Customer Ratings & Reviews

I brought my computer in and thought it was going to cost me and take me forever to get it fixed. In the middle of a move it was stressful. The best buy crew were awesome and got my computer up and running with no problem.

A no brainer for anyone making more than one tech purchase per year. The 2 years of free Applecare on my new watch and 2 years of warranty on my ROG Ally X alone pays for the membership.

It was worth the purchase price considering that I needed help switching data from one computer to the new one and had issues setting the new computer up once I got home. I was able to access help remotely through Greek Squad.

The my Best Buy total membership is an easy pick up for me, the benefits included are truly going to save you money in the long run as well as the security of knowing your products are protected.

Came here for Christmas gifts and was helped by Santiago. He was very knowledgeable and made sure that we received the sale price. He helped every step of the way! Would come back again... Read more

I cannot recommend this enough. It saved my but numerous times. From returns, installs and geeksquad help. This is a need not a want. If you do any type of tech stuff or need help. Here it is.

The Best Buy Totaltech™ Yearly Membership has been an absolute game-changer for me as a tech enthusiast and frequent shopper at Best Buy. This membership program offers a wide range of benefits and has greatly enhanced my shopping experience. First and foremost, the savings and exclusive offers provided by the Totaltech™ membership are outstanding. With this membership, I have access to special pricing, discounts, and promotions on a variety of tech products. Whether it's a new smartphone, a laptop, or home appliances, the membership has consistently helped me save money on my purchases. The added convenience of expedited shipping is a major perk of this membership. As a member, I enjoy faster shipping speeds and often receive my orders in a fraction of the usual time. This has been incredibly convenient, especially when I need a product urgently or want to avoid delays. One of the standout features of the Totaltech™ membership is the dedicated tech support provided. As a member, I have access to expert advice and assistance for any tech-related issues or questions I may have. The knowledgeable and friendly support team has been instrumental in helping me troubleshoot problems and find solutions quickly. The extended return and exchange period is another valuable benefit of this membership. It provides me with peace of mind, knowing that I have an extended window to return or exchange products if they don't meet my expectations. This policy has saved me from any buyer's remorse and ensured that I am satisfied with my purchases. The Totaltech™ membership also grants me early access to sales events and product launches. I often get a head start on the latest deals and have the opportunity to snag new releases before they become widely available. This has allowed me to stay up-to-date with the latest tech trends and get my hands on sought-after products. Lastly, I must mention the excellent customer service provided by Best Buy. Whether it's assistance with my membership, help with a product, or any other inquiries, the Best Buy team has consistently delivered exceptional support. Their dedication to customer satisfaction is evident in every interaction. In conclusion, the Best Buy Totaltech™ Yearly Membership is a must-have for any tech enthusiast or frequent shopper at Best Buy. The program offers fantastic savings, expedited shipping, expert tech support, extended return policies, and exclusive access to sales and product launches. It has significantly enhanced my shopping experience and provided me with valuable benefits. If you want to take your Best Buy shopping to the next level, I highly recommend becoming a Totaltech™ member.

This is actually a very good service, nice to know that everything I buy here is covered. I wish it wasn’t capped at two years, I had to buy extended apple care for my Macboom Air BUT it’s lasted 5 years.

I have renewed this membership now for five years, I am extremely happy with the level of care and service I receive for my electronic household items.

This membership truly is worth the value! Rewards, member protection, and everything else!! We love our membership and highly recommend it to others!!!

I love the Apple Care that the membership comes with and the discounts are super helpful! I definitely recommend it, especially if you’re upgrading tech relatively frequently!

I enjoy having this membership, just the extras like geek swuad support and warranties that come with it seem beneficial. I also like the the exclusive deals available to total members

If you shop at best buy very often or if you have a business where most of your expenses go on electronics, i definitely recommend this membership!! Overall very worth it and good deals all year round!

Saved my laptop from being a piece of scrap that needed to be replaced. They covered a faulty power input and battery and rescued my computer. I even was able to get a replacement computer while it was getting repaired and received all of my money back when I returned it.

This membership saved us at least $40 dollars already this year. A Geek Squad staff member helped us set up our new computer and transfer our old files from the old computer to the brand new one. This was a savings of $40 for the entire process. If we have any more questions or need assistance, we know where to go now!

I am a new "Total" member and am already enjoying the benefits of this membership. It's worth investing in, and you even get certain discounts on items not offered to the general public!

I love the peace of mind knowing that Best Buy offers such a great deal to protect anything I buy! And when you need help, getting support is always easy and things get fixed quickly!

The membership pays for itself if you shop at Best buy often. Free shipping, tech support, and protection plabs are very helpful. The 24/7 tech support and included extended warranty coverage are great perks as wekk as free shipping, which saves money and time. It is so worth it if you buy electronics often, but if you don't, you may not use all of the benefits.

My initial experience with Total Care was not positive. I had an in-store meeting scheduled. When I showed up, I had to wait to finally talk to someone. Apparently, everyone was busy. So much for scheduled appts. The person I finally got to speak with was not from the Geek Squad/Total Care. He was a kid filling in from another dept and really had no business being there. He couldn't even answer the first question I had. Pressing a little further his only suggestion was to bring my PC into the store for support. It was a wasted trip to the store for a couple minutes of nothing. I'm willing to give Total Care another try. If my next encounter with Total Care is not productive I will cancel.

I love my membership it’s very useful if any of my items have an issue I take in and they fix the solution right away very helpful the membership is cheap for the amount of items it covers love it