Customer Ratings & Reviews

Computer problems have been timely corrected on line

I haven’t had to use this yet, but just knowing if and when I need support it will be there.

This membership is a total money saver, specially if you have multiple devices, each protection plan bought separately is not a deal. Go with the plan! You can take back to geek squad anytime

Best Buy has the the protection plans in the tech industry, and maybe best overall. I've needed to use this plan twice now, which has saved me over $1,500. First was recovering all my data from one computer and transferring it to a new one. They did this quickly and efficiently. The second time I needed my Best Buy total was when I left my laptop on the roof of my car and found it destroyed the next day. Not only did the techs provide excellent service, they expedited everything so I could get back to work. Within 3 days they had provided me with a store credit for the full purchase price of my laptop, which I immediately used to get a new one. There aren't many companies out there that offer a protection plan that fully protects you in case of an accident. Don't even hesitate... add this membership to your next purchase. It's worth it's weight in gold. 10 stars

This membership is of real value. It allowed me to get tech support when I could not get my computer to connect to my hotspot or my printer

i like the peace of mind because it covers a lot of things

I have had this membership for several years and it is well worth it. As a retired person I know longer have that coworker to ask when I have a problem with my home computer. Having Geek Squad copy my old computer to my new computer and answer questions is wonderful.

Enjoy the perks of having this membership. Very good purchase

It is good to have so you can get the help you need.

This membership was recommended to me by a friend. I recently bought a printer from BB.

Membership pricing and product protection add significant value to my purchases.

Great purchase, worth the benefits, special deals, warranties, geek squad, etc

My experience with your staff member was absolutely excellent and professional!!! What a great team ! Thank you

Great memebershop. Covers my devices. Plan to take full use of the Geek Squad.

I had 2 equipment fixed and the price is worth it since it will cost us more than the annual membership.

Computer technicians were very skilled and gave me assurance that my computer was OK

Love the Geek squad! Very helpful and knowledgeable

Total tech has been a total blessing. As a business owner all my stress and worries about my devices are no longer in the back of my mind! I have had zero issues when returning a defective device and can immediately get my money back or get swapped out with a new one same day. The two day shipping is also a live saver knowing I can rely on BestBuy to deliver my items safely when I know I’ll be too busy to come in the store myself. I’ve been able to recommend Total Tech to a lot of my friends and the benefits it’s added to my life. Everyone in the store is kind and makes me feel so much more valued when they find out I’m a member! The price is worth it and I can leave my mind at ease knowing I’m protected!

Haven’t had any issues, I would recommend to anyone!

I have been so happy with the "My Best Buy Total Membership"! I am my own tech support, and sometimes that is challenging. So far, since I purchased the service, I have had them install a new memory card, add another one at the same time, detect & remove a malware on my computer & answer lots of questions. I highly recommend this service, it is very well worth the money.