Customer Ratings & Reviews

Computer technicians were very skilled and gave me assurance that my computer was OK

Total tech has been a total blessing. As a business owner all my stress and worries about my devices are no longer in the back of my mind! I have had zero issues when returning a defective device and can immediately get my money back or get swapped out with a new one same day. The two day shipping is also a live saver knowing I can rely on BestBuy to deliver my items safely when I know I’ll be too busy to come in the store myself. I’ve been able to recommend Total Tech to a lot of my friends and the benefits it’s added to my life. Everyone in the store is kind and makes me feel so much more valued when they find out I’m a member! The price is worth it and I can leave my mind at ease knowing I’m protected!

Love the Geek squad! Very helpful and knowledgeable

I have been so happy with the "My Best Buy Total Membership"! I am my own tech support, and sometimes that is challenging. So far, since I purchased the service, I have had them install a new memory card, add another one at the same time, detect & remove a malware on my computer & answer lots of questions. I highly recommend this service, it is very well worth the money.

Haven’t had any issues, I would recommend to anyone!

This membership is so worth it. Don’t know what I would do without it. The techs are so polite and professional.

This membership is a great value due to it covering everything from warranty work at my house to changing screen protectors. I have used my total membership multiple states with no issues.

This membership is a great value to me. It includes everything that I need.

Good value because it protects my electronics with unlimited visits to the geek squad if needed.

I have been a TT member for years and have benefited greatly from the service, knowledge and committment of service techs and on site team

This Best Buy Membership. Has been excellent so far. If we have any problems with anything Best Buy is there to help us.

A must membership if you shop at Best Buy! Member discounts on purchases and benefits ultimately pay for the program. Highly recommended!!

So far this has been fantastic, great value with the fact that you get the 60day price match, do note that it is only about 14 days for Phone, however i was able to secure an extra 100$ discount due to the G24 being discounted further from the discount i got when i purchase it. Price match will stack. Other than that, all the benefits you get with it are great, definately something to consider if you are doing large or frequent purchases.

I've called Best Buy for scheduling with the Geek Squad many times. Each Geek Squad member is so professional and helpful. They always thank me for being A full Member! I rely on these experts for all my computer needs.

This membership is a fantastic buy, it saved me money and access to use the geek squad for my computer needs. I highly recommend this to everyone!

I have been a Total Tech customer for 3 years. I have used this service several times as well as feel I have received the lowest price available for my purchases.

I left my ibuypower computer for repair in 12/2025. They initially told me that it was hard drive problem and could be fixed with a new one in couple days. They also said data could be saved from "corrupted hard drive". I did not hear anything from them afterwards. I called Iowa city best buy number but phone call always gets directed to a some call center in philippines I guess and distant customer agent told me technician would call me once the repairs were completed despite I told them website was showing order "completed". 2 weeks later I got connected to call center in Phillipines but I insisted on speaking to local geek squad member. They said it was ready to pick up. I went to pick up and tech said he installed new hard drive and could not save data from previous hard drive (which was ok because I was not expecting them to salvage the previous data). Nothing was informed me about if new windows was installed or not. Took computer to home and noticed no windows software was installed. I took computer to local computer tech and guy told me old hard drive was working well except an SSD card problem. They also said new hard drive was not installed correctly since screws were not placed well it was dangling. Finally this misinformation and redundant hard drive from best buy geek squad cost me 180 dollars plus tax and 2 separate trips to Iowa city.

I just recently purchased the membership, however I was able to reset an older laptop without having to pay anything, due to having the membership

Awesome overall! Piece of mind getting purchase protection .

I love my sleek, fast and smart new Apple computer.