Customer Ratings & Reviews

The tables i purchased i thought it would last atlest 2 years but some products aren't as reliable as they use to be. This saved me $700 minus what it cost for the insurance it self but well worth it if you can remember you have it.

I have gotten myself locked out many times over the years. Sometimes I get a little nervous trying to set up or down load anything. They had me up and running easily. Wait till I get into it. Im sure they'll see me many times in the future .

I have not used it yet but Best Buy backs it so I will have no problem when the time comes.

The membership hasn’t been very helpful to me. I bought a Cyberware computer about a year ago, just to a play The Sims on it. Suddenly, out of nowhere my computer would just shut off after being on for 30 mins. I brought it up to my local Best Buy where they installed apps to test my CPU & GPU- testing to see if my computer was staying in the appropriate temperatures. Everything checked out. No further testing was done and I was sent on my way. I was told to come back and they would do a full diagnostic test (which should have been done the first time) if my computer was still functioning improperly. I brought my computer home and once again the same issue happened. I brought it back up there so they could run a full diagnostic test where there were issues found with my computer. I felt reassured the situation was going to get better because the solution to the problem was to have them ship it off to be fixed. I sure was wrong in thinking that. My computer was shipped off and scheduled to be fixed. The members had put in additional notes of the problems my computer was experiencing. Just to have it shipped back from the repair center unfixed and told there wasn’t any issues with my computer. Furthermore, after I got the phone call telling me my computer was ready to be picked up, I was told that. Of course, I’m not paying all of this additional money to be a Best Buy member for nothing, I want my computer repaired. Once again, they shipped it back off with even more detailed notes of the problems from the diagnostic tests as well as further pertinent information with the assumption that my computer will finally be fixed. This all started at the beginning of September, it’s now the second of October. So we will see…. Side note: if you like having free shipping and possibly racking up a purchase every now and again you get $5 gift certificate you can use on your purchases.

The Best Buy membership is totally worth it! I’ve saved a lot on electronics, and the free shipping and exclusive deals make it even better. Excellent value and amazing customer service!

It’s definitely worth it if you need work on any of your electronics! Was a life saver with my pc issues

Glad I got a 1 year best buy MEMBERSHIP. Rather be save then sorry with my best buy products I bought. Thanks Ron k. 11/21/2025

Have been a Best Buy Total member for many years. When I am unfamiliar with an item I know who to call.

Great value and Geek Squad support included! Couldn't ask for more!

We keep Best Buy total for all of our purchases. It's a great deal!

Membership is a real value. Prices are match ! Service is excellent

All the Geek Squad team was extremely helpful and beyond qualified!

I think it's a bit expensive, but for a 2-year warranty I will buy all my electronics from here

I do not have a current membership! I cannot actually afford for unseen problems or issue's!

This service is worthwhile. My biggest complaint is that we get no priority in the service queue either in person or on phone/line and that takes forever.

The Best Buy total membership is easily a no brainer. Save money, cover warranties and have a peace of mind when it comes to returns and exchanges.

Hard to put legs on TV but luckily had contractor here for roof replacement and he did for us - husband 81 trouble with pain in hands and I am recovering from cancer and pain in my hands due to chemo. We had 32 in Tv and the 50 is great, husband uses and had truonle setting g up but

Great service and great products. Plus the home installation was actually really worth it

I've been a loyal Best Buy customer for years, and when I heard about the Totaltech™ Yearly Membership, I was intrigued. I decided to give it a try, and I must say, it has been a worthwhile investment overall. First and foremost, the benefits of the Totaltech™ membership are impressive. The free Geek Squad support alone makes it worthwhile, especially for someone like me who often needs technical assistance with various gadgets and electronics. Whether it's troubleshooting a computer issue or setting up a new smart home device, the Geek Squad experts have been knowledgeable and helpful. The 24/7 tech support is undoubtedly one of the standout features of this membership. I can reach out to the Geek Squad at any time, and they are always prompt in responding and addressing my concerns. This level of support has saved me from many frustrating situations, and I feel much more confident trying out new tech products with the knowledge that help is just a phone call away. Another great aspect of Totaltech™ is the exclusive member-only deals and discounts. Throughout the year, I've been able to score some fantastic deals on various electronics and accessories, which has easily covered the cost of the membership itself. However, there are a couple of areas where Best Buy could improve the Totaltech™ Yearly Membership. Firstly, the range of eligible products for member discounts could be expanded. While there are great deals on certain items, I often find that some of the latest and most popular gadgets are excluded from these discounts, which can be a bit disappointing. Additionally, the membership would be even more enticing if it included additional perks, such as early access to new product launches, or special events for members. Including these kinds of benefits would further enhance the value of the membership and provide an extra incentive for customers to sign up. All in all, the Totaltech™ Yearly Membership from Best Buy is a solid offering, especially for frequent tech shoppers and those who need regular tech support. With the Geek Squad at your disposal and access to exclusive deals, it's a no-brainer for tech enthusiasts. However, there's room for improvement to make it an even more compelling option. I'll definitely be renewing my membership for another year and hope to see even more benefits added in the future.

I love knowing that I have a guarantee in the products we get and enjoy knowing that we have a pice of mind.