Customer Ratings & Reviews

I recently got a Best Buy Totaltech™ membership, and it has been a game-changer for my PC builds. I used it to have my new PC built with all the latest parts, and the experience was fantastic. With my Totaltech™ membership, I got professional help to assemble my new PC. The Best Buy team did an amazing job putting together my high-end components. They made sure everything was perfectly installed, optimized, and transferred over correctly. Knowing that experts were handling my build gave me peace of mind, and my PC runs flawlessly. I had a lot of questions about my two computer builds, and the Totaltech™ membership gave me access to knowledgeable experts. They patiently answered all my questions, from part compatibility to troubleshooting issues. Their advice was invaluable, especially for someone like me who only has base-level software and hardware knowledge. The membership also came with other perks like free Geek Squad support and extended warranties on my purchases. These benefits have already come in handy, providing additional value beyond the PC build service. Overall, the Best Buy Totaltech™ membership was worth every penny. The professional build service and expert advice made my PC building experience smooth and stress-free. If you're planning to build a new PC or need tech support, I highly recommend getting a Totaltech™ membership.

This is a great membership. The Geek squad is really great, they are so helpful and willing to help you with anything you need. In fact, all the employees in the store are so customer friendly.

This membership saved me tons of money and the peat Best Buy are so helpful! Would definitely recommend getting the membership! NPS 100%

I've been a Best Buy member for a while, but upgrading to the Total Membership was the best decision I ever made. The benefits are endless - free shipping, discounts, and exclusive deals. It's worth every penny. I shop here more often now, and I feel like I'm getting the best value for my money.

Thank you so much for the membership package. It was so helpful to us and the customer service and technician was great!

This membership has been a Godsend! I’m transitioning from a PC to a MacBook Tahoe! Oh how I tried to do it on my own but the helpful and courteous Geeks and their assistants have saved me at least three times in the past 5weeks. Thank you!

I have nothing but full respect for the customer service. It’s always been a pleasure working with them

I have used this plan for several years and have always been very satisfied. I would recomend it highly

It's a great membership to have in your pocket.They pretty much cover everything, no worries, no issues

the device is really good at this time so far.and the most I like about going here is the customer service,It was excellent,Mason really explained and give hes time to help us a lot.He is great and very helpful to my son.

Love the Geek squad and being a Best Buy Total subscriber as it eliminates the the worry if we have any type of questions in regards to our electronics.

If you're a tech enthusiast or just someone who frequently shops for electronics and appliances, Best Buy's Totaltech™ Membership is a game-changer that's worthy of consideration. As a Totaltech™ member myself, I've found this program to be a valuable investment that elevates the shopping experience and provides numerous benefits that go beyond the standard retail experience. One of the standout features of Totaltech™ membership is the enhanced customer support and service. Members gain access to 24/7 tech support, ensuring that help is always just a phone call or chat away. Whether you're facing technical issues with your devices or need assistance with setup, troubleshooting, or advice on product selection, the dedicated support team is there to assist, making complex tech problems a thing of the past. The Totaltech™ membership also offers exclusive member-only pricing and discounts on a wide range of products, including appliances, electronics, and accessories. These savings can add up significantly, especially for frequent shoppers, making the membership fee a smart investment for those looking to maximize their budget. Additionally, members enjoy free Geek Squad set-up and protection for their devices, which provides peace of mind when purchasing expensive electronics. This service includes in-home delivery and installation, ensuring that your new tech investments are up and running smoothly. Plus, the Geek Squad protection plan offers extended warranties and coverage against accidental damage, protecting your purchases for the long term. The benefits of Totaltech™ extend to the convenience of shopping. Members receive free two-day shipping on a vast selection of products, ensuring that you get your purchases quickly and efficiently. This is especially valuable for those last-minute tech needs or urgent replacements. Another feature that sets Totaltech™ apart is the ability to schedule in-home consultations with experts. Whether you're planning a home theater setup, a smart home transformation, or need advice on optimizing your tech ecosystem, these consultations provide personalized guidance and recommendations tailored to your specific needs and preferences. Privacy and data protection are paramount, and Best Buy takes these concerns seriously. Totaltech™ membership includes identity theft resolution services and secure data disposal, giving you peace of mind when it comes to the safety of your personal information. Best Buy's Totaltech™ Membership is a comprehensive, value-packed program that caters to tech enthusiasts and anyone looking to elevate their shopping and tech support experience. With enhanced customer support, exclusive pricing, Geek Squad protection, and a host of other valuable perks, it's a worthy investment for those who frequently shop for electronics and appliances. Whether you're seeking expert advice, convenience, or cost savings, Totaltech™ delivers on all fronts, making it an indispensable part of the modern tech shopper's toolkit.

GeeG phone number is a joke. When I call, It a machine answers and after a long wait, I may get a human. When I start telling him my problem, he hangs up. Worthless

I really enjoy being a best buy member. Always great prices and great products. Plus i get a warranty on the products i buy from best buy

I recently signed up for the Best Buy Total Membership and I have to say, it has been a game changer for me. The benefits and perks that come with this membership are truly impressive. First and foremost, the free shipping on all orders is a huge plus. I no longer have to worry about meeting a minimum purchase requirement to get my items delivered to my doorstep. This has saved me both time and money. Another great feature of the Total Membership is the exclusive access to member-only deals and discounts. I have found some incredible deals on electronics and appliances that are not available to non-members. It feels great to know that I am getting the best prices possible. The extended return policy is also a fantastic benefit. As a member, I have the peace of mind knowing that I can return any item within an extended period of time. This is especially helpful when purchasing big-ticket items or gifts for others. Furthermore, the Total Membership provides access to personalized offers and recommendations based on my shopping history and preferences. This makes it easier for me to discover new products that I might be interested in and saves me time searching for them. Lastly, the customer service I have received as a Total Member has been exceptional. The staff at Best Buy always go above and beyond to assist me with any questions or concerns I have. It's clear that they value their members and strive to provide the best experience possible. Overall, I highly recommend the Best Buy Total Membership to anyone who frequently shops at Best Buy. The benefits and perks are well worth the investment and have greatly enhanced my shopping experience.

This membership is truly worth every penny! I had computer troubles, I can drop at Geek Squad and in short order…a day if needed…to pick up, working great. The membership allows me to have the convenience of the expertise of computer experts for little to no cost!

I love being able to call for help on our laptops and phones. I get help without having to be concerned about what each time will cost and it covers all my devices

The membership is a good value when you are able to use items it covers, like vehicle component installations and Geek Squad diagnoses.

beautiful tv...the color is spectacular..only complaint - it takes some time to get used to the remote

This member is a real value with discounts and Geek Squad support. Great help with battery replacement