Customer Ratings & Reviews

This membership it totally worth the price. We buy most of our house appliances through BestBuy, and let all face it, sometimes the items we buy don't cut it. This plan allows us to swap to a different item within a certain timeframe, even if we just don't like it. I was also very happy with the current NFL Sunday Ticket via YouTube TV Promo with having this membership.

The geek squad is the place to go. If you have any kind of problem or concern with your electronics. Again, they help me with transferring from one computer to another. Additionally, I purchased a yearly membership which will protect me if I need further help. That is a very comforting thought because they are my go-to place when I need help!

No problems I love it. It dries heavily loads quicker than I thought it would. Easy to use and settings are easy. My teenager has no problem with doing their own laundry and using the dryer efficiently. Easy on my gas bill. Quiet while in use and notification bell when dryer is done. We use permipress cycle and never have to iron.

I renewed my membership because I had a really bad issue where a gaming pc had to be sent out for repair (motherboard) after 6 months of ownership. The PC came back looking like it was chewed up and dropped. Best Buy gave me a full cried for the original price. I was shocked and thankful.

I love my Best Total! The Geek Squad is wonderful and completely worth the price. I had some computer issues this year and I would have paid a lot more to have them fixed with out Geek Squad.

I have always bought all my electronics at BEST BUY.. its a security to find knowledgeable people and get great prices and KNOW all your products are protected!! We have so many things from BB ... I hope they don't succumb to the demise of brick and mortar stores like everyone else.

I love Best Buy. I love its total membership plan. I buy all my appliances all my electronics from Best Buy pacifically for the membership and his plan wouldn’t have it any other way.!

I really value this membership that I’ve had for several years. It provides good products, devices and peace of mind if I need support. Definitely worth it.

We have had this service for several years now. The Geek personnel have always provided the expertise we needed to solve problems. I cannot say enough good things about them.

I had several issues with my laptop the first year that bought a total tech subscription. I had to go in the a physical store location several times to have Geek Squad solve the problems they were so helpful each time and so I renewed my subscription the following year for peace of mind, even though I haven't had an issues. One time I had an on-going issue with connecting to any Wi-Fi source and someone from the total tech team was able to restore the issue remotely. I didn't even have to go into the store. They were very professional and resolved all my tech issues.

The membership has saved me so much money. If something goes wrong with your product, they are very helpful. I buy all my electronics from Best Buy and I am very happy with the service and membership.

This is pretty good if you buy a lot of electronics since it covers all your purchases, from movies, video game accessories and major electronics. Read the fine print and understand the program before buying. Pros: You get coverage for just about all your purchases. Just need to pay a fee if you need to return an item to get a replacement. Similar to warranty where you get the item you returned that is damaged or malfunctioned for a brand new replacement. But then once you get it, you have to pay for another warranty plan. Here you just pay a fee for the return and since you have the total plan, its covered automatically, just $180 a year. 2. you get special prices for being a TOTAL member, just got these headphones that are 200 for 140 as a TOTAL member, so a savings of 60. They do that for many items. A samsung TV I was looking at was 2500 on sale from 3800, and for 2 days had a TOTAL member sale for 2000. saving an extra 500 from the regular sale price, so you have chances to save depending on what your looking for. Cons: not really a con, but you need to pay the 180 each year to keep it on and active. Sounds like your items stay protected as long as you have the plan, but it can't be stopped and then renewed later and keep protection from items before plan expired and got renewed.

I absolutely love having the membership. I have to admit I haven’t had much use of its full potential but for the features and amenities it’s awesome! I tell everyone they need it!!!!

perfect for worry free transfer of all my info from old computer to new one. worth every penny as my old computer was 11 years old and i needed help with all the new features on my new HP. scheduled a learning session and it was so helpful.

This is great as it provides you with guarantee for all purchases and the service has been excellent! For the full year Best Buy has never let me down either by getting great customer service in the store or by chat or by phone the team have been fantastic. I would love to renew but $180 is quite expensive. I’m still contemplating renewal but I cannot fault this membership and service.

My Best Buy Total membership is EVERYTHING!!! Everyone in my house has a pc, laptop, tablet, phone... The list goes on and on. The BBT covers all repairs. I've been a member for several years and it's well worth the price since one pc repair can cost more than the membership itself!

Loved my membership it is very essential when I comes to using in store or online I would recommend everyone to use or even consider the membership and all of the great benefits that come with it.

It works well but have some issues with not catching every movement. A delivery yesterday didn't show the person at all, just the truck leaving. That may be user error though.

My bestbuy total membership is awesome. If I can not figure it out I aways use my plan and contact geek squad or schedule an appointment to bring in my item for evaluation.

Worth every penny. Could not solve an issue that brought my old laptop to a halt. All my hardrive memory was used up but could not figure what was causing that. It forced me to buy thiss new laptop and the rep recommending buying the Total Membership. Well I bought it in and within 10 min the Geek Squard found the issue and restored 100 gig of memory. I can use my old laptop now.