Customer Ratings & Reviews

I've had this Total Tech membership for a few years now, and it has saved me time and money on a lot of products that I've bought in Best Buy and other stuff too! Will continue to be a member!

I always think I’m not going to renew this Total Membership plan, but then I end up buying something and since I have the Total Membership, I don’t have to buy a protection plan. Then recently, because I have this membership plan, upon buying a Samsung refrigerator, I got an additional $850 off! So maybe I’ll keep this plan around for a while.

Pleased with support so far. They set-up computer as requested and answered all my questions. My only negative thought was that it took two days to set-up computer, that seems a long time to get a new computer ready.

Just Get My Best Buy Total! You won't regret it. I travel a lot, and they are always available via chat or on the phone to help with everything (except hardware issues). But whenever I have a hardware issue they graciously fix it. They also set up a new laptop for me that I purchased online. I've saved thousands of dollars over the 11+ years I've had Geek Squad protection!

Great value, The biggest positive is the included product protection, which provides up to 24 months of Best Buy Protection or AppleCare+ on most new purchases while your membership is active, plus 24/7 Geek Squad tech support on all your devices.

This membership is the real deal. Member prices and they price match . Protection and geek squad all year long. Worth the price and piece of mind fpr your purchases

This membership is so worth every penny. Its helps me to feel secure in the event I should have an issue, Best Buy is there at the first phone call to help out. This gives me piece of mind as I own my own business and rely on my computer and items that I purchase at best buy!!

The benefits are excellent, especially the 2-year Geek Squad replacement plan. I used to add it to every purchase, but now I have an annual subscription through My Best Buy Total, which makes things much more convenient.

I purchased this membership to have full warranty and service available to me. The Geek Squad is an over the top added benefit! While transferring material from my old computer to this new laptop, the Geeks were very engaging and encouraging. You can even schedule one on one help sessions, if needed! The membership is also there for other purchases.

The technician was extremely helpful and getting my computer set up. The only thing I would say is to make sure you tell your client everything that they need because I had to go in six different times to take something for the computer because they told me I did not need these things and then turned around and said I did

This membership is wonderful. Have peace of mind that if my laptop has problems I have the geek squad ready to help me.

Love how easy this memberships helps me with fixing or exchanging when my product goes bad or breaks. Totally worth it!

It was a bit of a deal to order this laptop. All on my end. The Best Buy employee did a awesome job with helping me!! Good service is hard to get at times!! This was greatly not that way. I call or go there again!

Great service! Brought my older computer in that was running slow. I used the membership and got my computer running like its new. Saved me a lot of money

This has been so worth it! If you plan to buy major appliances or other pricey items definitely consider this. We’ve saved a ton of money!

Having this membership gave me peace of mind and it helped me in my time of need under a very stressful situation! Whether it is used again or not, it is a relief that knowing that help is just a phone call away with the Geek Squad being included is a sure bonus! Thank you very much Best Buy!

I wondered why or when I would find myself using this enough to justify the cost compared to other yearly memberships like amazon. As it turns out, it was worth it. Simply put, the warranty extensions alone that this instantly gives every item you buy from best buy pays for itself. with my washer and dryer, refrigerator, 49 inch ultrawide OLED screen, along with many other items I have picked up from here, from headphones for various family members, to toys and games for my child. everything instantly gets 24 month extended protection, along with extended return policy, and special membership cost, instantly reducing many items down off the sticker prices by a small amount. Like my frequent use of amazon, this is one I will continue to use and renew.

The geek squad at my location are amazing and saved me many times from my own mistakes with my lack of computer knowledge lol They are helpful, fast and reliable!

High value! Enjoying the protection plans. Have already used Geek Squad and have found them very good. I highly recommend this membership.

Geek squad is worth the money for membership knowing you can call and get help with your electronic devices