but he was able to get some information on a flash drive. I highly recommend the Geek Squad!

This membership very valuable. Geek Squad set up my computer for me. Much easier to have done by professionals. And, if I need further assistance, I can contact them.

The young man that helped me with my older computer was patient and seemed to know I knew little to nothing about computers. The computer got fixed and shortly I’m going to take his advice and buy a new laptop from you naturally. Sincerely John Williamson

The Best Buy total membership provides me with lots of benefits, including extended warranties on items that I buy. In addition, I get discounts for items.

the membership with the geek squad plan was helpful. after we got it home ad ware popped up .not sure if it came from transfer from old system. geek squad cleaned it up. the price came down a bit and we got some refund.

Erin Andrews is an asset to the squad. She is friendly, helpful and explained the membership, etc. so I could understand. I do love the Apple support and geek squad availability. Thanks!

Honestly, if you can afford it, it's worth it once you do like, one sale on a large item and one Geek Squad service. My computer had a severe issue that rendered it almost useless but they fixed it and the cost of membership was way less than the services they had to do for it, and the rest of the year was full of decent sales.

So far, I like it. I haven't had the chance to see everything it covers, but I hope to. I didn't even know that they offered home service so I'm looking forward to trying that out soon.

I love the deals and great prices I get with my membership, and the coverage plans you have on any equipment or device you buy. I'm very satisfied with this membership

Easily the best thing I’ve ever purchased from Best Buy. With 2 teenage boys, we use this service 2-3 times a year. And the service is second to none; no questions asked, just “Here you go…”

I bought new appliances almost 2 years ago & having the Best Buy Total membership has been extremely helpful. It’s made getting needed service easier & in some cases there’s been no extra cost!

A great deal. Due to identity theft, had to have 2 devices wiped. the Geek Squad was very helpful in doing this as well as helping me load back what was on my computers. The only downside is getting an appointment in a timely manner.

The Geek Squad is our best friend and interpreter as we do not speak or understand the language of technology! Do not depend on youngsters when your device is driving you nuts as experience does count.

Amazing opportunity. I have a device that is covered for an entire year. I am a college student so this will cover any damages. I won't have to pay unnecessary damages if anything occurs.

This membership is a real value! Member prices, plus unlimited Geek Squad support are great! Also, love the peace of mind of getting protection plans on my purchases!

Total tech has come in handed so fast for a small business to personal use. It has saved/helped reassure that if anything going wrong its covered. If you dont have it then your missing out!

I'm very pleased with my Best Buy membership plan. I had two "retired" laptops that I had the Geeks look at. They were able to fix one like new, so now I have a back up for travel. Money well spent.

The Geek Squad membership is outstanding. We purchased a new HP laptop computer and asked for our older laptop and tower PC to be merged onto the new laptop. Tyler Lovegren was our primary consultant who helped us through the process. He was patient, calm and knowledgable on the transfers. He did a great job with us at 65+ wanting this process completed.

I was prompted for this review in my Best Buy profile, where it also mentioned the review counts as a sweepstakes entry (for a relatively modest prize). Regardless, my rating for the Best Buy Total membership is 5 stars. I've worked in electronics for years, and know how to repair things. But consumer electronics are not amenable to repair (i.e. parts are hard to source, and disassembly & reassembly are often very time consuming, and not always intended for repair). While I disliked purchasing warranties for many years, in many cases it has simply become necessary today. Honestly, for the price, you'll have to decide your annual electronics purchase amount, in dollars per year, spread over two years, and determine is the warranty is worthwhile. A single TV or laptop purchase might justify the warranty. I wish it would carry into a third year (I think most devices only are covered for two years?) On the other hand, it extends the return window. I've only made two Best Buy warranty claims in 12 years (preceding the offering of this warranty program), but Best Buy mades it very easy to obtain a replacement for those two issues. If you're planning to purchase at least one 'big-ticket' item, consider it. Two big-ticket items, it starts becoming a really good idea.

We purchase the plan for all our computers and phone to handle anything that comes up. We had been hacked, the Geek Squad fixed it for us! And now we have them if anything else comes up! Love it and the peace of mind!!