Customer Ratings & Reviews

I am so glad I bought this plan because I now have to use it for other unplanned emergencies. Staff is very courteous and explains situation and recommendations thoroughly so that I can make the best decisions.

I like being able to get the geek squad when things are going wrong to be able to help solve it so far I have nothing but good good

Crazy value since I’m always repairing my pc. The fact that geek squad repairs are free is astonishing it helps save so much money!

They did a really great job troubleshooting my problem. Quickly! I have experience with another company. Pricey but not as good.

OVerall, it seems like the current Best Buy Total does not give the same package when I first joined. I used to get webroot free, now I have to pay $20. It is quite difficult to contact the store to have a consult with a rep. I don't use the helpline often, but when I do, there is usually a language barrier that slows down solution of the problem. Difficult to get a tech agent to come to house.

Mostly positive results. A change to the administrative id was not communicated well, and caused some problems to right-mouse selection values that didn't work. Fortunately, the files were intact and could be located, so "no harm, no foul". The Geekers know their stuff, no doubt about that.

They have always been there for me. Have always answered my questions and showed me a few shortcuts. I usually stick with a few websites but they showed my a few different options.

Gift came in handy for my son’s gaming computer that was 3 yrs old and the warranty had ended . The geek squad got that computer up and running like new thank you.

i have used this before and not real happy BUT this time with the old, new and carrying case....ALL Best Buy folks were BEYOND marvelous...Aaron, Andrew, Anthony...they are the AAA of Best Buy in my book. They ALL are TRUE Assets to this Best Buy

This membership is a terrific deal which gives me the incentive to continue to shop at Best Buy where their pricing is not just the best, but with the increase of the cost of living it makes sense. I will shop at Best Buy using my membership

Excellent Geek Squad service. Challenging experiencing getting appointment through the website. Times are OKAY. The challenge is figuring out how to navigate the site to sign up for the appointment.

This membership program is wonderful for someone like me who is technologically inept. In-store and on-phone contacts (real people, NOT AI) are friendly and efficient. The Geek Squad is a Godsend.

I purchased the Best buy total membership. You can use it to have your computer checked or worked on at no extra cost to you. My computer hard drive died, they put a new one in and formatted it with Windows 11 at no extra cost to me. Best buy geek squad does a great job. I would highly recommend this program.

I absolutely love my BB Total Membership! From free standard shipping to exclusive discounts, this membership has already paid for itself several times over. I shop frequently for groceries, baby products, and home essentials, and the savings have been significant. It also gives early access to deals, which is perfect during big sales. The customer service has been excellent—super responsive and helpful whenever I had questions. Overall, this membership truly enhances the shopping experience and makes everything more convenient and affordable. If you’re a regular buyer, BB Total is a must-have investment!

Best thing I’ve purchased . I don’t have to worry about purchasing multiple warranty everything is covered it comes in handy . So easy and convenient

Worth every penny! I would recommend this to anyone who has a small company or works in IT. Even though I have the skill to do, it helps me manage my time running the business and knowing that they do a top notch job.

It was fast and all data etc. from my old computer was transferred to my new one. The people who helped me were very professional.

Best Buy Total Membership provides coverage for the unexpected at a reasonable price and purchase savings. No hassles or worries!

I have had My Best Buy Total since its inception many years ago. It is the best insurance value I have ever had. On-line Geek assistance is great, I use at least two or three times per year; have received excellent Geek assistance in person at the store and have been pleased it assures coverage for more than my own unit within my household. I have recommended it to friends and they have had the same satisfaction. Knowing you have the Geeks assistance has made me much more productive and knowledgeable.

The best thing I have purchased this year. You will be glad you purchased the membership if you experience problems with your computer like I have you have the geeks to help you. For a full year they will help no matter your issue or problem.