Customer Ratings & Reviews

2 years of product insurance, tech assistance, and member bargains for bargain price- what more could you want?

Having geek squad support is awesome and the main reason why I purchased the membership. Having free shipment and discounts are also great since i was looking to build a new computer as well!

This membership is a great value and you can relax knowing your problems or questions will be resolved, the squad takes time to explain what the problem is and how they will fix it

Reccomended to preserve your products. Make sure you have warranties along side this membership to take full advantage of the benefits

While some staff want to be helpful, I have found that this is not as helpful as one would hope. Reason one: I used this on a Dyson humidifier I purchased in store because when I got the item home it was clear this was an opened item that had been returned (water spots every where, packaging not clean or put together properly, etc.) and found that out that it made a squealing noise when I turned it on the first time. IMO any upstanding company would not require a membership to switch out a product in this case. The next time I attempted to use it, I had owned a vacuum for just under two years when the brush stopped rotating. I loved the vacuum and just wanted to fix the head attachment. Best buy no longer carried that model and would only give me a store credit for the replacement offer. The kicker is if they would never just helped me replace the head attachment to the vacuum it would have only cost $140. Instead, I had hauled a vacuum, the tower, and all of the accessories into the store as I was told only to be told my only option was to replace the vacuum with one in store that was comparable (not possible- nothing they had remotely resembled the unit I was bringing in) or receive a store credit and leave without the vacuum I was trying to fix. To me, this seems like a poor financial choice and left me feeling taken advantage of and immensely disappointed.

This membership is quite valuable if you're a Best Buy Total customer.

Very happy with the product. I highly recommend it; it helps maintain peace of mind while shopping.

I purchased this so my husband could get help transferring his info to the new IPad I also purchased. I was given a brochure and told the number to set up an appointment was on it. It was not! I was disappointed to find out it was a call center and not the store I purchased my products at. When I finally got a hold of someone I was told the Saratoga store could not offer that service because it wasn’t an Apple certified store. I was told I had to go to an Albany ,NY store 2 hours from my home. BUYER BEWARE and ask a lot of questions. Possibly get a number that connects you directly to a store, which I still don’t have.

The membership is a great value. I have been a member for six years and Geek Squad has always been able to resolve all my many technical problems

Good deal if you end up having to get stuff looked at multiple times a year.

Being a total tech member is totally worth it. Purchasing any electronic items with the extended warranty/labor/parts replacement is a must have.

Great to have if you’re a frequent buyer of electronics. I can now buy with the ease of not having to buy warranties because, I’m already covered

Love the early access to deals and the member only pricing. Worth the money if you are going to make large purchases.

This membership has paid for itself by the various uses I have made of it. Good Buy!!!!

I recently left my corporate job to start freelancing/ self-employment. Given all the moving parts involved in starting a career SOLO, this card gave me the opportunity to get the tech I need to dive right in.

The Geek Squad was great. They took care of my husband's laptop and it only took 4 days. Thank you!

This It covers all purchases made at Best Buy. This membership gives you peace of mind.

We enjoy the peace of mind of getting support & help when we need it, also knowlege, understamding & input on things we're not as skilled in.

Outstanding value, great product, pays for itself. Highly recommend.

This membership is the Best. Have been a member of Total Tech for a number of years. You want go wrong by becoming a member. Great Values and always available tech to answer your questions, the Best.