Customer Ratings & Reviews

I own a small business and use the Geek Squad as my IT department. The best service is in store vs. online or by phone.

Membership is of great value with the included protection on all Best Buy purchases and deals provided during the year

If you are like me, I know more about "party lines" and eventually "rotary dial phones" than I do about 11 windows or Windows 11. This HP laptop is easy to navigate for me and am quite pleased that is very intuitive!

So glad I signed up. Transferring my old laptop to the new one when I made the purchase went smoothly. In fact, my old laptop which was super glitchy, was "magically" made better on its return with the new one. Great service.

The membership helped me so much. I had to take my oc in for repairs so many times because of how bad it was being. After the flurth time it finally worked. It would've cost me around 1000 for repairs. The membership is a lifesaver.

The membership honestly pays for itself. It has come in handy a lot and the discount on items with the membership is worth it as well. I have saved more than the cost of the membership.

This membership it’s worth great for us resolve or issues we haven with different electronics. And they Ofer a good care, Customers Services.

Best Buy Totaltech is absolutely worth it. The unlimited Geek Squad support, exclusive member pricing, and extended protection plans make it a smart investment. I like the peace of mind knowing I can get help anytime I need it, plus the savings on big purchases add up quickly. Highly recommend if you shop at Best Buy often.

The representative was very clear on explaining what the membership entails. Great service and very thorough on the issue with my computer.

I’m glad I signed up for the total membership plus…the advantages are enormous; from the free delivery, coverage on items bought, to discounts on great profits. More importantly, the feeling and sense of belonging when you walk in any of the stores—I’m home

Best value, I use it all the time. Highly recommend to someone getting multiple products throughout the year

Totally worth it. The perks, protection, and support make shopping much easier. Saves money in the long run.

Great customer service. The sales associate I dealt with was knowledgeable and helpful in the whole process.

The Best Buy Total membership has been worth it for me. The discounts on member prices add up quickly, and having Geek Squad support included gives peace of mind with big purchases. I also like that protection plans are easier to manage with the membership. It really helps if you shop at Best Buy often, since the savings and support cover the cost of the membership pretty fast.

I had a few issues with my recent purchase of a Lenovo laptop (nothing remotely serious), but everytime I went into the store the counter men were great. Kudos and thank yous to Evan Besser, Jon Herra & Matt Harrington, and anyone in the back who helped us. Everything was taken care of quickly and correctly.

Great deal to have , especially with Holidays coming up there is always great deals with you guys and now with the total care I will have coverage on my electronics Thank you very much

This membership is a great value. When purchasing multiple high value electronics and such, it pays for itself. Member only deals are great.

At first I second-guess myself when he offered for me to return my merchandise Andrepq purchased it with the purchase of my membership right now. I am so glad I did. It has been a blessing. Thank you to the sales cashier for doing your job over and beyond.

Nest Buy is the place to go for appliances, audio, video and computers, etc. They have the best selection and knowledgeable staff. Highly recommend!

I recently signed up for My Best Buy Total, and it's been an absolute game-changer for my tech life. The benefits are incredible! The 24/7 Geek Squad support has already saved me from a major tech meltdown, and the exclusive member discounts have helped me save big on some must-have gadgets. The extended warranties and AppleCare+ coverage provide so much peace of mind, especially with how much I invest in electronics. Plus, the free delivery and installation have made upgrading my home theater a breeze. Honestly, the value is undeniable. If you're someone who loves tech, or even just someone who wants reliable support and savings, My Best Buy Total is a no-brainer. It's simplified my life and made me feel confident in my tech purchases. Five stars, without a doubt!