Customer Ratings & Reviews

The My BESY BUY total membership protection plan is easy to use the claims process was incredibly easy and fast. I went online, explained the issue, and a technician was scheduled promptly. They arrived on time, were very professional, and had the microwave fixed quickly. This plan saved me from a major headache and expensive repair costs."

Membership is good to have the only problem, is that everything is prorated so you don't get the proper trade back if something happens in the insurance life.

Worth every penny i love this membership so much has gotten me out of alot of pickles and gets me the best deals for gifts and household items needed

I appreciate the membership as I use it at least 3 times a year. Whether it’s laptop or PC diagnostics, this membership is worth getting after your first repair. If you would get someone to do it for you or an actual computer company, you would absolutely pay double or triple the first time in comparison to the one time membership. I appreciate this service!

As a frequent shopper at Best Buy, I recently opted to invest in their Total Protection Plan, and I'm pleased to share my experience with it: Coverage: The Best Buy Total Protection Plan offers comprehensive coverage for a wide range of electronic devices, including laptops, smartphones, tablets, and more. What sets it apart is its all-encompassing protection against accidental damage, hardware failures, and even normal wear and tear. Knowing that my devices are safeguarded against unforeseen mishaps provides invaluable peace of mind. Convenience: One of the standout features of the Total Protection Plan is its hassle-free claims process. In the unfortunate event that my device requires repair or replacement, I can simply initiate a claim online or by phone, and Best Buy takes care of the rest. Whether it's a cracked screen, water damage, or a malfunctioning component, the process is streamlined and efficient. Quality of Service: I've been consistently impressed by the professionalism and expertise of the Best Buy service team. Every interaction, from filing a claim to receiving repaired or replaced devices, has been handled with care and attention to detail. The technicians are knowledgeable and responsive, ensuring that my devices are promptly restored to optimal condition. Value: While the Total Protection Plan requires an initial investment, I believe it offers excellent value for the coverage and peace of mind it provides. Considering the high cost of electronic devices and the potential expenses associated with repairs or replacements, the plan more than pays for itself in the long run. Plus, the added convenience of not having to worry about out-of-pocket expenses for unexpected repairs is priceless. Overall, I wholeheartedly recommend the Best Buy Total Protection Plan to anyone looking to safeguard their electronic investments. With its comprehensive coverage, convenient claims process, quality service, and excellent value, it's a smart choice for protecting your valuable devices and ensuring worry-free usage for years to come.

Our Best Buy membership is a real value. Member prices, plus unlimited Geek Squad support are excellent. Also we love the peace of mind of getting protection plan on our puschases as well.

This membership has been a lifesaver. I did not understand anything about what was going on with my laptop and it was explained thoroughly. It is also saving me money!!

I am very satisfied with the purchase, having always the ease that I can get the best offers and the much needed protection plans, cause we all know that technical devices can show glitches sometimes.

I bought this when i bought my laptop, just as added insurance if something were to go wrong. I haven't needed to use it for my laptop, but it isn’t just for the product you're buying at the time of purchase, it can be used for all of your electronics. My daughter is autistic and has several tablets, not purchased at Best Buy. She managed to turn off parental controls and reset the password on her new tablet, then couldn't remember the password. We took it down to Best Buy, and they fixed it in minutes for zero additional costs. I will renew this every year just for that reason. Everything else is just a bonus. If you are a special needs parent, do yourself a favor, and buy this!

I bought the membership and it paid for itself the first thing I did!! I had my data transferred from an old computer to a new one. They did an amazing job and everything was covered. It would have been more without the membership. :)

I was amazed at the service I received after joining their club. I saved hundreds on repair work and virus removal. I’m very satisfied as my old PC guy was not as good or professional.

Just pay for the membership. Having the idea of a 2k laptop or 200 dollar controller break while traveling sucks. Now if my stuff breaks im covered.

If you're going to buy a laptop, prebuilt PC, or are planning to build a PC of your own through BB, the membership isn't just a convenience, it's a requirement. While it IS pricey, the value you get out of it is ridiculous, considering it lasts the year through. You avoid an insane number of repair/diagnostic fees that you'd run into with other places, you get updates when parts you're looking at drop if they go out of stock, and it's genuinely just a lifesaver being able to add on a protection plan for every single thing you buy at no extra cost. With the parts I've gotten so far, the protection plans for all of them would've amounted to about $700 altogether, but they're covered in totality by the membership fee.

This membership has paid off in multiple ways for my family. We purchased all of our new appliances through BestBuy for our new house. The warranty and service extras have saved us $$$

I am so thankful I decided to purchase My Best Buy Total. I bought a new computer and the Geek squad transferred all my data from old computer to the new one and then helped me understand my new computer. It has given me a sense of security to have this service.

I am overall pleased with the total membership plan but it was much better for me when appliance delivery was included. I do like the extended warranties.

THE best protection plan on the market. Period. Absolutely only buy our tech for the whole household here solely because of this plan. NOTHING better on the entire consumer market in our opinion. 100% necessary to stay up to date with. Garaunteed lifetime member here.

I think the membership rewards and the financing is awesome I've been shopping here for years and this is one of the best programs I've seen my sales person was friendly and courteous and attended my needs and I had to furnish a lot of items thanks for your time and we appreciate it good deal

✔ Frequent Best Buy shoppers ✔ People wanting extended warranties and Geek Squad support ✔ Those who buy multiple big-ticket items or tech annually

My new Whirlpool dryer was defective and didn't dry even one load after delivery and installation. GEEK technician was scheduled in a few days and said repair costs were extensive and recommended replacement. I was required to pay an additional $80 for an upgrade to a boxed machine. Delivery of new machine will be in another week. My membership is fantastic. I think.