Customer Ratings & Reviews

I love the membership wirg the geek squad support and all the other benefits that comes with it , able to get some things replaced if non functional.

Love the peace of mind knowing the my purchases are covered especially with them being purchased for my teen daughters

This is the best thing ever. A life time warranty that renews anually. This is extremely reassuring that Best Buy protects the items you buy at Best Buy!

This membership covers nearly everything i purchase. I feel good knowing my items will be protected for replacement or repair. Hooray for the Geek squad!

I had to get a new computer with a different OS. It was imperative that I had all my old information transferred. The geek squad made it timely, easy to find and get me started again.

This is the best purchase I have made in years. Great service, good communication, and knowledgeable. I highly recommend the Geek Squad!

My grandson is enjoying the laptop for both gaming and school work. He's able to play with his grade school friends in a different state.

Absolutely amazing program. The 24/7 tech support is truly invaluable -I've used it multiple times since purchasing and they have always been prompt and resolved all issues in a very timely manner.

Getting this membership has helped me get not only good deals but, also saved me money whenever my computer had software issues and I had to take it for repair service! In my opinion if you buy most of your electronics here you should get it, it I’ll save you tons of money in the end.

This is a great feature to have to add on to your Best Buy shopping experience. You shop there a great amount of time for Technology and Electronics why not get great benefits to your purchases? You’ll appreciate it when you need it

So far membership is working well. Have only been a member for a couple of months. All associates have been very polite and have taken time to answer all my questions.

Some violet thunder storms have plagued our area, In the spring I lost a cable modem to a lightning strike . In late June we lost a second cable mode, a router and Ethernet connected TV. MY home insurance deductible is now $6k and has no protection for items below this threshold. I bought the Best Buy Protection plan on a whim as i had bought a laptop for my rambunctious grandson, Laptop is okay most everything else now replaced as above due to lightning. This plan has been very good for me.

The membership is a good deal in an era of tech challenges that run you down phone trees and help lines that are difficult to use, this one is a breath of fresh air.

Excellent product. Good selection help at Best Buy. Bought during Labor Day discount sales period so price was right. Delivery was great. Installation fine. It worked from day one and I've had no problems with the unit. I paid but they hauled off the old refrigerator so the whole process was relatively easy and quick.

I’ve had the Best Buy total membership for years now I renew it every year. It’s great. My appliances are all covered and they come out to my house to repair. Love it.

I never buy memberships of this nature but i needed to get my computer repaired and was asking questions and i was told they would repair items even if not bought at best buy. Which is amazing the techs were so nice and they did a great job i am so happy and appreciative.

I bought this annual plan mostly to get Geek Squad support. I call if I have a problem. I call if I just need to clean up my hard drive. the plan covers several computers. But other benefits have also saved me a lot of money. I get discounts on products and services. When I needed a new screen protector for my cell phone, the installation was free. I feel taken care of by the agents: they are savvy and I trust them with any of my tech issues. It's worth every penny for me!!

The value of the membership really depends on how much you shop at Best Buy and whether you need product protection. If you’re a frequent buyer or want extended coverage and tech support, it’s a solid deal. What really makes it shine this year is the exclusive $120 discount on YouTube NFL Sunday Ticket. That benefit alone can easily justify the yearly fee. If you're already considering Sunday Ticket, this membership pays for itself.

I had purchased the insurance a few years back to insure my drone (A DJI Air 2s). While a bit skeptical of the coverage, the employee insisted that it would cover the drone in case of any issues. Fast forward a year, and the drone had issues. Best Buy replaced the drone for me, minus a restocking fee that I knew I would be responsible for, and they did it the same day. I didn't need to reschedule any work after that happened, which was incredibly helpful.

It gives you more options when you purchase something from the store. I really recommend to pay this extra for the membership. Specially if something goes wrong with a product they can help you change it or fix it. Totally worth it