Customer Ratings & Reviews

this membership is a real value, member prices, plus unlimited geek squad support are great, also love the piece of mind of getting protection plans on our purchase!

I LOVE my Samsung QLED TV!!!! I got the 50 inch and it's perfect for my family room!!!! What a difference having an excellent quality TV makes!!!! I got a great sale price and am good for any price adjustments for 2 months!! You can't beat a deal like that!!!! Thank you Best Buy!!!!

This wonderful contract is a true blessing, as it allows me to have my laptop running and keep it running. The price for this 1 year contract is cheaper than what I have paid in past years for a professional computer repair technician to come to our office!!

My Best Buy Total is a solid investment if you shop at Best Buy often. The extended warranty and Geek Squad support are incredibly valuable, especially for big electronics purchases. On top of that, the free shipping and exclusive member offers make it easy to save money over time. It’s one of those memberships that pays for itself quickly if you use it regularly.

I have tried several tech supports, but none are as expected. I make sure to renew each year because of the response time and expert tech whether by phone or house call.

I hoped to get help resetting some of my tablets. I need to add a new windows 11 to my computer because it has so much malware that’s hidden. Can you help with this?

I’m a retired professional who USED TO BE up on the latest Tech of “my era.” However, “tech” has roared past me, and I now find myself sometimes perplexed by my “tech.” Total Tech Membership allows me not to feel guilty when I need LOTS of help with one of my many pieces of tech equipment.

The Best Buy total membership is one of the Best Purchases on the market today, bar none. Help and support are available by knowledgeable employees 24/7, so there is no need to panic. No waiting for stores to open or ‘the specialist in that area’ to return, etc. Drop off is a good service, also. Appointments are nice as well - saving time and gasoline. These I refer to as one-and-done. When a trip to the store is necessary, it is a pleasant experience because there is a nice atmosphere, employees are smiling and and welcoming, and have a willingness to be helpful, rather than just standing around like some stores offer.

I have no complaints the salesman saved me a lot of money and I bought a lower priced laptop that was on sale and it had the same features as the one I had my eye on. I bought a Lenovo Legion

Very helpful staff. Purchased Samsung washer and dryer and I love them. Installed by their people done very professionally. Friendly staff .

If you buy a lot of tech, or have a bigger family to funnel purchases through Best Buy its worth it. As an individual that doesn't chase all of the technology I feel its a marginal value. The warranties are nice, but you end up spending much more for them than you would just buying them outright (when they aren't paywalled behind best buy total), or when they make sense to buy at all. The pricing is ok, but typically price matching amazon still results in lower prices on mainstream items.

My membership has already come in handy. I used it to get my new laptop all set up. I enjoy having the security to know if something happens with my tech, I have a place to take it to get looked at and fixed.

Its a bit pricey but definitely worth it if you are buying big ticket items! We have used our Total Tech many times when it comes to home appliances and even our phones and screen protectors!

It includes Geek Squad protection on almost everything you buy while a member. For people who buy MacBooks, iPhones, and appliances in the same year, this is an incredible value. It also includes 24/7 tech support.

This membership will save me from having to have any hassle of paying more for a repair from my laptop to any item I buy, it is covered and I get some peace of mind knowing I dont have to worry about things if they go wonky.

I purchase this because im building my first PC. If something goes sideways i have Geek squad for help sand with the extended return window i though this would nice to have.

This membership has a lot of perks! You usually get free add ons to most products with the membership, the best one is the protection plan. I also like it cause the return policy is better! The only thing that I don’t like is that it’s pretty costly, especially since you do a one time pay and not a monthly one. It’s not best for those who will rarely buy products from Best Buy, but if you think it’s worth it (especially for expensive products where you’ll want extra premium protection) I’d say go for it. You go some things to consider based on budget, frequency of product buys, and how much you value add ons. I might be missing some things the membership can offer, definitely do your research!

Tech help by phone, on site and even at home is covered in this invaluable membership. In one phone call a question can be answered, a problem solved or an appointment with the Geek Squad at your Best Buy can be scheduled. We have had and used this service for years--never disappointed!

everyone was great, they set up my computer exactly like i wanted it, and explained all their set up to me very well ! THANK YOU

I had a great experience with a representative named Jordan who was truly gifted and had customer service as her work theme. I am pleased with the product which is so much faster than my old outdated system.