Customer Ratings & Reviews

This membership is a real value. Member prices, plus unlimited Geek Squad support are great. Also, love the peace of mind of getting protection plans on our purchases

A great investment. Recently saved money because i had it when my new laptop needed a factory reset with membership it was free.

I've been really pleased with my membership and the way it protects the products I purchase. Thank you!

The Best Buy Total Protection plan has been an excellent value for us over the past few years. We've made several purchases, and having the plan has been incredibly beneficial. Every time we've needed assistance, the service has been prompt, professional, and supportive. The savings and support from Geek Squad alone have made a big difference — we've saved enough money through repairs and services that the plan has more than paid for itself. It's given us real peace of mind knowing our investments are protected. Highly recommend!

I enjoy having the total membership because it allows for me be privy to exclusive and unreleased and discounted items.

I think I purchased a great item at a good price.The associate was very kind as was the computer aide.Have purchased other items there also.

I love buying everything at this store. I’m very happy because I can get everything I need, the service is excellent, and I always find quality products.

This membership is of great value, I get to have Apple care for my both MacBooks, iPad and Apple Watch. Extended return period of 60 days is great for me. I am gonna keep renewing this membership

Saved money the first day and everything was back up and running the same day.

Works pretty darn good ,keeps my electronics safe and is the best antivirus out there.

Memebership comes in clutch when purchasing products especially apple products

Good benefits. I like the fact that I can have my repairs covered. I'm super clumsy so I'm a fan of that.

I love the fact that I know if I have difficulty with any tech problem I can come to Best Buy for help. It is so reassuring and takes away anxiety that comes with not knowing what to do at times. Thank you for that!

The Total Tech membership is a no-brainer. Just as in the previous years, the membership paid for itself quickly. I've built my own computer boxes for 35 yrs, but this most recent trip to Best Buy was for a total PC workstation re-build. The Geek Squad crew shined once again with superb customer care and followed my instructions. While at my final inspection sppointment, I felt sorry for the folks in line around me, who would be bringing in devices regularly, and paying more than they needed to without a Total Tech membership. In fact, on each visit to Best Buy, it seems to me Geek Squad has the lion's share of business. Pretty quiet elsewhere. Just my observation.

The best item in the world and the best purchase I would like to buy another day at the same price.

I always get a resolution to my issues, both by phone ans especially in person. Your employees are are the best!

Buy all my electrics from BEST BUY! They also handle my Inter Net Security with Webroot. They are very responsive, and talk to me with respect and understanding. At 67 years of age that means a lot!

Being a member has its benefits, and they are great when applied.

It is a great value and one of the best decisions I’ve ever made.

This membership has a real good value and discounts. They take care of you specially if something breaks.