Customer Ratings & Reviews

I recently had the pleasure of engaging with BestBuy Totaltech, and I am thrilled to share my outstanding experience with their tech support services. From start to finish, they exceeded my expectations in every way possible. Here's why BestBuy Totaltech deserves the highest praise: Expertise and Knowledge: The team at BestBuy Totaltech comprises true tech enthusiasts who possess a deep understanding of a wide range of devices, software, and systems. Whether I had questions about my laptop, smartphone, or smart home devices, their experts were well-equipped to provide comprehensive and accurate information. Their extensive knowledge left me impressed and reassured that my tech problems were in capable hands. Friendly and Professional Staff: The customer service at BestBuy Totaltech is truly exceptional. Every interaction I had with their representatives was characterized by their warm, friendly demeanor and a genuine willingness to assist. They patiently listened to my concerns, asked relevant questions, and guided me through each step of the troubleshooting process. Their professionalism and courteousness made me feel valued as a customer. Prompt and Efficient Support: Time is of the essence when it comes to tech issues, and BestBuy Totaltech understands this perfectly. I was pleasantly surprised by their prompt response times and their ability to resolve my problems swiftly. Whether it was over the phone, online chat, or in-store, they consistently provided a quick turnaround, minimizing any disruptions caused by technical difficulties. Comprehensive Service Offerings: BestBuy Totaltech's array of services is nothing short of impressive. From computer repairs and software installations to network troubleshooting and device setup, they cover all bases. Whether I needed assistance with hardware or software-related concerns, BestBuy Totaltech had a solution for everything. Having such a comprehensive range of services under one roof is incredibly convenient. Value for Money: In addition to their exceptional service, BestBuy Totaltech offers excellent value for money. Their pricing is competitive and transparent, ensuring that I received top-notch support without breaking the bank. Knowing that I could rely on their expertise without worrying about excessive costs made the entire experience even more satisfying. In conclusion, BestBuy Totaltech is undoubtedly a standout in the realm of tech support services. Their expertise, friendly staff, prompt assistance, comprehensive offerings, and excellent value for money set them apart from the competition. Whether you're a tech novice or an experienced user, I highly recommend BestBuy Totaltech for all your tech support needs. They will undoubtedly leave you impressed and relieved to have found such a reliable partner in the ever-evolving world of technology.

It covers all items you purchase from Best Buy. They run special ads with a lower price for tech members.

Special Deals & geek squad support and I love getting our membership prices & Device Protection!

Amazing service. Peace of mind. All products purchased from Best Buy are covered with additional coverage.

i bought a Bosch dishwasher, it was installed and then I realized the door to the rinse agent was broke. 2 days later, I had a brand new dishwasher installed.!!!! can't asks for better service that that!

Best protection plan out there. Never thought I would ever say that about a warranty. This covers everything in your home. Well worth the value. I had a computer that the hard drive went bad. Diagnostics and labor would have been close to $800 it cost me $50 for the hard drive that’s all I paid.

Excellent value for the price $. Unlimited access to Geek Squad is a value all it's own. The peace of mind that comes with product protection is immeasurable.

This membership has paid for itself 2 or 3 times in the first year. This will be a no brainer to keep.

They helped with several things and items 2pc,s one new one for my daughter and a faulty motherboard on my PC which was replaced and loaded up with all my apps and files from a older hard drive as well as updated bios and Windows settings . Thank you all.

We have had the total tech membership for years on all our devices. Geek squad has helped fixed our devices when needed. Total tech is worth the price for the money we save getting things fixed.

Memebership comes in clutch when purchasing products especially apple products

Definitely worth the price, especially since the price of RAM just got insane.

Saved money the first day and everything was back up and running the same day.

This membership gives me total peace of mind that I can take my laptop in when I find I don’t know what the heck I am doing!

They transferred all my data over to my new computer and were helpful with me learning how to navigate my new computer

The membership puts me at ease when i have a problem with my cell phone or computer. The people are so knowledgeable on these and i am not. So they are my go to folks.

I am always skeptical of extended warranties and special extended service programs, but we purchased this one and it paid off. We added Total Tech when we purchased a new dishwasher. It meant we could get the installation for free essentially and have the benefits of Total Tech for the next year. Best Buy stopped selling physical media, so the free shipping benefit was negated after some months of signing up, but it paid off when we had a problem with our old refrigerator, which we did not purchase under the program, nor did we purchase it at Best Buy. Still, we were able to file a service ticket and the tech was local and amazingly friendly, knowledgeable, and pleasant to have in our home. He took care of the issue and we were thrilled. We did not need a new refrigerator and it cost us nothing out of pocket for the service under Total Tech. Now, I do recommend it, but I see Best Buy changed what is covered once again. I wish they would keep a good thing going. It's difficult to recommend something or even keep your membership with it when you have to always review what has changed, espeically when it's more likely that you lose benefits over time rather than gain some nowadays. Oh, well.

I’ve had the Totaltech membership for a few months now, and it’s been a game-changer. The free 24/7 tech support and extended warranty on most purchases give me real peace of mind. I recently bought a MacBook and had a few questions — their support team was super helpful and patient. Also, getting free delivery and installation on certain items is a big plus. If you shop at Best Buy often or buy electronics regularly, I think it’s totally worth it. It’s like having tech experts on call whenever you need them!

So worth the purchase especially when you need that extra touch! polite, timely and always fix the problem,

Customer service representatives have been very helpful. Inlimited assistance for one year. With all the viruses and phishing everyone needs to apply for this program. Thank you for the protection Best Buy!