Customer Ratings & Reviews

This membership is great. We love the experience and we will use this a lot!!!

A Best Buy membership is well worth it when you need something repaired. It has saved me a lot of money!

This membership is 100% worth it every time. The deals you can save and the geek squad protection are a must with any electronics nowadays.

In the age of insurance coverage, this plan is the only one I have ever purchased that was well worth it. Too often products that are insured, won't cover labor or the product fails after coverage ends. We've had issues with several computers, outside my ability to troubleshoot. And it has been so great to have professionals to work on them without it costing more than the actual device. We're on year 2 of our Total Tech membership. & I will definitely be continuing to use this service.

I have had my Best Buy Total close to 2 months, and it comes in handy. For being a Best Buy member, Best Buy always thanks me for being a Best Buy Total Member and it also helps when I have questions about my devices. Best Buy tells me what I can do and I usually do. Thank you Best Buy.

If want the peace of mind and superb tech support when your computer needs repair or maintaining ,go for this.It is worth every cent I spent,last year and my confidence has not diminished.It also covers other computers such as my sister's at NO extra charge.

Good support from best buy does everything it needs to do

This membership is a real value! Love the peace of mind it gives me and the expertise of the geek squad.

I created a membership because I have a personal gaming computer that was facing an issue outside of my expertise. I brought it in for Geek Squad to review. Luckily, my customer service recommended this membership. With this membership my first visit to Geek Squad was covered. Unfortunately, I had to bring the computer back after their diagnosis and I had purchased new parts. But my second visit was covered thanks again to the membership. The membership paid for itself in two visits. Not to mention the member exclusive deals I used to purchase a new television when mine started having display issues, and the Best Buy cashback I get that I used to purchase a Breville Bambino. This membership is way better than an Amazon Prime membership and gives you many more perks with a brick-and-mortar store and real customer service.

Very good service. My issue was taken care of in a very timely manner. Thank you

Member prices and unlimited Geek Squad prices are the best.

They take a long time to do the work, with one computer reset taking 10 days and the other about a week. Both computers needed to be wiped and reset to factory status. One came back just as we expected. The second one did not. They only set up the small amount of SSD but not the terabyte of RAM! I needed the computer desperately by then, without another long delay, and paid someone else to do it.

i get so much value out of the best buy membership and its honestly saving me so much and easy to use

Great service thank you. Your tech associate was very helpful and understanding.

I love my Best Buy Total membership! I get free purchaee protection, tons of cash back and member deals, and computer servicing!

It relieves my mind that I have coverage for all my electronics

Must have! Save so much money on AppleCare and protection plans

Having gotten best buy total when I bought a macbook in place of my broken desktop, I had forgotten the tech support that they offer through geeksquad. I had put my desktop through every diagnostic I was able to do and took it to another reputable buyer who simply recommended a new part without testing it out. Through this membership, with the help of geeksquad, the issue with the desktop was solved at no expense other than the two parts I needed to order to have replaced. The labor was entirely covered by My Best Buy Total and several months later it is still working as new. The security that comes with constant tech support and free diagnostics is completely worth the price.

Super value! My TV came on sale by $200 and with the price match policy for 60 days after purchase I got the refund. Paid for the membership and then some!

This membership saves a lot for me i would 100% recommend it