I used to get geek squad and I loved it. You paid According to what you bought I certain amount and you had a certain many year You could go on return your product. That's total tech it is a rip off!! I bought it With two computers and a whole bunch of other technology stuff. I was informed that it was a two year Hundred and seventy nine dollars up You can do a yearly subscription. I want to get some help with my product. Expiration date so I had eight more monthey said talk to total tech. Total tech said oh no it's it's only one year with a yearly subscription. I said that's not what is informed to me but in any way you all had my credit card on file. Products that I would want to be covered because I have kids and I always get the extended warranty. They informed me that a month prior which is not true, I would send a picture but allow pictures on this. I did have somebody try to fraudulently. Use my credit card so I got a new card. They didn't inform me that they couldn't use a different card. They didn't call me and asked me if I wanted to use a different card. They just completely canceled my total tech. I asked Is this movement they said no, you are supposed to be called and Asked for another credit card, I said that didn't happen. They said ohh. Well, I said you can't help me. This is like now. Is there anything else I could do for you? I said well, since you don't care that you're losing customers, I guess not. She said not at all goodbye. I was pleasant the whole time even though I was highly frustrated and she basically said my business wasn't worth her time to work with people like that. Good luck For you, I will go to Amazon. Get a 4 year warranty for way less and they appreciate my business

Let me start by saying Total Tech membership used to be the best service contract in the market. Now the only reason I remain a total tech member is the onsite support and repairs for my laptops. Even with that it is barely worth the $200 yearly cost, because all other support is managed by very substandard offshore call centers that are staffed by low level, non-technical people that only read standardized manuals for solutions, which based on my experiences, solve NOTHING! Then you have to pay for level 2 support. Its like double taxation. What a RIPOFF! I am now looking other options, and guess what...they are out there!

I was a member of the total tech program for about 2 to 3 years. I appreciate the fact that I would get free installation and the geek squad answering my questions. We spent close to $100,000 while we were members. This year they've changed the program and I am very disappointed that they removed the free installation of the products that you purchase there. I feel they could have based free installation on the price of the product. For example, if you bought a sound system or a 100-in TV that certainly would qualify you for free installation, We rarely used the Geek Squad for on-site repairs, we mostly appreciate the membership for the free installation of the numerous products that we bought there. We are no longer members of the Best Buy tech program.

I've had a subscription for nearly four and a half years, and my total savings for the life of my membership is only a little over $200. The program used to be OK, but the changes they made this last year substantially reduce the value. I can handle most of my technology myself, so I rarely need to schedule a tech to help me at home. In fact, I've only done it once. Now I'm having a small issue that would probably take an on-site tech only a few minutes, and I must pay ahead to make an appointment. Then it will be up to two weeks before someone can come, and if I can get it figured out before a tech comes and need to cancel the appointment, I am told I will not get a refund. Since I'm spending much more money to keep my subscription active than I'm saving, it is worthless to me and will be cancelling my subscription as soon as I am through here.

Let me say that I’ve purchased almost all of my electronic products from Best Buy. Total Tech was sold to me as an opportunity to get installations and repairs done for free. So I purchased a membership a few years ago. When I called today about a TV that’s not working and getting it serviced, I could not make the appointment w/o a $99 service fee. And it’s not like I’m gonna get service any time this week. It’ll be next Tuesday before anyone even comes out to my house. So not only am I paying $200 a year for Total Tech but my $99 is now paying their Geek Squad’s salary. I’ve used Total Tech only once before. So this service call is costing me $300 so far. A total ripoff. Time for a cancellation!!