Customer Ratings & Reviews

The membership is nice, even to employees. I work for BestBuy, and it helps as I get the lowest pricing and have help nearby. I am a college student and a tech geek, so it’s applicable to me when I can’t understand issues. In addition, my family uses it for their own reasons. An example is my tech-inept dad gets help. I do not completely enjoy the customer service as it feels scripted, but there is value in it.

My membership saved me $150+ on my latest computer repair

This membership is an excellent way to keep my devices up to date and running smoothly. Thank you!

Membership is a good value. Access to Geek Squad and and includes Apple Care at much less than paying separately.

Great deal, great offers, will use often. I would recommend.

Well worth the price. Love the quick response of tge remote team.

Having this membership has been a life saver for me! It is totally worth the money. The IT people are very knowledgeable and helpful in solving my computer problems.

Protects all of my purchases, and the 60 day return period gives me peace of mind, in case I change my mind after trying a product. Most competitors have shorter return periods or limit returns on larger items (like monitors) entirely. Protection plans at most retailers are far more expensive, once you get to a few thousand dollars of annual purchases.

Unlimited support with clear guidance. Great value for the price.

Membership has real value for best buy customers. Would recommend

Thanks David Best for being so cooperative. Really appreciate your knowledge, skill and patience in dealing with customers like us.

I love my new refrigerator and i would recommend any of my friends to buy merchandise at best buy .

ssI haver in a very short time found value. i bought a computer a HP desk top. iT WAS PLAGUED WITH MICROSOFT STUPIDITY! SEEMS THAT MCROSOFT HAS DECIDED THAT WILL PUT IN A SAFE MODE TO STOP US FROM ONLY SOFTWART OR WHOM SOME WON HAD GIVEN MICROSOFT TRIBUTE TO SAY ITIS OK. EVEN THE SOFTWARE FROM BEST BUY WOULD NOT LOAD. I returned the co9mnputer after spending several hours fooling with it, to discover the "safe mode" They were able to disable it so i could load software, by the way NOT even putting the computer in developer mode would by pass this crap. took almost a hour there to deal with this, but they did it with a simile.

Membership is a good deal if anything happens regarding a spammer to my computer.

Really enjoyed my dealings with the Geek Squad they fixed all my problems

So glad we opted for this membership! Usually, I pass up the options to purchase these types of memberships, but it covers any and all products that we purchase under my number. Also, I have 60 days to return a product if it doesn't meet my expectations and with kids and pets in the house, it is wise to cover your assets!

Very knowledgeable, great service staff was very helpful

This is probably my favorite purchase from Best Buy. The Geek Squad is always courteous and efficient and is able to tackle any problem we have. I love that both my husband and I can do regular maintenance on our computers through this plan.

When I purchased the Total Plus membership, I did not realize how many times that I would use it, and how much money it would save me. It is a great value! I would highly recommend it to anyone planning to make several purchases!

Any time I have had an issue over the years that I have been with them I have not had a problem getting it resolved quickly. With no questions asked and without waiting too long